Change Management Consultant

Travel Required: 1 week per 1-2 months and may include global travel.

To support execution of Organizational Change Management strategies that empower end users to understand, accept, and successfully transition to new processes, roles, and technology.

Key Objectives:

• To support business transformation for clients through Change Management activities and deliverables focused on minimizing impact to business performance and accelerating benefits realization
• To engage with stakeholders across all levels of client organizations to ensure that the business is prepared to accept and adopt new and modified technology, processes, and organizational structures
• To execute on comprehensive business change, transition, and post-implementation support strategies that inform, educate, and prepare impacted stakeholder groups to achieve transformation outcomes

Knowledge/Experience Required (Essential/Desirable):

• Experience supporting change management for ERP or technology-enabled business transformation programs – from design through to implementation and review
• Ability to design and execute role definitions, process designs, security authorization mappings, stakeholder management assessments, benefits cases, and communications strategies and deliverables
• Experience in identifying, analyzing, and communicating changes to work, process, personnel, and technology in a manner that facilitates smooth organizational transition to the new future state
• Proven experience delivering significant business benefits during successful SAP implementations
• Outstanding consulting and analytical skills
• A minimum of 5 years internal or external business consulting experience
• The ability to work at all levels within organizations
• Post-graduate business degree or equivalent experience
• SAP experience strongly desired

Competencies:

HCL Core Skills:

• Can pro-actively create internal & external networks
• Can lead, integrate, and motivate mid-size groups, including consultants from 2 - 3 Lines of Business
• Can elicit issues and tap into peoples’ true views and perspectives
• Able to facilitate diverse middle-manager groups through structured workshops to achieve consensus outcomes
• Can deliver presentations in a competent and convincing manner
• Uses a broad range of tools when delivering work and teaches others about their application

Content Excellence:

• Always challenges solution design against business objectives
• Has a network of contacts both within and outside the engagement that provides access to content knowledge
• Can apply knowledge and experience outside of their immediate area of responsibility
• Able to adapt and implement HCL’s methodologies for client-specific situations where appropriate
• Able to translate business goals into a set of requirements that can be supported by an appropriate standard or bespoke solution
• Able to complete complex implementations when requirements are potentially unclear and inconsistent
• Can tailor and apply previous experience to client need and recognize and address recurring issues

Delivery Excellence:

• Able to manage, drive, and lead a team of 2-5 consultants to complete deliverables within a program of work
• Can manage the expectations of client team members and their managers within the business, to ensure acceptance of solutions delivered
• Can develop and deliver plans for a sub-phase within a delivery program.
• Identifies and escalates issues and risks within area of responsibility directly to the engagement management team and takes responsibility for resolution
• Builds relationships with client leads based on mutual respect and commitment
• Identifies issues and risks within their area of responsibility and takes responsibility for their resolution
• Able to give and receive feedback/coaching on performance from other members of the team positively and constructively
• Can deliver within a broad area of responsibility on an assignment

Client Development:

• Is capable of supporting a sales visit with a new prospect in area of technical competence
• Able to write a simple proposal or contribute to sections of a more complex proposal
• Fully aware of HCL’s commercial accountability on engagements and contributes towards delivery of them
• Able to identify opportunities for add-on business within client engagements and convincingly articulate HCL capabilities and offerings to clients

Mandatory Skills:

• Experience supporting change management for ERP or technology-enabled business transformation programs – from design through to implementation and review
• Ability to design and execute role definitions, process designs, security authorization mappings, stakeholder management assessments, benefits cases, and communications strategies and deliverables
• Experience in identifying, analyzing, and communicating changes to work, process, personnel, and technology in a manner that facilitates smooth organizational transition to the new future state
• Proven experience delivering significant business benefits during successful SAP implementations
• Outstanding consulting and analytical skills
• A minimum of 5 years internal or external business consulting experience
• The ability to work at all levels within organizations
• Post-graduate business degree or equivalent experience
• SAP experience strongly desired