Mark Potenzone

Over 15 years ago, Kyndryl and NetApp began building a partnership based on one simple idea: critical data deserves critical care.   Fast forward to today, hybrid cloud is no longer an emerging trend, it’s the foundation for business. And #AI? It’s redefining what’s possible.   Their new solution, will help modernize delivery with automation and AI, freeing up Kyndryl experts to unlock more innovation for customers. Benefiting from increased systems availability and reduced downtime, explore how the world’s infrastructure relies on #Kyndryl: https://lnkd.in/em_egYyd

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GCCs need SI partners that are small enough to care yet large enough to transform. This post isn’t about putting large SIs or Tier 1 partners on the spot. Don’t get me wrong. They have their strengths. They bring scale, global reach, and deep enterprise experience but when it comes to agility, customization, and high-touch engagement, mid-size system integrators (SIs) are stepping up in a big way. More and more GCCs are rethinking their partnerships and realizing that bigger doesn’t always mean better. Here’s why mid-size SIs are gaining traction: 1️⃣ You’re a Priority, Not Just Another Account ↳ For large SIs, you’re one of hundreds. For a mid-size SI, you’re a big deal which means CXO-level focus, faster decisions, and genuine commitment. 2️⃣ Speed Matters, Mid-Size SIs Move Faster = Faster Decisions ↳ No bureaucracy, no layers of approval. Mid-size SIs adapt, decide, and execute faster than larger vendors ever could. 3️⃣ Stronger Relationships & High-Touch Engagement ↳ No endless escalation loops. No getting lost in the system. With mid-size SIs, leaders stay directly involved, ensuring proactive problem-solving. Easily accessible, and adapt to your needs in real time. 4️⃣ Tailored Solutions, Not One-Size-Fits-All ↳ Large vendors push pre-built, standardized solutions that may not fit your needs. Mid-size SIs customize and co-create solutions built around your GCC. 5️⃣ Deep Niche Expertise, Not Just Broad Offerings ↳ AI, Cloud, Automation, ERP, Cybersecurity—Mid-size SIs specialize in key technologies, bringing sharper focus & deeper expertise. 6️⃣ Cost-Effective Without Compromising Quality ↳ Lean teams, lower overheads, high-quality expertise at a more competitive price. 7️⃣ Lower Attrition = More Stability ↳ Large vendors have high attrition rates causing knowledge loss. Mid-size SIs retain talent better, ensuring continuity & long-term success. 8️⃣ Faster Execution = Quicker Time-to-Value ↳ Mid-size SIs move from strategy to execution without delays, so your GCC gets results sooner. 9️⃣ Co-Creation, Not Just Service Delivery ↳ Your GCC doesn’t need just a vendor—it needs partners who innovate, co-develop, and scale with you. 🔟 More Transparency, Less Complexity ↳ Fewer management layers, better visibility, direct communication, and smoother governance. 💡 What do you think? Have you worked with both large and mid-size SIs? Drop a comment and share your experience! #GCC #GlobalCapabilityCenters #SystemIntegrators #DigitalTransformation #Agility #Scalability #BusinessTransformation #GCCValueJourney

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Our Q3 results are in, and they show a clear trend: enterprises are standardizing on ServiceNow to turn AI promise into productivity gains. The momentum is undeniable, especially our AI products, which are on pace to exceed half a billion in ACV this year toward our target of $1B in ACV in 2026. Why? Because customers need AI that’s connected to their data and workflows. Our unique combination of AI + Data + Workflows in a secured and trusted AI platform is unlocking value that siloed point solutions simply can't match. The proof is in the performance: 🚀 Subscription Revenue Growth: 20.5%* year-over-year in constant currency 🚀 Now Assist had a tremendous quarter, once again exceeding expectations, fueled by 12 deals over $1 million in net new ACV, including 1 over $10 million. 🚀 Security & Risk Solutions: Surpasses $1B in ACV, our 5th business to cross this milestone 🚀 Strong momentum in CRM: CSM Plus deal volume tripled year-over-year 🚀 Continued expansion with Public Sector leaders The future of enterprise AI is being shaped by key players: GPU pioneers like NVIDIA, the hyperscalers, and the builders of foundation models. But it is ServiceNow, as the essential workflow platform, that integrates these powerful technologies to deliver actionable intelligence for the world's leading organizations. Our customers and partners are achieving incredible outcomes: 🚀 We just announced a collaboration with FedEx Dataworks to build AI-powered supply chain workflows that combine FedEx Dataworks’ global logistics intelligence with the ServiceNow AI Platform’s automation and workflow capabilities. 🚀 Ulta Beauty will use ServiceNow AI to automate manual tasks like store maintenance requests across its 1,400+ stores, so store associates can spend more time assisting customers and delivering the ultimate beauty retail experience. 🚀 The Government of Alberta cut water license processing times by 79% using ServiceNow CRM to track requests efficiently, collaborate across agencies, and streamline reporting. This is more than a strong quarter - it's validation that the world's leading organizations trust ServiceNow as their single, integrated platform for the AI era. See the full press release here: https://lnkd.in/gTjV--9m *Calculated on a non-GAAP basis. For a description of the GAAP to non-GAAP reconciliation, please refer to our earnings release issued on October 29, 2025, at investors.servicenow.com. Bill McDermott Gina Mastantuono Paul Fipps Jacqui Canney Chris Bedi Russ Elmer Nick Tzitzon #ServiceNow #AI #FutureOfWork #DigitalTransformation

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Together with Veeam Software, Microsoft is bringing more AI-powered capabilities to data management. Our expanded partnership will empower organizations to enhance security, automate compliance, and accelerate restoration. We're helping customers not only protect their critical data but also unlock new insights and efficiencies across Microsoft 365 and Azure. https://msft.it/6040q141u

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One of the best pieces of advice I ever received from a mentor was simple: “Make space at the table, and then help others to pull up a seat.” I have often remembered that throughout my career, and in my role today, I do the same. Create room for growth and amplify new voices. 🌱 It’s all about recognizing potential and making sure it doesn’t go unnoticed. Because the future of technology will be shaped by bold thinkers. 💡 Here’s what I try to focus on to empower the next generation: 🔹 Make time: Schedule regular check-ins, even informal ones 🔹 Give visibility: Invite them to join key meetings or present ideas 🔹 Encourage curiosity: Let them ask hard questions, even if there’s no easy answer 🔹 Create safe a environment: Let people fail, learn, and try again 🔹 Celebrate progress: Not just outcomes How are you empowering future leaders today? #WeAreLenovo #Leadership #Mentorship #PeopleFirst

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When technology investments deliver significant business impact, it’s worth highlighting. A VMware customer recently saved over $37 million by strategically leveraging VMware Cloud Foundation and collaborating with our Technical Account Managers and Professional Services. This success story underscores the potential for smart infrastructure choices to drive real, measurable business value. This is infrastructure done right! ​​https://lnkd.in/ge4E3pc5

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Distributors are in a unique position to help partners lead the AI conversation, not just follow it. But to do that, they need solutions that are validated, scalable, and ready for enterprise adoption. That’s why the latest announcements from NetApp at NVIDIA GTC matter. NetApp’s certified integrations with NVIDIA—across DGX SuperPOD, HGX systems, and AIPod—equip the channel with battle-tested infrastructure designed for AI workloads. That means: - Faster time to value for partners - Proven solutions to build AI-as-a-service offerings - Confidence in performance, security, and scalability Let’s keep empowering the channel to lead in the AI era.

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A big #earnings beat for NetApp (who also beat guidance), closing its FY25 with growth in all the right spots - though being cautious w/ guidance because of the macro. Here's what I like: -> Keystone (storage-as-a-service) big bright spot, ↑54% y/y for FY25 -> Keystone provided tailwinds for Prof Services, ↑13% in Q4 to $98M -> Strong cloud storage business, ↑43% y/y FY25, ↑44% Q4 -> Overall public cloud ↑22% in Q4 (excluding Spot) -> All-Flash is 2/3 of Hybrid Cloud Revenue in Q4 -and- 44% of supported installed base. Guidance is down, which NetApp says is driven in part by "on-going friction in US Public Sector and EMEA" - public sector is ~10% of the year's revenue, while EMEA is 34%. A big impactor. NetApp's executing well, growing where we want to see growth, and is running the right playbook to intercept nascent enterprise AI demand. Congratulations to George Kurian & the team!

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Product market fit is dead. Founders now have to reinvent every 6 months before they fall behind. In my latest conversation, I sat down with Bipul Sinha, the former VC turned Rubrik CEO ($18B in the public markets today) who built one of the fastest-growing enterprise software companies of the last decade. We covered why the old startup playbook is broken, and what it takes for founders and VCs to win in a world of AI agents, compressed product cycles, and disappearing mid-size venture outcomes. A few takeaways: ➡️ Running a startup is like driving 100mph in the dark… You’re not making decisions based on what’s 20 miles ahead, you’re reacting to what’s 10 feet in front of you and must survive by following your intuition. The biggest risk is missing something. That’s why Bipul Sinha’s decision-making modus operandi is to make a gut call first - then bring in his full team to express everything they’re feeling about a situation. Once he’s surfaced all angles, he uses those inputs to validate (or veto) his original instinct. It’s how he did venture & how he runs Rubrik today. ➡️ Product market fit is no longer a one-and-done milestone Bipul Sinha believes in today’s rapidly evolving markets, you now have to repeat zero-to-one every six months. This shift has massive implications for venture. When a new market becomes real, a flood of startups rushes in. One of them will hit escape velocity and scale from $500M to $10B+, while the rest will get consolidated under $500M. In Bipul’s view, the middle is collapsing to expose a huge pool of smaller outcomes and very few huge winners, and VC firms need to evolve fast for this new reality. ➡️ Bipul’s prediction: there will be a trillion-dollar cybersecurity company within five years He believes we’re massively underestimating where this market is headed. With AI set to boost global productivity by 5-10+%, the surge in new software, systems, and workflows will require unprecedented levels of security. And yet, today’s largest cybersecurity company is just $100B. If Nvidia can reach $3T in under a decade, why not cybersecurity next? Tech moves in nonlinear waves, and the winners will be the ones who stop benchmarking the future against the past. Full episode: https://lnkd.in/dx2A2Pq7

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🚀 Harness Unscripted and recent AI enhancements are coming to Boston next Tuesday, September 16!! Next Tuesday, over 230+ senior technology, engineering, and DevOps leaders will gather at The Newbury Hotel in Back Bay to tackle some of the most urgent challenges and opportunities shaping our industry. 🔑 Executive Topics on the Table: * Agentic AI & the future of software delivery * AI in the SDLC – real enterprise use cases * Driving developer productivity & experience at scale * Cloud adoption, optimization & resiliency * Balancing speed with security & governance 🎤Executive Leaders Joining the Conversation: * Synchrony * Citizens * Amazon Web Services (AWS) * Takeda * InterSystems * The Hartford * State Street * athenahealth * Progress * Cars Commerce …and more 🤖 The Big Reveal: Harness AI Harness is introducing AI agents across the full software lifecycle, enabling: * Faster, safer CI/CD, GitOps, IaC & DevOps automation * Resilience & quality at scale with AI-driven testing & chaos engineering * Stronger security posture & supply chain protection * Smarter cost management & engineering insights 👉 Read more on the AI announcement: https://lnkd.in/eM3g-zQM 🌟 Why Join Us? This isn’t just another conference. It’s a private, executive-level forum to: * Exchange perspectives with peers leading digital transformation * Hear authentic stories from some of the world’s largest enterprises * Understand how AI is reshaping software delivery today 📌 Register now & view the full agenda: https://lnkd.in/erkeHpuA 🙌 Looking forward to seeing you in Boston on September 16. #devops #AI #agenticAI #modernization #cloud #transformation #networking #conference #Harness #events #platformengineering #resilience #security #DORA #developerexperience #productivity

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This is a glimpse into future of Demo Automation with Agentic AI I've seen AI playing a role in the Presales/Solutions space for some time. Automating RFPs, injecting data, call recording software. The next phase is a layer deeper. It's helping us find problems, fix problems, and maintain our demo environments. It's writing the code that makes demos work - not just the click path. Both can be helpful, but in most of my time as an SE I've demo'd beyond a click path. We want AI to produce fully interactive environments that look and behave like the real thing - but are more reliable, predictable, and cost way less to spin up. Dig in with Reprise: https://lnkd.in/ebJXAM-A

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