If you’re having trouble accessing or taking certain actions in your ad account in Campaign Manager, you might need to ensure you have the correct permission on the account. Review the following table for common issues and how to resolve them.
| Issue | Resolution |
|---|---|
| My colleagues shared a link to an ad account, but I’m not able to access it. | It’s possible that you haven’t been added as a user on the ad account. One of your colleagues with account manager access needs to add you to the account. Note: If your company has a Business Manager account, make sure you’re logged into the correct profile. An ad account won’t appear if you’re viewing your personal profile or a different Business Manager. Click the profile image or Business Manager logo in the upper-right corner, then choose the Business Manager (or your profile) you want to view. |
| I was provided with a link to an old ad account that our company was using, but no one currently at the company has access to this account. | Only an existing account manager can provide you with access to an ad account. If no one at your company currently has access, you’ll likely need to create a new ad account. |
| I can access my ad account, but I’m unable to take actions like creating campaigns or ads. | Ensure you have:
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If you’re having trouble accessing an ad account that you’ve confirmed you should have access to, please contact our support team.
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