We are seeking an experienced Branch Operations Officer to support daily branch operations, ensure regulatory compliance, and lead a team in delivering excellent customer service.
This role is ideal for a banking professional with a strong background in branch operations, compliance, and team leadership, looking to grow into a high-impact position.
Key Responsibilities
Operations & Compliance
Oversee daily branch operations, including cash handling, audits, and reporting
Ensure compliance with all applicable banking regulations (BSA, AML, KYC)
Monitor large transactions, overdrafts, and operational reports
Maintain branch security, controls, and audit readiness
Leadership & Team Management
Supervise, train, and mentor branch staff
Manage employee schedules, performance, and development
Support the Branch Manager in achieving operational and business goals
Customer Service
Handle escalated customer concerns in a timely and professional manner
Assist with account openings, complex transactions, and client requests
Ensure a high standard of service across all customer interactions
Qualifications
8+ years of banking experience
4+ years in branch operations and supervisory roles
Strong knowledge of banking regulations and compliance standards
Experience in team leadership and performance management
Excellent communication and problem-solving skills
Proficiency in MS Office and banking systems
Notary Public certification preferred (or willingness to obtain)
Why Apply?
Opportunity to grow within a stable and expanding organization
Leadership role with direct impact on branch operations
Collaborative team environment
Competitive compensation and benefits package
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability
Seniority level
Not Applicable
Employment type
Full-time
Job function
Finance, Administrative, and Management
Industries
Banking, Financial Services, and Credit Intermediation
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