Senior Event Manager

At Reed & Mackay, we are more than a global leader in travel and event management; we are a team united by passion, care, and entrepreneurial spirit. As a unique brand within the Navan Group, we provide deep sector expertise and customised programmes from offices across the globe.

With over 60 years of innovation in service, our success is built on delivering flexibility, reassurance, and insight to our clients. Our built-for-service technology and high-touch expertise removes the hassle from travel and event management, connecting businesses globally while keeping their people productive and safe and their costs down.

Looking for the next opportunity? Join our dynamic, inclusive culture, where your ideas are valued, your growth is supported, and your contributions help shape the future of global travel and events.

Position: Senior Event Manager: Dedicated Client

Reporting to: Head of Meetings & Events US

Position Type: Full time US Hours

Purpose Of The Role

• To provide the highest possible level of service to key clients in the legal industry.
• To develop relationships across all areas of Reed & Mackay sharing best in class market knowledge of Events and thus supporting clients’ key objectives in arranging events.
• To ensure maximum revenue generation in all areas of Reed & Mackay Events while always ensuring significant return on investment to the client.
  
  

Key Responsibilities

As a primary client liaison of the Meetings & Events Department, you will further the vision and goals of R&M by providing outstanding support across the US.

Event Management (50%)

• Primary lead in organizing, planning, and executing group hotel accommodations of 10+ rooms, ground transportation and/or team activities.
• Serve as the primary point of contact for all event-specific requirements, acting as the executive producer from concept to completion.
• Source venues, manage vendor relationships, and negotiate contracts to secure high-quality event services.
• Build and maintain strong client relationships through proactive communication, anticipating needs, and delivering exceptional customer service.
• Manage attendee registration, hotel reservations, and post-event feedback to ensure a smooth participant experience.
• Collaborate with cross functional teams such as Event Technology, Business Travel, and Group Tavel to produce complex meetings and events.
• Understand and follow your client’s specific needs, processes, and policies.
• Assist with enquiries of less than 10 rooms with the Client Events team.
• Organize and execute logistics with precision to ensure seamless event delivery.
• Establish and nurture positive relationships with clients, vendors, and internal teams, fostering a strong network of reliable partners.
• Demonstrate strong negotiation skills to secure favorable terms with suppliers and vendors.
• Think creatively and proactively to anticipate changes, troubleshoot challenges, and develop innovative solutions.
• Coordinate and attend domestic and international site inspections as needed.
• Conducts pre-event briefings and post-event wrap-ups with suppliers, clients and facility providers.
• Management of supplier partners and internal support areas to ensure quality and timely delivery.
• Develop and manage event budgets, ensuring accuracy by auditing invoices, tracking expenses, and consistently communicating updates to clients.
• Complete post-event reconciliation within established SLA timelines, collaborating with accounting to finalize billing and reviewing charges before client invoicing.
• Evaluate program outcomes, assess impact, and identify areas for improvement to drive continuous enhancement of event quality and effectiveness.
• Create and manage detailed timelines, budgets, and logistics plans for each event.
• Participate in regular team meetings to stay informed on new product launches, industry updates, and internal initiatives.
• Attending supplier events and providing Out of Hours support as necessary.
• Continuously expand industry and platform knowledge to maintain excellence and innovation in event planning and client service.
• Complete training and maintain proficiency in Navan/R&M Systems and related event management tools.
  
  

Administrative Support (50%)

• Maintain event calendars, track deadlines, and organize key documents and reports.
• Provide administrative support to the events or co-leads, including scheduling meetings, preparing agendas, creating timelines, and taking minutes.
• Prepare and process all reconciliation items, including invoices, purchase orders, credit card transactions, and reimbursements.
• Maintain accurate databases (CRM, event management tools, etc.) and contact lists.
• Coordinate event logistics to ensure seamless event execution.
  
  

Skills Required

• Current relative meeting/event management experience.
• Expected travel is 20% of the time for this position.
• Strong project management skills and an ability to manage multiple concurrent projects in various stages.
• A critical, independent thinker who can use available resources to troubleshoot issues and resolve customer inquiries.
• An empathetic disposition with the ability to always maintain a professional and positive attitude.
• Ability to multitask with a desire to resolve urgent matters as quickly and efficiently as possible while remaining calm under pressure.
• Professional oral and written communication skills required.
• Excellent knowledge of Microsoft Office products, project management tools, delegate management software and venue find software.
• Knowledge of the financial perspectives of the event and ability to navigate the process to a successful outcome.
• Confident and eager to advance knowledge in Gmail, Cvent, Slack and Salesforce as well as our internal M&E customer service platform.
• Reliable and flexible with an openness to working part-time non-traditional shifts (early mornings, late evenings, and weekends).
  
  

The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.

Pay Range: $70,000 USD - $90,000 USD

Equal Opportunities

At Reed & Mackay we welcome everyone with an open mind and an open heart. This is because we knowpeoples' different experiences, identities and backgrounds helps us to build a culture where everyone can collaborate and be their authentic selves, whilst feeling safe, valued and included.

Reed & Mackay is committed to providing equal opportunities by assessing all potential candidates according to their skills, knowledge, qualifications and capabilities. No regard will be given to factors such as age, gender, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion, disability or neurodivergence, or other applicable legally protected characteristics when making any employment decisions, including hiring.

Reasonable adjustments or accommodations will be provided, where required, and in line with local laws, to candidates who have a disability or are neurodivergent. Please notify us of your requirements at recruitment@reedmackay.com.