Kris Bell

Disclosed are various embodiments for routing communications to service agents based on a workflow. A computing device identifies a user intent object corresponding to a user interaction with the computing device. The computing device then generates a search criterion based on the identified user intent object and uses the search criterion for identifying the user intent in subsequent user interactions. After identifying the user intent, the computing device can identify a workflow… Show more

Disclosed are various embodiments for routing communications to service agents based on a workflow. A computing device identifies a user intent object corresponding to a user interaction with the computing device. The computing device then generates a search criterion based on the identified user intent object and uses the search criterion for identifying the user intent in subsequent user interactions. After identifying the user intent, the computing device can identify a workflow corresponding to the user intent object. Later, the computing device can process one or more tasks associated with the workflow. Show less

Disclosed are various embodiments for image assisted delivery. A computing device may identify a delivery location based at least in part on an image file received from a first client device. The computing device may then generate a series of directions from a current location of a second client device to the delivery location. The computing device may subsequently send the series of directions to the second client device. Finally, the computing device may send the image file received from the… Show more

Disclosed are various embodiments for image assisted delivery. A computing device may identify a delivery location based at least in part on an image file received from a first client device. The computing device may then generate a series of directions from a current location of a second client device to the delivery location. The computing device may subsequently send the series of directions to the second client device. Finally, the computing device may send the image file received from the first client device to the second client device. Show less

The present disclosure is directed toward a storage compartment vehicle (“SCV”) for use in the transport of items for delivery to one or more customers and/or retrieval of items from one or more customers. The SCV may include a plurality of storage compartments that are individually accessible, each of which can contain one or more items. The SCV may navigate to a delivery location and customers may retrieve ordered items from the storage compartments of the SCV. Likewise, customers may return… Show more

The present disclosure is directed toward a storage compartment vehicle (“SCV”) for use in the transport of items for delivery to one or more customers and/or retrieval of items from one or more customers. The SCV may include a plurality of storage compartments that are individually accessible, each of which can contain one or more items. The SCV may navigate to a delivery location and customers may retrieve ordered items from the storage compartments of the SCV. Likewise, customers may return items into storage compartments of the SCV. Show less

Disclosed are various embodiments for navigating a workflow using a text messaging interface. A client device executes an application. The application renders the messaging interface on a display. The application also renders within the messaging interface a response to a previous selection of a first user interface element. The application further renders a second user interface element within the messaging interface that, when manipulated, causes the application to remove the response and the… Show more

Disclosed are various embodiments for navigating a workflow using a text messaging interface. A client device executes an application. The application renders the messaging interface on a display. The application also renders within the messaging interface a response to a previous selection of a first user interface element. The application further renders a second user interface element within the messaging interface that, when manipulated, causes the application to remove the response and the second user interface element from the messaging interface and also to rerender the first user interface element within the messaging interface. Show less

When a search query is provided to a search engine, and search results obtained from the search engine in response to the search query are displayed in a stream or list on a mobile device, an interaction with one or more of the search results causes information regarding the search result to be displayed within the stream or list, thereby creating a visual history of the user's interactions with the search results. Additionally, the items following a search result with which the user has… Show more

When a search query is provided to a search engine, and search results obtained from the search engine in response to the search query are displayed in a stream or list on a mobile device, an interaction with one or more of the search results causes information regarding the search result to be displayed within the stream or list, thereby creating a visual history of the user's interactions with the search results. Additionally, the items following a search result with which the user has interacted may be reordered based on the attributes of the search result, the user, or any other relevant factor. Show less

An inventory system employs self-illuminating inventory management containers. A self-illuminating container can include a container body, an illumination element, and a signal receiver for receiving instructions to illuminate the container. The self-illuminating inventory management containers can be illuminated to assist in locating the containers in the system broadly, or locally, and to assist in inventory processing operations.