Field Service Engineer

Bauer aircraft component test and support equipment is in use around the world by commercial and military customers. Our customers rely on our technical expertise. For over 110 years, Bauer has built a culture that focuses on our people, our customers and to advancing technology. If you have what it takes – the skills, passion, and dedication – we invite you to continue your career at Bauer.

The Field Service Engineer is directly responsible for supporting customers with Bauer products. This technical support is provided via phone, email, and visits to customer’s facilities. Other activities include helping customers with spare part requirements, equipment checkout at the Bauer facility, and equipment startup at the customer site. Working with Engineering at the Bauer facility, the Field Service Engineer is expected to become self-sufficient in equipment functions to provide troubleshooting and customer training while on-site. Bauer’s customers are located across the globe and the position requires up to 40% travel.

ESSENTIAL FUNCTIONS includes, but not limited to:

• Provide on-site assistance at customer sites with the operation of Bauer equipment as required when troubleshooting by phone, fax and e-mail fails to resolve issues
• Provide on-site support for the installation of Bauer supplied test stands or services for the modification and/or upgrade of exiting test equipment at customer facilities
• Provide on-site support with the start-up of new Bauer or modified/ upgraded test equipment
• Provide training to customer personnel on the operation of new Bauer or modified/upgraded test equipment
• Provide responses via phone, e-mail and fax to customers regarding service requests or warranty claims with all types of Bauer products
• Provide technical input for quotes for replacement parts for Bauer products including researching replacement parts for those that have become obsolete
• Work with a variety of data acquisition hardware and software, including PLC’s and HMI’s
• Up to 40% worldwide travel

QUALIFICATIONS REQUIRED:

• Positive, proactive, and with a strong desire to support Bauer’s customers
• Exceptional organizational, interpersonal, and communication skills
• Able to read engineering drawings and schematics
• Working knowledge of electrical circuits and instrumentation
• Experience troubleshooting mechanical systems including hydraulic and pneumatic circuits
• Understanding and troubleshooting of process control including plumbing, control valves and measurement sensors
• Knowledge of aircraft component operation and aircraft tooling
• Strong foundation in PC skills; Microsoft Office Suite, spreadsheets, databases, MRP/ERP systems (Visual ERP system knowledge a plus)
• Ability to analyze, challenge and change processes, as needed, to create a more efficient and more positive environment and culture

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelor’s degree in mechanical or electrical engineering, or equivalent
• 5+ years of professional experience
• 3+ years in technical customer support positions
• 3+ years hands-on field service experience
• Previous experience in capital equipment, engineered products industry required
• Previous experience in aircraft component test equipment preferred