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Chasing the “golden ratio” and know that you could grow faster? Feel like the world’s…
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Jeff Mains shared thisHumans are not static snapshots in time. We evolve through experience, pressure, reflection, and growth. AI now makes it possible to analyze open ended responses over time. That means assessments can finally move beyond fixed profiles and become dynamic maps of transformation.
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Jeff Mains shared thisMost workplace assessments fail because employees are not answering honestly. They are protecting themselves. Private results build trust. Team level insights help leaders act. That is trust by design.
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Jeff Mains shared thisOne of the fastest ways to increase conversions: Ask buyers this immediately after purchase: “What’s the one thing that almost made you not buy?” This uncovers: Checkout friction Messaging confusion Hidden objections Some of the biggest CRO wins come from post purchase feedback. Most brands optimize before asking why people hesitated.
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Jeff Mains shared thisA/B testing truth: Only 2 or 3 out of 10 tests usually win. So when you find one, squeeze every ounce of value from it. If it won in video, test it in text. If it wins in text, test it visually. Repetition is not redundancy. It is revenue.
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Jeff Mains shared this3 years ago, a founder friend was selling appointment software to dentists. Boring. Standard. Replaceable. Last month she raised a Series A at $15M ARR. 80% YoY growth. Here's what she saw in dental software that competitors with 10x her budget never noticed. The product was basic. Scheduling. Patient records. Billing. The kind of SaaS anyone could build in a weekend with the right AI tools. Useful? Sure. World-changing? Hardly. But every appointment, every billing cycle, every patient interaction was generating a signal nobody else had access to: → Which procedures had the highest no-show rates → Which marketing campaigns brought the most valuable patients → Which billing approaches paid the fastest She wasn't selling software anymore. She was sitting on the most complete operating dataset in the vertical. So she built a flywheel. Capture: Added fields to track outcomes. Did the patient show up? Did they book a follow-up? Did they refer someone? Compound: She turned that data into a "practice health score" with benchmarks no single practice could generate alone. Then layered AI recommendations on top: - Based on your patient mix, offer these services. - Your recall strategy is underperforming, here's what top performers do differently. - No shows drop by 30% when you send this text message 4 hours before the appointment. Defend: She added aggregate-data rights into every contract. It was in only in about half before. The result? The product gets smarter every time a new practice signs up. Day-one customers get benchmarks and insights that took 3 years of practice data to compile and individual insights build from day 1. Competitors can copy the UI. They can copy pricing. They can't copy 3 years of vertical outcome data. $15M ARR. 80% YoY. Series A at a valuation that made me read the text message twice. AI didn't break her moat - or yours either. It revealed who actually had one. If your product gets smarter as more customers use it, you've got a flywheel. If your data is just sitting in a database getting bigger, you've got a graveyard. Curious for the founders here scaling past $5M: what's one piece of data your customers generate that you're NOT capturing yet? The ones I see pulling away in the next 18 months are the ones answering that question this quarter. #saasfuel #championleadership #saasfounder #saas
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Jeff Mains shared thisAI won’t kill SEO agencies. But AI + precision probably will. One bot. One URL. One keyword cluster. Rank the emergency dentist page. Turn it off. Deploy the next one. That’s where SEO is heading. 👀
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Jeff Mains shared thisSEO isn’t dying. It’s resetting. When search gets bloated, new players step in. That’s why Perplexity and AI search engines matter. They force the giants to innovate again. The platforms may change. Organic traffic won’t. The people winning in 2026 will be the ones adapting before everyone else catches up.
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Jeff Mains shared thisIn the frozen middle, the same pattern shows up at every plateau. Customers pay every month. Retention is decent. The product works. And you're still getting passed over for competitors who built something weaker than your solution. That's not a product problem. That's the gap between PMF and what comes next. Recurring revenue isn't recurring relevance. It’s market-position fit. In the AI era, it's the line between scaling and stalling. 10 signs you have one but not the other: 1) Customers describe your category without using your product name. 2) You compete on feature checklists, not on a category you own. 3) AI-native startups grab the buzz despite shipping a weaker product than yours. 4) Your sales cycle requires teaching prospects what category you're even in. 5) You're the second tool buyers evaluate, not the first. 6) Your pricing anchors against competitors instead of your own value. 7) Renewals stay strong. Referrals stay weak. 8) You can't finish "We're the ___ for ___" in one clean sentence. 9) Customers love the product but describe you using a competitor's language. 10) When buyers ask "how are you different," your answer takes more than 15 seconds. Same product. Different story. The companies that win the next decade won't be the ones with the best features. They'll be the ones who carve out a unique perspective in a sea of sameness, before the buyer asks. If you flagged 4 or more, the product isn't the problem. The position is. The fix isn't a rebrand. It's getting honest about three things: who you actually serve, what unique value you deliver, and what category they'd put you in if you weren't in the room. Start there. Follow for more on the AI-era SaaS playbook. #saasfuel #championleadership #saasfounder #saas
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Jeff Mains shared thisOne of the hardest founder lessons: Hiring someone you trust is not the same as hiring the right person. Friends and family can become your biggest culture problem if you skip a real hiring process. Process protects relationships.
Jeff Mains commented on a post
5d
Really smart shift, Ben.
A lot of people chase innovation when what they actually need is durable systems.
It is a lesson SaaS founders can learn from too. The best businesses are not always the loudest or the flashiest. They are the ones with predictable cash flow, operational leverage, and processes that scale without constant founder intervention.
Boring is often just another word for defensible.
Option 2
This is such an underrated insight.
Whether it is SaaS or traditional acquisitions, the real unlock is not chasing hype. It is building assets that compound.
The strongest operators I know focus less on novelty and more on repeatability, systems, and long term resilience.
Quietly cash flowing tends to outperform loudly trending.
Option 3
Love this.
There is a lot of similarity between acquiring established businesses and scaling great software.
In both cases, the value is in the systems behind the scenes. Strong processes, reliable operators, and predictable outcomes.
The market tends to reward consistency a lot more than excitement over time.
Jeff Mains commented on a post
5d
Ryan, this is powerful.
What stands out to me is how every generation inherits more than stories. We inherit standards.
The resilience, discipline, and courage it took for that generation to face impossible odds is the same kind of mindset leaders still need today. Different battlefield. Same requirement for clarity under pressure.
Really meaningful reminder that legacy is not just remembered. It is carried forward through how we lead and serve today. Thanks for sharing this.
Jeff Mains commented on a post
5d
Love this analogy.
One of the clearest signals of GTM misalignment is when activity looks healthy but revenue stays flat. That usually means the work is optimized around motion, not outcomes.
The 80 20 point really lands. Great teams are not doing more. They are getting brutally clear on which actions actually create downstream revenue movement and eliminating everything else.
Busy is easy to measure. Reflection is harder. But that is where real growth usually starts.
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Jeff Mains liked thisJeff Mains liked this📦 Packaging complex apps shouldn’t require complex wrappers or heavy scripting. In our new, quick, self-guided tour see how Application Workspace leverages visual workflows with conditions, pre/post actions, and reusable steps, so updates don’t mean starting over. 💻 Take the tour: https://bit.ly/481eSag
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Jeff Mains liked thisJeff Mains liked thisIn the spirit of Memorial Day, my grandfather fought from Pearl Harbor to Tokyo Bay. He served as a gun section chief with his gun crew credited with shooting down 140+ enemy fighters during the course of World War II. Can you spot him? Top left second row. Top left is my grandfather prior to departing to war. #AlwaysRemembered
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