Drew💥 Bickers

What is going to happen to the per-seat licensing model with the explosion of AI into the CX space? Jason Lowe shares his insights on the Channel 2.0 Podcast. The Channel Advisors™

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We’re thrilled to officially welcome CT Solutions to the One Source family!   This partnership brings together two teams with a shared focus on delivering exceptional client experiences — and it expands the ways we can support businesses across the country.   CT Solutions brings deep expertise in UCaaS and hybrid voice deployments, adding to our capabilities in a space that’s critical for organizations modernizing how they communicate.    We’re looking forward to what we can accomplish together.   Read the official press release: https://lnkd.in/e83QV_eG Read the blog: https://lnkd.in/egTcU5-D #OneSource #CTSolutions #UCaaS #HybridVoice #CustomerExperience #TechnologyAdvisory #ManagedServices

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As VyStar scaled to 1M+ members across FL & GA, they needed to keep every interaction reliable and seamless. Challenge: Expand technical capacity for a complex Avaya UC & Contact Center ecosystem. Solution: C1 integrated as an extension of the team—targeted expertise, efficient escalation, and hands-on training/knowledge transfer. Results: Improved performance, faster issue resolution, reduced downtime, and on time delivery for key initiatives. “The support we receive from C1 is like an extension of our own team.” — Heather Gayle, IT Voice Technology Services Manager, VyStar Credit Union Aligned with VyStar’s purpose to Do Good and Bank Better.  🔗Read the full case study: https://hubs.li/Q03RQz6M0 

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Verint helps brands lower costs while simultaneously elevating CX with AI-powered automation. Verint’s AI-powered bots augment Avaya's extensive contact center capabilities with additional innovative tools that help agents and supervisors excel while protecting your existing Avaya investments. With Verint and Avaya, organizations can quickly adopt the capabilities and outcomes you need—all at your own pace. Learn how the Avaya x Verint partnership can elevate your contact center: https://lnkd.in/eHcuYz36

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"Consumers generally are disappointed about the fractured experiences they continue to have... This is an industry-wide problem that no one has been able to fully solve." Tony Lama, SVP and GM of Product at Avaya, sat down with Zeus Kerravala for an insightful ZKast interview discussing the challenges of today's customer and contact center experiences. Watch the full interview here: https://lnkd.in/epukQb3Q

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A powerful platform is only effective if your team can use it. When evaluating CEM vendors, go beyond features and ask about their partnership model. How quickly can the system be fully operational? Will you have a dedicated specialist guiding your implementation? Look for comprehensive support that includes 24/7 access to experts, flexible training options, and a clear plan for long-term success. The right partner invests in your team's readiness from day one, ensuring you maximize the platform's value long after deployment. Discover the other critical questions you should be asking. Download the guide here: https://ow.ly/jK0T50X9uoh

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CCI Systems, a broadband & telecom solutions provider, has acquired Total Site Services to boost our service offerings, expanding our wireless capabilities. This move expands our reach, unites expert teams & reinforces our commitment to innovation, growth & customer success. 🔗 Learn more: https://lnkd.in/gXYk5Jrw #HubAssociateMember #TribalTechPartner #StrongerTogether #TribalHubCommunity | Devon Wetherell

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#UnitiWholesale is proving that connectivity isn’t just about fiber—it’s about people. In the second episode of the Trusted Connections podcast, Greg Ortyl, EVP & President, Strategic Accounts, shares what life looks like inside the newly combined Uniti + Windstream family. Listen to the full episode as Greg shares how leadership, trust, and teamwork drive real partnership, and how a bigger network can still feel personal: https://okt.to/Yb5CQi #BetterTogether #PeopleFirst #Connectivity #Partnerships

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Our new FiberCX solution was a hot topic at #FiberConnect2025.   It’s been purpose-built to help RSPs drive digital engagement, improve the customer experience and grow new revenue opportunities. Ashley Brown and John Sullivan break it all down in the latest episode of Tech Talk.   🎥 Watch it here.

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🫵 It's True. Buyer expectations are shifting. And the opportunity for Technology Advisors? Bigger than ever. The Telarus Tech Trends Report (3rd Edition) is here ... packed with real data and practical insights to help you lead with clarity, not guesswork. Inside: 📊 What’s driving tech-buying decisions today 🤖 The truth about AI adoption and buyer expectations 🚀 New opportunities + challenges for advisors 💡 Revenue-driving recommendations you can act on now Top advisors are already using it. You should be too. 📥 Get the report: https://gag.gl/uqecLl #Telarus #TechTrends #AI #TechnologyAdvisors #FutureOfTech #BusinessGrowth #GoBeyond

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Excited to share that Flume has joined the Gigapower open-access network through a new deployment in multi-family communities. This marks our first MDU relationship with a second ISP and an important step in expanding Gigapower’s capabilities into the managed Wi-Fi space. Flume’s strength in both fiber-to-the-unit and managed Wi-Fi aligns well with our mission to broaden choice and improve connectivity options for residents in the communities we serve. Grateful for partners like Flume who share our belief in what open access can unlock. #OpenAccess #FiberInternet #FutureOfConnectivity https://lnkd.in/ebjQnQcN

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Our team will be onsite to discuss payment and data security for ticketing, powered by Bluefin solutions and our partnerships with AgileTix | intelligent venue solutions, VBO Tickets, Etix, Paciolan, and AudienceView. Learn how Bluefin helps organizations: • Secure ticketing payments at the point of interaction • Support both modern and legacy systems across venues • Scale securely with minimal complexity, including higher education environments Bluefin delivers security-first payment and data protection for 500+ colleges and universities across the U.S., including ticketing systems for athletic venues, theaters, and live events. From point-of-sale to online transactions, we help institutions reduce PCI scope, protect cardholder data, and simplify compliance without disrupting the fan or patron experience. Can’t make it to the booth? Explore our Higher Education use case to see how colleges and universities nationwide are securing payments and sensitive data with Bluefin and our partners at https://lnkd.in/ePWUpBeF #INTIX2026 #Ticketing #HigherEducation #PaymentSecurity #DataProtection #PCI #P2PE #encryption #tokenization

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Why Auto Dealerships Are Turning to Intermedia Cloud Communications to Jump-Start Their Communications 🚀 Intermedia's unified UC and CC platform combines voice, messaging, analytics, and more into one fully integrated system Read the full article 🔗 https://lnkd.in/eaHCPr45 #communication #ucaas #autodealers #teams

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🏈 “Tom Brady has nothing on me.” Victoria Zona, Director of Americas Channel Sales with Opengear, shares what channel leaders can learn from game-time pressure, resilience, and collaboration. A must-read for today’s agile leaders. 👉 https://okt.to/S0do4s

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What is Tier 0? Curtis Anderson and Molly Presley dove into the details and insights behind the Tier 0 solution at SC25 - where #TeamHammerspace featured our very own Tier 0 demonstration for attendees to explore in person. Discover what Tier 0 can do for you and your data! https://okt.to/hGTSD0 #Hammerspace #Tier0

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