Redmond, Washington, United States
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Articles by Ami

  • Becoming a Data Driven Customer Success Organization

    Google, Facebook and Amazon are all running on data. That’s their fuel.

    3 Comments
  • Can AI in CRM determine sentiment and intent?

    TL;DR - The short answer is Yes. But not in the way that most people try to address it.

    8 Comments
  • Are we afraid of AI in CRM?

    I had a call with a prospect earlier this week. It started by sharing our cool demo that addresses two major pain…

  • Can you understand your customers digital body language?

    Understanding people’s intent is hard. Taking verbal communication literally may be misleading.

    2 Comments
  • Get work done, not spreadsheets.

    Since the very beginning of commerce it was about people communicating with others, using their native language. To…

    1 Comment
  • Email, Slack and Beyond

    McKinsey study showed that professionals spend 28 hours per week handling emails, searching for information and…

    7 Comments

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Patents

  • Method and apparatus for model driven testing

    Issued US 7859706 B2

    A method and apparatus for providing information about a model of a test for an application, using an application model, the method comprising the steps of: providing a pre configuration of the application or a part thereof; providing a transformation parameter; and providing an at least one post configuration of the at least one application or a part thereof. Once the pre-configuration, transformation parameter of post-configuration are provide, a test description is generated, which can then…

    A method and apparatus for providing information about a model of a test for an application, using an application model, the method comprising the steps of: providing a pre configuration of the application or a part thereof; providing a transformation parameter; and providing an at least one post configuration of the at least one application or a part thereof. Once the pre-configuration, transformation parameter of post-configuration are provide, a test description is generated, which can then be compiled to suit and testing tool or environment.

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