Director, Client Success

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director, Client Success in United States.

This is a senior leadership role responsible for building, scaling, and optimizing a high-performing Client Success organization focused on delivering measurable value across a fast-growing partner ecosystem. The Director will oversee the full customer lifecycle—from onboarding through renewal—ensuring strong adoption, retention, and expansion outcomes. This role blends strategic leadership with hands-on execution, requiring a strong ability to operationalize customer success at scale.

You will play a key role in aligning Client Success with Sales, Product, and Technical Support to drive a unified customer experience.

A major focus of the role is leveraging AI, automation, and data-driven insights to proactively manage customer health, reduce churn risk, and identify expansion opportunities.

The environment is fast-paced and highly technical, requiring both operational rigor and strategic thinking.

This is an ideal opportunity for a data-driven Client Success leader who thrives in scaling teams, building predictive success models, and delivering business impact in a cybersecurity or enterprise SaaS environment.

Accountabilities

• Lead and scale the Client Success organization, fostering a culture of accountability, performance, and data-driven execution.
• Own the end-to-end partner lifecycle, including onboarding, adoption, engagement, renewal, and expansion.
• Develop and operationalize Client Success playbooks, workflows, and standardized frameworks to ensure consistency and scalability.
• Partner closely with Sales, Product, and Technical Support to align on customer needs, feedback loops, and product improvements.
• Build and manage AI-powered customer health scoring systems, churn prediction models, and automated engagement workflows.
• Leverage product telemetry and usage analytics to identify adoption gaps, risk signals, and growth opportunities.
• Define and track key success metrics including NRR, GRR, Time-to-Value (TTV), product adoption, and expansion revenue.
• Design scalable onboarding and digital engagement programs that increase efficiency without proportional headcount growth.
• Present insights and performance outcomes to executive leadership, including C-level stakeholders and internal leadership teams.
• Drive continuous improvement of Client Success operations through automation, AI tooling, and process optimization.
  
  

Requirements

• 8+ years of experience in Customer Success, Account Management, or related client-facing roles, including 5+ years in leadership.
• Proven experience driving retention, expansion, and revenue growth (NRR/GRR) in SaaS or cybersecurity environments.
• Strong understanding of technical B2B products and experience working in highly complex, enterprise environments.
• Demonstrated ability to build and scale Customer Success teams, processes, and operational frameworks.
• Experience using data, analytics, and product telemetry to inform customer strategy and decision-making.
• Hands-on experience with AI-enabled Customer Success motions, automation workflows, or predictive analytics tools.
• Strong executive presence with the ability to communicate insights and outcomes to senior leadership and C-suite stakeholders.
• Ability to lead cross-functional initiatives across Sales, Product, and Support organizations.
• Strong analytical thinking with the ability to translate data into actionable customer strategies.
• Experience in cybersecurity or MSP ecosystems is highly preferred.
  
  

Benefits

• Competitive compensation package aligned with senior leadership roles
• Comprehensive medical, dental, vision, and life insurance coverage
• 401(k) retirement plan with employer participation
• Discretionary paid time off and flexible work environment
• Opportunity to work in a high-growth, AI-driven cybersecurity organization
• Exposure to advanced AI tooling, automation, and data-driven customer success innovation
• Inclusive and equitable workplace culture supporting diverse talent
• Additional employee perks and development opportunities.
  
  

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.