Troubleshoot an expired Matched Audience

Last updated: 2 months ago

LinkedIn Matched Audiences expire when they haven’t been updated or used in an active or draft ad set for the past 90 days. If you have an expired audience:

  • You can’t add the expired audience when creating or editing an ad set. 
  • You can’t make an ad set active again if it contains an expired audience.

To use an expired audience or reactivate an ad set that contains an expired audience, you can: 

  • Reupload your audience if it’s based on a company or contact list. 
  • Delete the audience if it can’t be edited. This will automatically delete it from your ad set, so your ad set can be reactivated if needed.

After you either reupload your list or delete the expired audience, your ad set will be eligible to reactivate.

Reupload a company or contact list

To reupload an expired company or contact list:

  1. Go to your ad account in Campaign Manager.

  2. Click Plan on the left menu and select Audiences.

  3. Confirm Matched is selected at the top, then click the Status dropdown menu and select Expired to filter by expired lists.

  4. Click the More icon to the right of the audience list you want to edit.

  5. Click Edit from the dropdown menu.

  6. In the Edit list audience dialog, give your audience a name.

  7. Click the List type dropdown menu and select either Company list or Contact list.

  8. Below Upload a list, click the  Delete icon to delete your old list.

  9. Click the Select list button, then select your file to upload.

  10. Click the Agree & Update button at the bottom of the dialog.

Delete an expired Matched Audience

To delete an expired Matched Audience:

  1. Go to your ad account in Campaign Manager.

  2. Click Plan on the left menu and select Audiences.

  3. Confirm Matched is selected at the top, then click the Status dropdown menu and select Expired to filter by expired lists.

  4. To delete one Matched Audience - Click the More icon to the right of the audience name, then select Delete.

  5. To delete multiple Matched Audiences - Select the checkboxes to the left of the audience names, then click the Delete button at the top.

  6. Click the Delete button to confirm.

Important to know

Deleting a Matched Audience can’t be undone. Your audience can take up to 24 hours to delete. Once your audience has been deleted, you can reactivate your ad set.

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