Zenoti

Martha Tilaar Group was already running a successful salon chain when she met a young Indonesian woman in Hong Kong. Someone who had been promised a domestic helper job but was trafficked into prostitution instead. That moment rewired her entire business philosophy. She realized that her company could do more than sell beauty services. It could give unskilled women a real profession, real income, and a real future. She went back to her board and said she wanted to train young Indonesian women for free and place them directly into the workforce through a franchise model. Today, that training center has over 6,000 alumni, and many of them are supporting entire families. Wulan Maharani shares the full story on Growth Diaries. 🎧 Listen here: YouTube: https://shorturl.at/OwzIq Apple Podcast: https://shorturl.at/EvN9J Spotify: https://shorturl.at/5EZBK Amazon Music:https://shorturl.at/gzeCu #GrowthDiaries #MarthaTilaarSPA #IndonesianWellnessBrand

DDSS 2026, that's a wrap. We spent two days in Austin talking to salon owners. And the same theme kept coming up: "I didn't realize how much I was leaving on the table." Unanswered calls that never got recovered. Chairs sitting empty while the waitlist just waited. Reviews piling up with no response. Re-engagement campaigns still sitting in draft. These aren't edge cases. This is the norm for most salons. And the gap between salons that see these leaks and salons that don't is widening fast. Thanks to everyone who stopped by Booth #523, grabbed a selfie latte, and asked the hard questions. Missed us in Austin? Book a free demo — link in comments. #DDSS2026 #Zenoti #DataDrivenSalonSummit #SalonBusiness #AIforSalons #SalonOwner

Member retention is one of the biggest revenue challenges facing fitness clubs today — and most businesses don't realize a member is at risk until they've already canceled. UNIVERSAL ATHLETIC CLUB, Lancaster's premier fitness and wellness destination, is getting ahead of that problem with Zenoti's AI tools. By personalizing communication based on individual member behavior and data, the team delivers timely reminders, relevant offers, and meaningful recommendations that keep members engaged and utilizing services. Integrated referral programs amplify member satisfaction and bring new faces through the door. Zenoti's predictive member engagement proactively identifies at-risk members and engages them with targeted retention strategies — giving teams a critical window to intervene before churn happens. AI-powered marketing automation personalizes outreach, auto-segments members, and converts leads efficiently, while the Zeenie AI assistant keeps front desk staff equipped with real-time insights on member preferences and operational metrics. As Universal Athletic Club's Executive Director Sheldon McBee put it: "Our biggest question was — can any platform handle that? Zenoti can." Replacing just one lost member can cost five to seven times more than retaining them. Proactive, AI-powered engagement isn't just a member experience upgrade — it's a revenue strategy. Ready to reduce churn and grow member lifetime value? Visit zenoti.com to schedule a demo.

Most salon owners are focused on getting more clients. The ones who are actually winning? They're focused on what they're losing. Our CEO Sudheer Koneru is taking the DDSS mainstage to break down exactly where these hidden leaks happen across the guest journey and how AI is beginning to fix them. If you're at DDSS, this is the session to block time for. Monday, May 18 | 1:45 PM CT | Grand Ballroom 30 minutes. No fluff. Just the data behind what's costing you money and what to do about it. See you there. #DDSS2026 #Zenoti #DataDrivenSalonSummit #SalonBusiness #RevenueLeaks #AIforSalons

For medspas, clinical photography isn't just documentation — it's one of the most powerful tools for patient retention, treatment compliance, and revenue growth. Shot Bar MedSpa relies on Zenoti's Photo Manager to bring structure and security to every patient interaction. Sensitive images are stored in a single, HIPAA-compliant location, eliminating the risk of photos living on personal devices. Guided photography sequences with built-in gridlines, angle guides, and photo overlays ensure a consistent, professional standard across every appointment and every provider. The results speak for themselves — sometimes literally. When patients question whether their treatment is working, split views, slider views, and linked zoom for precise skin region analysis make the transformation undeniable, turning skepticism into satisfaction and satisfaction into loyalty. Purpose-built for medspas, Zenoti seamlessly integrates HIPAA-compliant photo management with AI-powered charting, personalized treatment quotes, targeted marketing, and robust loyalty programs — all in one unified system. If you're ready to give your providers a better tool and your patients a better experience, visit zenoti.com to schedule a demo.

Austin, here we come. Zenoti is heading to the Data-Driven Salon Summit — and we're bringing a few things you won't find anywhere else on the show floor: Selfie lattes (yes, your face on your coffee) A mimosa toast to kick off Day 1 6 AI Agents that can find and fix your salon's hidden revenue leaks A printed AI guide worth actually keeping No boring booth. Just real conversations over great coffee about how the best salons in America are running their business differently. #DDSS2026 #Zenoti #DataDrivenSalonSummit #SalonBusiness #AIforSalons

For a beauty group managing multiple distinct brands, unified marketing isn't a nice-to-have — it's a growth strategy. Edgeless Beauty Group, the portfolio behind Neroli Salon & Spa, SKN BAR Rx, and The Institutes of Beauty & Wellness (Aveda), turned to Zenoti's Advanced Marketing to manage and grow their diverse client base at scale. By integrating weekly email campaigns with consistent SMS outreach into cohesive, multi-brand campaigns, they've driven significant revenue growth while keeping every guest engaged and every brand top of mind. Zenoti makes it easy to organize guests by preferences, purchase history, and other relevant data — sending contextual messages that promote only the services and offers clients will actually care about. Advanced Campaigns analyzes guests and appointment books to send targeted, personalized campaigns automatically — so the marketing works even when your team is focused on delivering exceptional guest experiences. "The Zenoti marketing tool is the best I've seen from a software perspective in the industry." — Susan Haise, President, Edgeless Beauty Group Managing multiple locations or brands? Zenoti is built to support growth at every stage — from one location to fifty. Visit zenoti.com to schedule a demo.

Would you rather own all of something modest, or a sliver of something huge? Martin Perelman chose the second and built SILK Laser Clinics into nearly 200 clinics because of it. His shareholding was diluted with each round of capital: High net worth investors, then private equity, then an ASX listing, then an acquisition by Wesfarmers. But the pie he owned a piece of kept getting bigger. Martin unpacks his full capital journey on the latest episode of Growth Diaries. 🎧 Listen here: YouTube: https://shorturl.at/pFyUJ Apple Podcast: https://shorturl.at/dblHw Spotify: https://shorturl.at/lZ877 Amazon Music: https://shorturl.at/JqUoE #GrowthDiaries #SilkLaserClinics #FranchiseBusinessGrowth

For Verde Salon, an eco-friendly Aveda salon committed to naturally derived products and exceptional guest experiences, building lasting client relationships is everything — and that includes what happens online. Managing guest reviews at scale can overwhelm even the best teams. With Zenoti's AI-powered assistant Zeenie, Verde has made it effortless. Zeenie analyzes each review for sentiment and tone, then generates a professionally drafted reply tailored to the content Zenoti — whether the team is acknowledging a compliment or thoughtfully addressing a concern. Staff can adjust tone and length before approving, so every response feels personal, on-brand, and genuinely human. No complex training required — Zeenie integrates seamlessly into existing workflows Zenoti, empowering teams to focus on what they do best: delivering outstanding guest experiences. Zeenie is built to empower staff, management, and marketing teams with real-time data and task automation Zenoti — from review management to reporting, campaigns, and more. If you're ready to turn every piece of guest feedback into a relationship-building opportunity, let's talk. Visit zenoti.com to schedule a demo.

We're headed to Enterprise MedSpa Connect 2026. And we're bringing something the room is going to want to see. The MedSpa industry is changing fast. The operators pulling ahead aren't just working harder —they're running smarter. That's Zenoti's AI workforce built for MedSpa — and we're bringing it to Fort Lauderdale. And if you're attending, here's your reason to stop by our booth: → Get a firsthand look at where AI for medspa is headed — straight from our experts → Step into the Zeenius Bar — a space to pressure-test your setup, explore what top operators are doing differently, and get real answers from our team Come say hi and see our AI Workforce in action - https://lnkd.in/dbvjuyPu #EMC2026 #EnterpriseMedSpa #Zeeniusbar #Zenoti #MedSpaLeadership #AIWorkforce