Yelp

Our 2025 Spring Product Release introduces 15 new features and updates, leveraging AI-powered innovation to help you seamlessly hire pros and enhance the dining experience. ⚒️ To help you hire service pros with ease, Yelp Assistant now uses AI-powered photo recognition to automatically identify and understand your project needs. 🗣️ To help you quickly spot service pros who communicate clearly and reliably, AI-powered response quality badges highlight those who consistently deliver helpful, informative replies. 🍽️ We're introducing a suite of updates to Yelp Guest Manager to make it easier than ever for you to get a table and know exactly when and where you’ll be seated. 📱 To simplify lead management for multi-location services brands, we’re integrating Yelp’s Leads API with Zapier, allowing pros to instantly sync inquiries to 800+ CRMs. Explore Yelp’s 2025 Spring Product Release here: https://lnkd.in/geP5iqxX

Meet Jesica, a Senior Customer Success Specialist on our Multi-Location Customer Success team 👋 This year, Jesica celebrated her 10th Yelpiversary 🎉 As she reflects on the past decade of her #FiveStarCareer journey, she describes her experience as “transformative,” having evolved both professionally and personally – from navigating her career path to parenthood. Swipe to learn more about Jesica’s transformative journey, how Yelp supports her well-being, and more ➡️ To read her full story, head over to our Careers blog: https://lnkd.in/gV6zKf35

Meet Jessica, a Senior Local Client Manager 2 on Yelp's Client Partner team, based in Scottsdale, Arizona. Her #FiveStarCareer began in February 2013, and over the past 12 years, she has transitioned from an Account Executive to managing the Franchise Client Partner Team. Jessica's role involves coaching her team and ensuring franchisee advertisers receive the support they need 🌟 Swipe to learn about the most fulfilling parts of her work, how her leaders have supported her growth, and more ➡️ To read Jessica’s full story, head over to our Careers blog: https://lnkd.in/gSxa3N8m 

Missed calls shouldn’t mean missed opportunities. Yelp will soon begin testing AI-powered call answering services—one for restaurants and another for services—to help businesses stay connected when they’re busy or unavailable. Fully integrated into Yelp’s platform, with customizable features, these new offerings will handle incoming calls—like booking reservations for restaurants, collecting details about your project for pros, and answering general questions—while filtering spam and capturing leads or messages in real time. Learn more about Yelp’s upcoming AI-powered call answering services here: https://lnkd.in/griNmyGP

What’s the most difficult part of finding and hiring a service pro online? Check back tomorrow to see how some exciting new features are addressing these issues and more!

Meet Gisselle, a Business Marketing Manager based in Los Angeles, California whose #FiveStarCareer journey began in January 2024 👋 In her role, Gisselle crafts impactful lifecycle campaigns to re-engage users and inspire their new home service projects. She thrives on exploring performance data and collaborating with teams to turn insights into meaningful results, all while keeping the consumer experience at the forefront. Swipe to learn about her favorite parts of her work, how her leaders have supported her growth, and more ➡️ To check out Gisselle’s full story, head over to our Careers blog: https://lnkd.in/gQQNBZJE 

When Deshika attended her first Yelp Elite event in a new city, she had no idea it would lead to a decade-long journey as a Yelp Elite and eventually an Online Community Ambassador for Orlando. Her thoughtful reviews earned her an invite to that first event—and the rest is history! Want to be part of our vibrant Yelp Elite community? Learn more at https://lnkd.in/enPynA3w.

Yelp employee turned Elite 🤝 Using Yelp for more that food discovery This spring, these Yelp Elites turned to the app to tackle home improvement projects from backyard renovations to junk removal. To get started on your next home project, tap here: https://lnkd.in/g2fbqUMS. For more information on the Yelp Elite Squad, visit https://lnkd.in/enPynA3w

“Going in, I knew Yelp's culture would be special, but I had no clue how incredible it would be. Yelp is a company that does more than just value its employees. They value the humans behind the roles. It's wonderful connecting with my coworkers in ways that translate outside of work. I have formed friendships and created a network that will stand the test of time.” ❤️ Say hello to Marissa, a Senior Manager on our Multi-Location Customer Success team whose #FiveStarCareer journey began in January 2017 on our Local Customer Success team. Today, Marissa manages a team of Customer Success Specialists who support our Enterprise clients. She and her team are responsible for driving the success of their clients' campaigns by leveraging optimizations and making recommendations. As a people leader, Marissa works to ensure that her team has everything they need to be effective in their roles. Dive into Marissa’s #LifeAtYelp on our Careers blog ➡️ https://lnkd.in/g3RxEb8H

Meet Emily, a Senior Product Designer on our Services Lead Management team! Emily’s #FiveStarCareer journey began in January 2021 in our Services Consumer org, and for her first two years on our team, she worked on our Request a Phone Call and Request a Quote products 🌟 Today as she works on our Services Lead Management team, Emily’s role is highly collaborative, involving cross-functional partnerships to align on project goals and strategies. Swipe to learn how she balances her professional and personal lives, a typical day in her role, and more ➡️ Check out Emily’s full story on our Careers blog: https://lnkd.in/grrCjs8B