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My focus: helping SaaS companies build economically defensible ARR by turning promised…
Articles by Raymond
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THE CUSTOMER SUCCESS ECOSYSTEM
THE CUSTOMER SUCCESS ECOSYSTEM
An Operational Framework for a Profitable Customer Success Culture By Raymond Perkey If we really love our customers…
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Office 365 Pain Elimination Strategy - How to Drive Enterprise Adoption and Increase ROI
Office 365 Pain Elimination Strategy - How to Drive Enterprise Adoption and Increase ROI
Most companies that adopt Office 365 run into maddening implementation issues that bog down the IT team, hinder…
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YOUR CUSTOMER SUCCESS TEAM CAN SEE, HEAR AND SMELL THINGS BEFORE YOU DO. WHY NOT MAKE YOUR ENTIRE ORGANIZATION A CUSTOMER SUCCESS TEAM?
YOUR CUSTOMER SUCCESS TEAM CAN SEE, HEAR AND SMELL THINGS BEFORE YOU DO. WHY NOT MAKE YOUR ENTIRE ORGANIZATION A CUSTOMER SUCCESS TEAM?
Customer Success teams have been in place at many organizations since the start of software hosting and cloud…
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The era of “growing fast enough to hide churn” is ending. Most companies are obsessing over the wrong growth lever. The SaaS growth story has…
The era of “growing fast enough to hide churn” is ending. Most companies are obsessing over the wrong growth lever. The SaaS growth story has…
Posted by Raymond Perkey
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LIVE SPORTS: FRAMED – At JioStar, as we approach the final leg of the premium sports calendar - from ICC World Cup to WPL and IPL 2026, it is…
LIVE SPORTS: FRAMED – At JioStar, as we approach the final leg of the premium sports calendar - from ICC World Cup to WPL and IPL 2026, it is…
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I'm looking forward to speaking at the next EPSM - Payment Services for Merchants Meeting in Cologne on 18th of June, alongside an excellent line-up…
I'm looking forward to speaking at the next EPSM - Payment Services for Merchants Meeting in Cologne on 18th of June, alongside an excellent line-up…
Liked by Raymond Perkey
Experience & Education
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On time. On budget. Two years of strong adoption. The CFO still paused the renewal. We hadn't seen it coming. But the signals had been there: 🔹…
On time. On budget. Two years of strong adoption. The CFO still paused the renewal. We hadn't seen it coming. But the signals had been there: 🔹…
Posted by Raymond Perkey
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The first time I've seen all these sharks go crazy for a product 🤛❤️ Mark’s $1.25M Offer SHOCKED Everyone on Shark Tank! 🦈💥
The first time I've seen all these sharks go crazy for a product 🤛❤️ Mark’s $1.25M Offer SHOCKED Everyone on Shark Tank! 🦈💥
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After many rewarding years serving in CFO and operating leadership roles across public and private companies, I’ve decided to retire from my role as…
After many rewarding years serving in CFO and operating leadership roles across public and private companies, I’ve decided to retire from my role as…
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