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Mark Burgess is a marketing strategist, entrepreneur, professor, and 2x author who helps…

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Experience & Education

  • The Tuck School of Business at Dartmouth | Executive Ed

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Licenses & Certifications

Publications

  • The New Marketing: How to Win in the Digital Age

    SAGE

    In our hyper-connected world that is changing at warp speed, marketers recognize the need to shift from traditional marketing methods to a new way that can help them better navigate the unpredictable environment. For traditionalists, this change has posed a challenge. Many have tried to incorporate new approaches into the old models they grew up with, only to be frustrated with the results.

    From the bestselling authors of The Social Employee, and LinkedIn Learning course authors,comes a…

    In our hyper-connected world that is changing at warp speed, marketers recognize the need to shift from traditional marketing methods to a new way that can help them better navigate the unpredictable environment. For traditionalists, this change has posed a challenge. Many have tried to incorporate new approaches into the old models they grew up with, only to be frustrated with the results.

    From the bestselling authors of The Social Employee, and LinkedIn Learning course authors,comes a powerful new textbook that cracks the marketing code in our hyper-focused digital age.

    The New Marketing, with contributions spanning CMO trailblazers to martech disruptors, behavioral economics luminaries at Yale to leading marketing thinkers at Kellogg and Wharton, is a GPS for navigating in a digital world and moves the craft of marketing through the forces of marketing transformation.

    We can’t predict the future. But our goal is to help make Masters/MBA students and marketing practitioners future-ready and successful.

    Other authors
  • Shaping the Future: The New Social Ecosystem

    Rutgers Business Review

    Publication of a peer-reviewed article written for Rutgers Business Review.

    See publication
  • The Social Employee

    McGraw-Hill

    The Social Employee: How Great Companies Make Social Media Work (McGraw-Hill), 2014. An Amazon Best Seller. Success stories from IBM, AT&T, Cisco, Southwest, Dell, Acxiom & Domo. The Social Employee highlights major companies actively engaged in cutting edge social branding and social business strategies. Through the unique stories of these brands, the authors reveal how readers can apply similar strategies to their own businesses in order to build a social culture tailor-made for the…

    The Social Employee: How Great Companies Make Social Media Work (McGraw-Hill), 2014. An Amazon Best Seller. Success stories from IBM, AT&T, Cisco, Southwest, Dell, Acxiom & Domo. The Social Employee highlights major companies actively engaged in cutting edge social branding and social business strategies. Through the unique stories of these brands, the authors reveal how readers can apply similar strategies to their own businesses in order to build a social culture tailor-made for the twenty-first century. The brands that leverage their employee base in order to engage customers and prospects through social media are the ones destined to win the marketing wars. This book not only details the astronomical rise of the social employee, but also outlines the innovative methods that leading companies have employed to foster cultures of enthusiastic and engaged workers.

    Other authors
    See publication

Projects

  • TEDx Navesink

    -

    In this talk, Mark Burgess brings to our attention how employees, through social media, are changing how companies market to, and engage with, customers and prospects. With the transparency and opportunity for personal connections that social media offers, pushing fabricated, unauthentic sales pitches doesn't work anymore. Instead, we are witnessing the rise of the social employee who creates a win/win proposition by leveraging their personal brands to build trust and increase the digital…

    In this talk, Mark Burgess brings to our attention how employees, through social media, are changing how companies market to, and engage with, customers and prospects. With the transparency and opportunity for personal connections that social media offers, pushing fabricated, unauthentic sales pitches doesn't work anymore. Instead, we are witnessing the rise of the social employee who creates a win/win proposition by leveraging their personal brands to build trust and increase the digital "surface area" of the brands for which they work. The result is nothing short of a revolution.

Honors & Awards

  • Brand Quarterly Magazine

    Brand Quarterly


    Proud to be listed in the 2016 global listing of the '50 Marketing Thought Leaders Over 50’.

    https://issuu.com/andrewvesey/docs/brand_quarterly_bq24/68?e=3732471/41170657

  • American Marketing Association | New Jersey Chapter

    AMA - American Marketing Association New Jersey

    Featured presenter at the AMA's Signature Event on October 6, 2016. Topic: The Social Employee: The New Marketing Channel.

  • Wharton Marketing Matters Business Radio Talk Show

    Wharton Future of Advertising 2020 Program

    Featured guest on Wharton Marketing Matters Business Radio show 9.7.16 along with partner, Cheryl Burgess. Other guests include: Tom Peters (marketing guru), David Edelman (McKinsey), and Kevin Randall 2X New York Times front page contributor. Discussion focused on social employees, social leaders and the future of marketing.

  • Rutgers Business Review

    Rutgers Business School | Rutgers University

    Honored to have my peer reviewed article published in the inaugural issue of Rutgers Business Review, a premier business journal. Article title: "Shaping the Future: The New Social Ecosystem." Rutgers Business Review aims to be a premier business journal that provides thought leadership by combining academic research and managerial practice.

    http://www.rbusinessreview.org/rbr010108

  • Speaker: Brand Activation Summit

    New York American Marketing Association

    Speaker and panelist on "From Outputs to Outcomes: Shifting the Way We Measure Success."
    Event also included speakers from IBM, Samsung, Monster, etc.

  • Rutgers Business School Marketing Boot Camp 2015 & 2014

    Rutgers University

    Second straight year, made presentations on "How to Break into Digital Marketing" at the annual Rutgers University Marketing Boot Camp, Newark Campus

  • Speaker :: The Digital Workplace Seminar

    The Conference Board NYC

    The Power of Employee Experience. Companies the world over are focused on the pursuit of User
    Design (UX) and the importance of the Customer Experience (CX). Many companies are still learning that traditional command and-control models may not be the best fit for today’s business. And, while user design and customer experience are critical to a firm’s success, leading companies are realizing powerful business results by focusing internally on creating the new social Employee Experience…

    The Power of Employee Experience. Companies the world over are focused on the pursuit of User
    Design (UX) and the importance of the Customer Experience (CX). Many companies are still learning that traditional command and-control models may not be the best fit for today’s business. And, while user design and customer experience are critical to a firm’s success, leading companies are realizing powerful business results by focusing internally on creating the new social Employee Experience (EX). By creating social employees, companies can create successful social businesses.

    Mark Burgess, President, Blue Focus Marketing

  • HR Communication and Social Media Workshops

    The Conference Board

    Led and facilitated workshops on Creating a Social Culture of Empowered Employees, and Plotting a Course for Activating Social Employees, at the HR Communication & Social Media Workshops in New York, Brands represented: GE, Starbucks, Canon USA, PepsiCO, Mayo Clinic and more.

  • IBM #Socbizchat

    IBM

    Guest host for IBM #Socbizchat Twitter Chat featuring our book, The Social Employee, that was named IBM's book of the month for February, 2015. Topic: The Social Employee: How can digital and social innovators reshape the way we work? Our participation in the chat led to generating four million impressions.

  • Speaker | Social ROI Analytics Panel - Dell World

    Dell World 2014

    Speaker on social analytics panel: "Social ROI: Making Big Data Analytics Work for You."
    Dell World: Austin, TX, Nov. 6, 2014 -- see panel video below.

  • Top 20 Content Marketing Influencer

    Onalytica

    Ranked #19 in the world on the Top 200 Content Marketing Influencer list. Honored to be on a list of such amazing people.

  • Keynote Speaker - Reimagine the Future of Business

    PR News | The 2014 Platinum Awards Keynote in NYC

    Delivered the keynote at the PR News Platinum Awards in NYC, Sept. 16, 2014.

    On Tuesday, September 16 at The Grand Hyatt in New York City, more than 300 of the top PR and communications professionals gathered for PR News' Platinum & Top Places to Work in PR Awards Luncheon.

  • Harvard Business Review - Italia

    Harvard Business Review - Italia

    Contributor, HBR Italia, July, 2014: published article: "Piloting the Future of Social Business -- Branding from the Inside Out"

  • Keynote Speaker - Social Executives: Branding from the Inside Out

    The Social Business Forum 2014 Milan, Italy

    Keynote speaker at The Social Business Forum 2014 in Milan on topic: The Year of the Social Executive -- Branding from the Inside Out. Largest conference on social business in the world. Social business requires a new kind of employee called the "social employee" who becomes one of the most powerful competitive weapons a brand can leverage to impact brand value and reputation.

    Contributor, HBR Italia, July, 2014: "Piloting the Future of Social Business -- Branding from the Inside…

    Keynote speaker at The Social Business Forum 2014 in Milan on topic: The Year of the Social Executive -- Branding from the Inside Out. Largest conference on social business in the world. Social business requires a new kind of employee called the "social employee" who becomes one of the most powerful competitive weapons a brand can leverage to impact brand value and reputation.

    Contributor, HBR Italia, July, 2014: "Piloting the Future of Social Business -- Branding from the Inside Out"

  • Speaker/Moderator

    Social Media World Forum - North America #SMWF NYC

    Speaker/Moderator for two segments: 1) Making the Best Use of Technology and Structuring Social and 2) Driving Internal Engagement at Every Level. The focus: Reimagine the future of business through social engagement.

  • TED Speaker

    TEDx Talks

    Honored to deliver a TEDx Talk at TEDxNavesink, the top-rated TEDx Conference on the East Coast. My idea worth spreading: "The Rise of the Social Employee."​ My talk is about reimagining the future of business. The story arc is the win/win for companies as well as our personal brands. This is the @SocialEmployee revolution.
    View my Profile on TED.com website at: https://www.ted.com/profiles/2796648

    And, please watch my TEDx Talk delivered 2014:…

    Honored to deliver a TEDx Talk at TEDxNavesink, the top-rated TEDx Conference on the East Coast. My idea worth spreading: "The Rise of the Social Employee."​ My talk is about reimagining the future of business. The story arc is the win/win for companies as well as our personal brands. This is the @SocialEmployee revolution.
    View my Profile on TED.com website at: https://www.ted.com/profiles/2796648

    And, please watch my TEDx Talk delivered 2014: https://www.youtube.com/watch?v=FZUIp0ybaec

  • Gates-Ferry Distinguished Visiting Lectureship

    Centenary College

    Honored to be the 2014 Gates-Ferry Distinguished Visiting Lecturer at Centenary College. Will conduct a lecture at Centenary College, Hackettstown, NJ, February, 2014 on: “Branding from the Inside Out. Are you ready?”

  • Creator/Speaker/Facilitator: Content Marketing & IMC Workshops

    American Marketing Association

    Creator and instructor for the AMA's training intensive workshop series on: Content Marketing and Integrated Marketing Communications (Blue Focus Marketing's integrated marketing approach known as: Brand Choreography). Since 2012. Have delivered workshops across the US including Chicago, Los Angeles, San Francisco, Atlanta, New York, New Orleans, Philadelphia and Atlanta. If you are building your content marketing strategy, this workshop is for you. //www.ama.org/content. Check it out.

  • Forbes Top 100 Must-Follow Marketing Minds on Twitter

    Forbes.com

    Honored to be named to Forbes.com list: "Top 100 Must-Follow Marketing Minds on Twitter 2014. Forbes article: "Take a look and be inspired to think bigger in 2014 about marketing challenges and opportunities with the words of these inspired souls who offer up their ideas and fresh perspectives in the days ahead." Link: http://www.forbes.com/sites/scottgoodson/2013/12/17/must-follow-marketing-minds-on-twitter-2014/

  • Speaker

    Brand Innovators | Content Marketing Summit NYC

    Speaking topic: Awake the Sleeping Giant: Empower Your Brand’s Employees to Become Advocates & Social Sellers! Quoted in U.S. News & World Report on Dec 23, 2013, on the power of building brand advocates. Give your employees guard rails and they'll be fearless.

  • Speaker and Panel: On the Future-Ready Organization

    The Pivot Conference

    The Pivot Conference, New York, October 15-16, 2013

    Speaking topic: Inside Out: Innovation Internally to Innovate Externally. Speaker and conversation leader in executive session that included David Edelman, McKinsey, Dana Williams, Southwest and Cheryl Burgess, CEO, Blue Focus Marketing.

    In its early phases, Social marketing looked outside, at customers and prospects. The conversation happened out there, not in here, at corporate hq. Now, that is changing. Out front…

    The Pivot Conference, New York, October 15-16, 2013

    Speaking topic: Inside Out: Innovation Internally to Innovate Externally. Speaker and conversation leader in executive session that included David Edelman, McKinsey, Dana Williams, Southwest and Cheryl Burgess, CEO, Blue Focus Marketing.

    In its early phases, Social marketing looked outside, at customers and prospects. The conversation happened out there, not in here, at corporate hq. Now, that is changing. Out front organizations, and a ton of market research, are finding that Social power’s source is inside corporate walls, not outside.

    Pivot Event: The premier conference where 400+ leaders from major companies at the forefront of Social Business change gather, over two days, to focus on how to drive transformation during the upcoming twelve months.

  • Speaker: Branding from the Inside Out

    American Marketing Association (AMA) Annual Conference

    Invited to conduct a standing-room-only workshop at the AMA Annual Marketing Conference on 09.09.13, in New Orleans: "Branding from the Inside Out" featuring concepts from my new book, The Social Employee (McGraw-Hill, 2014). Included success stories from eight world-class brands: IBM, AT&T, Cisco, Dell, Southwest, Adobe, Domo and Acxiom. The workshop outlined the innovative methods several leading brands are using now to foster cultures of enthusiastic and engaged workers. Representing…

    Invited to conduct a standing-room-only workshop at the AMA Annual Marketing Conference on 09.09.13, in New Orleans: "Branding from the Inside Out" featuring concepts from my new book, The Social Employee (McGraw-Hill, 2014). Included success stories from eight world-class brands: IBM, AT&T, Cisco, Dell, Southwest, Adobe, Domo and Acxiom. The workshop outlined the innovative methods several leading brands are using now to foster cultures of enthusiastic and engaged workers. Representing Blue Focus Marketing®

  • Keynote Speaker - Brand Choreography: The New IMC

    Cayman Islands Marketing Professionals Association - CIMPA

    Speaker on the topic of Integrated Marketing Communications :: The New Brand Choreography. Invited by KPMG executive to speak at inaugural event managed by KPMG.

  • Top Marketing Professors on Twitter

    SMM Magazine

    Ranked in the top 100 marketing professors worldwide on Twitter. Ranked #26 the last time I checked :)

    Source: SMM Magazine

  • Best Social Media Marketing Blog

    2012 MarketingSherpa Reader's Choice Award

    Blue Focus Marketing® -- http://www.bluefocusmarketing.com/blog. Trailblazing on the Web. Among a sea of marketing blogs, happy to see readers choose us as the "best social media marketing blog" for 2012.

  • Dean’s Meritorious Award for Adjunct Teaching

    Rutgers Business School

    The Dean’s meritorious award for outstanding adjunct teaching

  • Silver Effie Awards

    Effie Worldwide

    Recipient of two Silver Effie Awards for Marketing Excellence and Innovation.

  • Speaker/Active Member of Wharton Advertising 2020 Contributor Community

    -

    Wharton's Approach: Provide an intellectual hub to challenge prevailing mental models by inspiring, engaging, and bridging academic and practitioner visionaries and innovators from all corners of a broader world of “advertising.”

    Blue Focus Marketing provided two contributions along with active participation / presentations at the Future of Advertising 2020 Roundtable and team initiatives. http://wfoa.wharton.upenn.edu/

    Proud to have been a Panelist for the Wharton Future of…

    Wharton's Approach: Provide an intellectual hub to challenge prevailing mental models by inspiring, engaging, and bridging academic and practitioner visionaries and innovators from all corners of a broader world of “advertising.”

    Blue Focus Marketing provided two contributions along with active participation / presentations at the Future of Advertising 2020 Roundtable and team initiatives. http://wfoa.wharton.upenn.edu/

    Proud to have been a Panelist for the Wharton Future of Advertising Super Bowl Sunday Tweet Meet - for 2016 #WhartonFoA

    Featured quotes in Beyond Advertising, Wiley 2016, as Wharton Advertising 2020 Conributor



  • Top Marketing Book Authors on Twitter

    SMM Magazine

    The Social Employee: How Great Companies Make Social Media Work. Publisher: Mc-Graw Hill - 2013. An Amazon Best Seller. Success stories including IBM, AT&T, Cisco, Dell, Southwest, Adobe, Domo and Acxiom. @BlueFocus -- Branding from the inside out. Innovation internally to innovate externally. It's about how social transformation can give your business a competitive advantage.

  • Winner Best B2B Website

    Forbes ASAP Magazine

    Awarded best B2B website in the technology category.

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