Mike Dance

Exciting news for Texas public sector agencies! Voyatek is now part of the DIR DBITS program, offering advanced IT solutions to tackle fraud, modernize systems, and boost efficiency. Together, we’re driving better outcomes for Texas communities. Read the full press release at the link below. #voyatek #outcomedrivengovernment https://lnkd.in/dAxGQfZN

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Finding the right voice and data services can be overwhelming—but it doesn’t have to be. TEX-AN contracts offer competitive rates, simplified procurement, and top-tier telecom solutions for eligible Texas organizations. Learn how TEX-AN can streamline your procurement process and ensure reliable connectivity. Read the blog now: https://lnkd.in/geUtJBD6 #DIRisIT #TEXANContracts #TelecomSolutions #SmartProcurement 

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SAT-IX has become the first Internet Exchange to partner with DE-CIX as a Turnkey Connectivity Partner, enabling San Antonio networks to directly connect and peer with networks in Dallas without additional transport solutions or remote cross-connect charges. Read more: https://lnkd.in/eNuNfb3r #decix #news Ed d'Agostino #tech #telecoms

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How We Boosted App Installs & Increased Revenue for Fox Media | Case Study ✨ The Challenge? Increases app installations through a scalable call center team, CRM implementation, and enterprise BI reporting tools. Our Solution? Sonatafy Technology opened a Tijuana call center with 10+ sales engineers to enhance app installs and provide real-time insights for Fox Media. The Result? The call center achieved 200 daily calls per agent, significantly boosting app installs and revenue over six months. Click-through and read our Case Study ↓

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📢 Exciting news for Springtown ISD 🏫! The district is rolling out Raptor Badge Alert across campuses, giving all staff, including substitutes, a seamless way to initiate alerts and stay connected to emergency protocols. Why it matters: ✔️ Compliant with the Texas silent panic alert technology mandate. ✔️ Built specifically for K–12 schools. ✔️ Scalable and fully managed for evolving safety needs. ➡️ Learn how Raptor Badge Alert streamlines communication, accelerates responses, and protects communities. https://bit.ly/44XaXKD #SchoolSafety #PressRelease #RaptorAlert #RaptorBadgeAlert #PanicAlert #EmergencyManagement #K12 #K12Safety #SafetyTech #EmergencyPreparedness #EmergencyResponse #EMS #RaptorTechnologies

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☁️ 🇺🇸 We’re happy to partner with Local IT Solutions! The company specializes in managing infrastructure for local governments and cities in South Texas, providing full-stack IT services, including networking, hosting, cybersecurity, and VoIP. Through this partnership, Local IT Solutions will deliver private cloud hosting to its clients and utilize Virtuozzo’s cloud as a disaster recovery and failover solution.

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We’re thrilled to share that Tachus has entered into an agreement to be acquired by Ezee Fiber. This acquisition will significantly expand Ezee Fiber's service footprint across the northern communities of Greater Houston, reinforcing its position as one of the region's premier fiber internet providers. https://prn.to/4exxHnm

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“I love a system I don’t have to think about.” That’s exactly what TachusFiber got when they integrated GoCardless with Recurly to collect ACH payments.As one of Texas’ fastest-growing fiber broadband providers, Tachus needed a low-cost, scalable payment solution that could grow with them - and not slow them down.  ✅ Flat-rate fees (no more losing 3% to card costs)  ✅ Instant payment updates via Recurly  ✅ Fully NACHA compliant  ✅ 10/10 support from the GoCardless team "GoCardless does everything I ask of it, seamlessly. I never lose sleep over it - and that’s the best kind of system there is.” Read how GoCardless is powering Tachus’ growth, one frictionless payment at a time: https://lnkd.in/eWnN4hKw #CustomerStory

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As VyStar scaled to 1M+ members across FL & GA, they needed to keep every interaction reliable and seamless. Challenge: Expand technical capacity for a complex Avaya UC & Contact Center ecosystem. Solution: C1 integrated as an extension of the team—targeted expertise, efficient escalation, and hands-on training/knowledge transfer. Results: Improved performance, faster issue resolution, reduced downtime, and on time delivery for key initiatives. “The support we receive from C1 is like an extension of our own team.” — Heather Gayle, IT Voice Technology Services Manager, VyStar Credit Union Aligned with VyStar’s purpose to Do Good and Bank Better.  🔗Read the full case study: https://hubs.li/Q03RQz6M0 

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Over 100 VoIP providers just had their RMD certifications removed by the FCC. Included on the list are well-known names like Spectrum and Zoho. When a Robocall Mitigation Database (RMD) certification is removed, backend carriers are required to block that provider’s outbound phone calls to traditional phone lines. What does this mean for businesses? If you’re using a phone service provider that loses its certification, some of your outbound calls may be blocked. At Telzio this isn’t a risk. We: - Maintain a robocall mitigation plan. - Submitted our mitigation framework in full compliance with FCC requirements. - Don’t allow telemarketers to use our service. And frankly, this is the bare minimum. But thanks to Alex Goben, Telzio’s compliance framework doesn’t just meet FCC regulations. He sets a higher standard for the entire industry. His expertise ensures our customers have a reliable phone service, and it leaves me wondering how some of the biggest providers fail to comply. See the full list of providers here: https://lnkd.in/gcyg33-7 #Robocalls #Telemarketers #FraudPrevention #SpamCalls #TelecomInsights

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A powerful platform is only effective if your team can use it. When evaluating CEM vendors, go beyond features and ask about their partnership model. How quickly can the system be fully operational? Will you have a dedicated specialist guiding your implementation? Look for comprehensive support that includes 24/7 access to experts, flexible training options, and a clear plan for long-term success. The right partner invests in your team's readiness from day one, ensuring you maximize the platform's value long after deployment. Discover the other critical questions you should be asking. Download the guide here: https://ow.ly/jK0T50X9uoh

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We’re thrilled to officially welcome CT Solutions to the One Source family!   This partnership brings together two teams with a shared focus on delivering exceptional client experiences — and it expands the ways we can support businesses across the country.   CT Solutions brings deep expertise in UCaaS and hybrid voice deployments, adding to our capabilities in a space that’s critical for organizations modernizing how they communicate.    We’re looking forward to what we can accomplish together.   Read the official press release: https://lnkd.in/e83QV_eG Read the blog: https://lnkd.in/egTcU5-D #OneSource #CTSolutions #UCaaS #HybridVoice #CustomerExperience #TechnologyAdvisory #ManagedServices

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Our new FiberCX solution was a hot topic at #FiberConnect2025.   It’s been purpose-built to help RSPs drive digital engagement, improve the customer experience and grow new revenue opportunities. Ashley Brown and John Sullivan break it all down in the latest episode of Tech Talk.   🎥 Watch it here.

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