Global Manager Recruitment & Operations at Cambay Solutions
About Cambay Solutions:
Cambay Solutions is a Microsoft Solutions Partner specializing in Azure, Dynamics 365, Microsoft 365, Power Platform, and Cloud Modernization. Recognized as one of the 50 Most Promising Microsoft Solutions Providers by CIO Review and certified as a Great Place to Work®, we help organizations transform their business through People, Process, and Technology.
Summary
We are seeking a Change Management Consultant to manage the people side of a mid-scale Microsoft Dynamics 365 (D365 F&SCM and BC) implementations. This role will own and execute the change strategy and day-to-day change workplan to drive readiness, adoption, and sustained business ownership—while operating within the constraints of a regulated, compliance-driven environment.
The consultant will partner closely with the Project Manager, Solution Architect, Functional Leads, Security/Compliance stakeholders, and client business leaders to ensure change activities are integrated across discovery, design, build, test, deployment, and post go-live stabilization. Success is defined by clear role-based impacts, engaged stakeholders, effective communications, effective training and job aids, measured adoption, and minimized disruption through cutover and go-live. Experience working in ERP migrations (Specifically D365 F&SMC on GCC/GCC High environment).
Key Responsibilities
1. Change Strategy & Integrated Workplan
• Build and manage the integrated change management plan aligned to the D365 project plan and release/cutover schedule.
• Maintain an OCM RAID log (risks, assumptions, issues, decisions) related to readiness, adoption, communications, and training.
2. Stakeholder & Sponsorship Management
• Identify stakeholder groups and impacted leaders across Finance, Supply Chain, Procurement, Manufacturing (as applicable), Warehousing, and shared services.
• Establish a sponsorship model and operating rhythm (e.g., sponsor check-ins, leader toolkits, stakeholder briefings).
• Coach leaders and people managers on reinforcing new ways of working and addressing resistance.
• Translate impacts into a role-based readiness plan and targeted interventions (communications, training, job aids, coaching).
• Partner with Functional Leads to validate future-state process changes and ensure business readiness for process adoption (not just system readiness).
• Develop and execute a communications plan with targeted messaging by audience (executives, managers, end users, super users, IT/support).
• Draft project communications such as announcements, FAQs, what’s changing/why, key dates, “what you need to do,” and go-live expectations.
• Ensure communications align with regulated environment constraints (e.g., appropriate handling of sensitive data, controlled distribution, and approved channels).
5. Training Strategy, Curriculum & Enablement Materials
• Build a role-based training strategy and curriculum aligned to D365 F&SCM business processes and security roles.
• Produce and/or coordinate creation of enablement assets: quick reference guides (QRGs), job aids, SOP updates, process flows, and end-user “day-in-the-life” materials.
• Ensure training supports secure and compliant ways of working in GCC High (e.g., role-based access, controlled processes, auditability expectations).
6. Super User / Champion Network
• Stand up a super user (champion) network with clear responsibilities across UAT, training support, go-live hypercare, and reinforcement.
• Provide champions with toolkits, talk tracks, office-hours schedules, and feedback mechanisms.
7. Resistance Management & Feedback Loops
• Proactively identify resistance themes and adoption risks through listening sessions, surveys, office hours, and stakeholder check-ins.
• Create mitigation plans and partner with leaders/PM to resolve barriers (process confusion, workload concerns, policy constraints, access issues).
Track and report resistance items and resolutions.
• Define adoption measures and how they will be tracked (e.g., training completion, readiness checkpoints, helpdesk themes, usage indicators where available).
• Deliver concise readiness/adoption status reporting to the project team and steering committee, including recommendations and decisions needed.
• Support go-live readiness planning: readiness checkpoints, communications cadence, end-user support model coordination, and go/no-go inputs.
• Coordinate hypercare communications, office hours, and reinforcement activities; capture lessons learned for future phases/releases.
Interpersonal & Professional Skills
• Demonstrated ability to lead change management workstreams on technology implementations with multiple stakeholder groups.
• Strong writing skills for executive-ready communications and end-user friendly messaging.
• Experience creating role-based training plans and coordinating development of job aids / SOPs / QRGs.
• Ability to operate effectively in structured, compliance-driven environments with high attention to detail.
• Strong project execution discipline: planning, dependency management, RAID tracking, and status reporting.
• Comfort partnering with technical teams (PM, architects, functional leads) and translating technical change into business/user impacts.
Required Experience & Qualifications
• Bachelor’s degree.
• 8+ years of hands-on change management experience, preferably within consulting or client delivery environments.
• GCC High experience strongly preferred. Demonstrated experience in one or more regulated / controlled environments (e.g., government contracting, aerospace/defense, highly controlled cloud/security constraints, or similar).
• Experience supporting ERP or enterprise platform implementations (Dynamics 365, SAP, Oracle, or similar); D365 experience strongly preferred.