This range is provided by Kincaid's Is Music. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$15.00/hr - $20.00/hr
Benefits:
Short- & Long-Term disability
Simple IRA matching
Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Free uniforms
Health insurance
Paid time off
Vision insurance
Customer Care & Experience Specialist (Full-Time, In-Store) Be the first voice and face our customers experience—helping guide musicians and families while keeping everything running smoothly.
Location: Springfield, OH
Position: Customer Care & Experience Specialist
Starting Pay: $15-20/hr. to start, based on experience. Additional performance bonus possibilities.
Your Role
At Kincaid’s Music, we help people begin and advance in instrumental music.
As our Customer Care & Experience Specialist, you support customers, solve problems, and make sure nothing falls through the cracks—while helping our sales team stay focused on high-value conversations.
Why This Role Exists
This role exists to own the customer care experience so that:
Customers get fast, clear, helpful support
Routine requests are handled smoothly
Salespeople can stay focused on sales
When this role is done well, the entire business runs better.
Phones are consistently answered or routed correctly
Routine needs are handled without involving sales
Customers are greeted and acknowledged immediately in-store
Nothing falls through the cracks
The sales team is freed up to focus on selling
A Day in the Life
You’ll spend much of your day answering calls and messages, helping customers with questions, payments, and rental exchanges or returns, and coordinating with the team to make sure everything gets handled.
When things slow down, you’ll shift to follow-ups, small projects, and keeping things organized—so nothing gets missed.
What You’ll Do
Customer Communication
Answer phones, texts, and emails
Route customers to the right team member
Customer Care
Process rental payments
Handle exchanges and returns
Answer general questions
In-Store Experience
Welcome customers as they enter
Help manage flow when sales staff are busy
Assist with simple purchases
Follow-Through
Coordinate with internal teams
Ensure customer needs are fully resolved
Additional Tasks
Help maintain website updates (Shopify)
Assist with customer-related projects
What You’re Great At
Clear, confident communication
Staying organized and detail-oriented
Responding quickly and keeping things moving
Staying calm under pressure
Making decisions and owning them
Genuinely enjoying helping people
Requirements
Non-Negotiables
Reliable and consistent attendance
Strong communication skills
Comfortable in a fast-paced environment
Willing to take ownership
Preferred
Customer service experience
Musical background (helpful, not required)
Basic tech comfort
Compensation
$15–$20 per hour, based on experience
Monthly performance bonus opportunity
Schedule
Full-time, in-office
Monday–Friday
Approximately 9:30 AM – 6:00 PM or 10:00 AM – 6:00 PM
Busier during back-to-school season
Growth
This is a role for someone who takes pride in doing things right. Over time, strong performers take greater ownership of the customer experience and become a key part of how we serve our customers.
Why Kincaid’s Music
We’re a trusted guide for families and educators across Ohio, helping students succeed in music.
Music should be fun—we help make that happen.
Apply If…
You enjoy helping people
You stay organized and follow through
You take ownership of your work
You want to be part of a team that values doing things right
If you take pride in staying organized, following through, and helping people, apply today and tell us why this role fits you.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Music
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