We are searching for a Crisis Counselor to join our team in Asheville, NC and support our employees in times of personal and professional crisis. This position will be onsite full-time.
Responsibilities
Conduct rapid assessments of individuals in crisis (employees, passengers, or contractors) to identify emotional, psychological or safety risks.
Provide immediate intervention and stabilization: de-escalation, emotional support, safety planning, and linking to appropriate follow-up services.
Develop and implement individualized action or safety plans addressing the current crisis and next steps.
Collaborate with RATP Dev management, transit partner stakeholders, human resources, and external community agencies to coordinate care, referrals, and follow-up support.
Document all counseling interactions, crisis incidents, interventions, referrals, and follow-up in an accurate, timely, and confidential manner according to policy and regulatory requirements.
Provide educational outreach and training to employees (and possibly passengers) on stress management, mental health awareness, and crisis response resources.
Maintain professional competence: attend trainings, stay current with best practices in crisis counseling, mental health, trauma‐informed care and regulatory/legal matters.
Occasionally provide on-call or after-hours support as part of the crisis response team (depending on site needs).
Qualifications
Bachelor’s degree in Psychology, Social Work, Counseling, Human Services or a related field. (Master’s degree preferred)
Minimum of 2-5 years of crisis counseling, mental health, or related experience (higher if advanced role).
Strong knowledge of crisis intervention techniques, suicide risk assessment, de-escalation strategies, safety planning, and trauma-informed practices.
Excellent interpersonal, verbal and written communication skills; ability to engage with diverse populations and to act calmly under pressure.
Ability to collaborate effectively with internal teams and external service providers.
Ability to maintain confidentiality, adhere to ethical standards and document accurately.
Valid driver’s license and reliable transportation (if role requires travel between sites or community responses).
Preferred: Certification in crisis intervention (e.g., ASIST, QPR), experience in transit or transportation environment, familiarity with EAP (Employee Assistance Program) services.
RATP Dev is an Equal Opportunity Employer!
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Health Care Provider
Industries
Urban Transit Services
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