Join the Team at American First Finance as a Inside Business Development Specialist!
The Inside Business Development Specialist (IBDS) is responsible for deliveringstrong early-stage portfolio performance by onboarding new merchants and accelerating originations during the first 90 days of partnership.
Early merchant production is the primary outcome metric of the role.
This outcome is driven by consistent execution across three performance drivers:
IBDS effectiveness is measured by how quickly and predictably new merchant partners begin generating funded volume.
Essential Duties & Responsibilities
Onboard and activate new merchant partners
Drive originations and funded volume growth within the first 90 days
Make 60-75 outbound calls daily to engage merchants and advance opportunities
Manage a structured pipeline and maintain consistent follow-up
Coach merchants on financing program utilization and best practices
Build strong relationships with merchant decision-makers
Monitor performance trends and proactively address gaps
Accurately document activities and opportunities within CRM systems
Collaborate with Sales, Training, and Operations teams to support merchant success
What We're Looking For
Strong sales, business development, or account management experience
Proven ability to build relationships and influence business partners
Excellent phone presence and communication skills
Strong organizational and time-management abilities
Experience managing pipelines and prioritizing multiple opportunities
Self-motivated with a results-driven mindset
Comfortable working in a fast-paced, team-oriented environment
Success in This Role
Top performers demonstrate:
High outbound activity and engagement consistency
Strong consultative selling skills
Effective pipeline management
Accountability for results
Urgency, responsiveness, and professionalism
Minimum Requirements & Qualifications
Proven Sales Experience:At least one year of inside sales or phone sales experience—you must know how to pick up the phone, engage, and close the deal.
Consistence is a must:We are looking for business professionals with a consistent work history, verifiable on their resume.
Ability to perform basic math calculations proficiently
Ability to multi-task in a fast-paced environment
Computer literate and able to operate common office machines.
Minimum Age: 18 years old
High School Diploma, GED, or equivalent experience
Bilingual applicants are strongly encouraged to apply!
About FirstCash Holdings, Inc.
FirstCash Holdings, Inc. is the leading international operator of pawn stores and a premier provider of technology-driven point-of-sale payment solutions, both dedicated to serving cash- and credit-constrained consumers.
Withover 3,000 pawn stores across 29 U.S. states, the District of Columbia, and Latin America—including Mexico, Guatemala, Colombia, and El Salvador—FirstCash offers a diverse selection of pre-owned jewelry, electronics, tools, appliances, sporting goods, musical instruments, and more. In addition, our stores provide small, non-recourse pawn loans secured by pledged personal property, offering accessible financial solutions to the communities we serve.hrough our wholly owned subsidiary,American First Finance (AFF), FirstCash also delivers lease-to-own and retail finance payment solutions for consumer goods and services. With a nationwide network of over 13,000 retail merchant partners, we help customers access flexible financing options tailored to their needs.
With a workforce of approximately20,000 employees across the U.S. and Latin America, FirstCash is committed to excellence, innovation, and financial inclusion. As a recognized industry leader, the company is a proud component of both the S&P MidCap 400 Index® and the Russell 2000 Index®, reflecting our strength and stability in the market.
Join FirstCash and be part of a company that values integrity, customer service, and growth.
Note: The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.
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FirstCash Holdings, Inc. is an Equal Opportunity Employer
FirstCash Holdings, Inc. is committed to the full inclusion of all qualified individuals. In keeping with this commitment, FirstCash will ensure that individuals with disabilities are provided with reasonable accommodation. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process; to perform the essential functions of the job; and/or to receive all other benefits and privileges of employment, please contact Human Resources atRecruiter_US@firstcash.comor (800)645-2611 Ext. 1
Seniority level
Entry level
Employment type
Other
Industries
Financial Services
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