Senior Director of Digital + E-commerce | Serious about results. Passionate about performance. Curious above all else.
KORRES Ecommerce Operations Specialist
Overview
KORRES is a Greek natural beauty brand built on powerful natural ingredients and advanced scientific research. With a 30-year heritage and a presence in more than 30 global markets, KORRES delivers clean, effective skincare balancing nature and science.
We’re looking for an Ecommerce Operations Specialist to own the day-to-day operations of korres.com. You’ll manage everything from product uploads and inventory coordination to site merchandising, promotional execution, and reporting. You’ll work closely with our Director of E-commerce & Digital and cross-functionally with our Athens-based global product and content teams. We need someone who can manage a full system of tasks, build processes where they don’t exist, and bring operational rigor to a fast-growing brand.
Key Responsibilities
Site Operations & Content Management
Own all product uploads, PDP updates, landing pages, site banners, Shopify tag management, and collection page organization, including content and copy
Receive and coordinate content assets from our global team; ensure timely and accurate deployment on-site
Define creative briefs for all promotional banners and site merchandising outlining placement, design requirements, timing, and campaign alignment
Lead data mining and performance analysis across the site, including personalization modules (e.g., homepage and PDP carousels), identifying revenue-driving patterns across customer behavior, product affinity, and purchase paths
Execute promo banner swaps during live site-wide promotions, including on-call during go-live windows
Own the end-to-end go-live process for all new product launches on korres.com, from inventory forecasting and SAP sync to content gathering, PDP copy, asset preparation, merchandising placement decisions, QA, and post-launch performance monitoring
3PL & Fulfillment Coordination
Develop a working understanding of fulfillment workflows and identify issues that impact inventory accuracy or customer experience
Monitor inventory sync between Shopify and our fulfillment partner; escalate discrepancies and coordinate resolution
Coordinate with tech partners, ensuring data integrity across systems and minimizing disruption to customer experience and revenue
Inventory & Supply Coordination
Own inventory management by navigating excess, expirations, product discount strategy, bundling, and out-of-stock monitoring and escalation
Align on replenishment needs in cooperation with the HQ supply team, building out 12-month forecasts both monthly and quarterly
Work within SAP (ERP system) for inventory tracking, product data, and supply chain coordination
Site Merchandising & Optimization
Re-merchandise landing pages and collection pages based on seasonality, inventory, and performance data
Lead ongoing A/B testing and site experiments using site testing partners (VWO)
Evaluate and recommend new personalization and on-site tools
Conduct competitive site monitoring (heatmaps, UX, promos, merchandising) regularly
Reporting & Cross-Functional Coordination
Build weekly and monthly site performance reports (traffic, conversion, AOV, top products, bounce rate)
Pull and organize data from GA4, Shopify Analytics, Triple Whale, and internal tools
Coordinate cross-functionally with global teams on content delivery, product launches, and operational timelines
Qualifications
Required
3+ years of experience in ecommerce operations, site management, or related role