Granite Telecommunications

Relationship Development Associate

Granite Telecommunications West Palm Beach, FL
Granite Telecommunications

Relationship Development Associate

Granite Telecommunications West Palm Beach, FL
5 days ago 27 applicants

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Matthew Smith, MBA Click here to view Matthew Smith, MBA’s profile

Matthew Smith, MBA

Sr. Manager of Talent Acquisition

Job Overview

The Relationship Development Associate (RDA) is responsible for managing a dedicated portfolio of customer accounts. This role emphasizes proactive account management, quarterly reviews, and strategic engagement with existing clients to increase revenue through upselling. The ideal candidate will leverage in-depth product knowledge, client insights, and executive-level engagement to deepen relationships, understand clients’ business challenges, and grow accounts.

Key Responsibilities

  • Account Management: Serve as the primary contact for assigned accounts, providing support, insights, and solutions tailored to each client’s unique needs.
  • Quarterly Account Reviews: Conduct in-depth, quarterly reviews with each assigned account to assess satisfaction, address needs, and explore new opportunities.
  • Revenue Growth and Upselling: This is a quota-carrying role, with a focus on upselling our products exclusively to the existing client base. You’ll work toward revenue and commission targets by identifying upsell opportunities and presenting tailored solutions to clients.
  • Executive-Level Engagement: Build relationships at the executive level to understand clients' strategic goals and align Granite’s products to meet those objectives effectively.
  • Product Expertise: Develop in-depth knowledge of Granite’s full range of products to position and sell the best solutions for each client.
  • Client Communication: Maintain consistent and proactive communication with clients to foster trust, offer assistance, and stay updated on any evolving needs or challenges.
  • Strategic Account Planning: Create account plans to manage client growth, upsell potential, and identify areas for strengthening the client relationship.

Qualifications

  • Bachelor’s degree in Business, Marketing, Communications, or a related field preferred.
  • 1-2 plus years of experience in account management, sales, or client relationship roles, ideally with a focus on upselling or quota-based growth.
  • Proven ability to build and maintain executive-level relationships.
  • Strong organizational skills and ability to manage a high volume of accounts.
  • Exceptional communication and interpersonal skills.
  • Ability to understand client business challenges and position solutions effectively.
  • Experience with CRM tools (e.g., Salesforce) and proficiency in Microsoft Office Suite.
  • Flexibility for occasional travel, if necessary, though travel is not a primary aspect of this role.

  • Seniority level

    Entry level

  • Employment type

    Full-time

  • Job function

    Other

  • Industries

    Telecommunications

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