Having trouble accessing your Sales Navigator subscription? Some of the common issues are listed below, along with steps to resolve them. If the information provided in this article doesn’t resolve your issue and you continue to experience difficulties accessing your subscription, contact support for assistance.
Browser-related issues
-
Ensure you’re signed in to your LinkedIn account before clicking the license activation link in your welcome email.
-
Disable your browser’s pop-up blocker.
-
Clear the browser cache and cookies; refresh the page and click the activation link again.
-
If this doesn’t resolve the issue, try again in a separate incognito window in your browser.
-
If this doesn’t resolve the issue, try using a different browser.
License is already activated
If your license is already activated, and you’re still having trouble accessing your subscription, try signing in to Sales Navigator directly using www.linkedin.com/sales.
License is attached to a duplicate profile
Sometimes users accidentally create a new LinkedIn account during the license activation process. Most duplicate profiles will not have a profile picture, will have a small number of connections, and will contain limited profile information. The following image shows an example.
If you think you have created a duplicate profile, contact support for assistance to submit a support ticket so we can associate your subscription with your preferred profile.
License is associated with a secondary email address
If your license is associated with your secondary email address, you’ll need to enable additional settings to activate your subscription.
To enable license activation with your secondary email address:
-
Access your LinkedIn account’s email settings here.
-
If you'd like to make your secondary email address your primary address, click Make primary next to the email address.
-
Click Remove next to an email address to delete it.
