💡 "It's the death of efficiency" — and that's actually a good thing. During TTEC's recent LinkedIn Live, Ray Klostermann made a sharp point: fintechs, digital banks and others already run lean. AI isn't there to make them more efficient — it's there to drive outcomes💰. That's the shift: from optimizing operations to optimizing experiences. If your CX strategy is still measuring handle time and deflection rates, it might be time to reconsider what "winning" looks like in a digital-first world🤔. 📹 Watch the full LinkedIn Live featuring Ray Klostermann, William F Treacy III of TTEC Digital, and Jing Zhang of AWS on building an AI-powered growth engine in fintech. https://okt.to/F4cR0p
About us
We’re TTEC (pronounced t.tec). For over 40 years we have been obsessed with one thing: Helping the world’s best brands deliver exceptional customer experiences (CX). We're not just another BPO company. We're CX innovators, with deep understanding of what makes customers happy. We seamlessly blend human expertise with the power of AI to deliver optimized solutions across every touchpoint – from customer care and tech support to sales, collections, and trust & safety.
- Website
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http://www.ttec.com/
External link for TTEC
- Industry
- Outsourcing and Offshoring Consulting
- Company size
- 10,001+ employees
- Headquarters
- Austin, Texas
- Type
- Public Company
- Specialties
- Customer Experience Consulting, Customer Technology Services, Customer Care Services, Captivate Customers, Omnichannel Technology, Bilingual Professionals, Cloud-Based Technology, Operational Excellence, Revenue Growth, Customer Acquisition , Care, Digital Trust and Safety Services , and CX Technology
Locations
Employees at TTEC
Updates
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Most growth strategies look forward🔜. But the real opportunity is already happening inside everyday service interactions. Conversations that teams treat as support, but carry something much bigger😱. 65% of them already contain a hidden sales opportunity. And in 17% of cases, that next step is not just relevant. It’s actually the best solution for the customer. That changes the role of service entirely. It’s no longer about resolving and moving on. It’s about recognizing the moment and knowing what to do with it. This is where orchestration makes the difference. Connecting signals, context, and timing so every interaction moves with intent. So support becomes guidance, and guidance becomes growth📈. That’s how customer experience stops being a cost center and starts becoming a revenue system. See how leading brands are making that shift. ✏️ Read the full blog https://okt.to/aZKkdA
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What does a 2000% ROI look like in action? Discover how Percepta by TTEC helped an automotive company transform warranty adjudication operations through expert-led workflows and smarter claim accuracy👏. 📝 https://okt.to/N1Ps5m #CustomerExperience #WarrantyManagement #Automotive #CostSavings #OperationalExcellence #TTEC #PerceptaByTTEC #CX #ProcessOptimization
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For years, contact center data was something teams reviewed after the fact. It explained performance and closed the loop on interactions. That role is evolving😯. Organizations are beginning to use that data to guide decisions across the business. Signals are identified earlier, patterns begin to connect, and timing becomes more intentional. Insight starts to influence action💥. When data moves this way, it shapes conversations, improves decision making, and drives outcomes that extend far beyond the interaction itself. 🤝 See how organizations are turning customer insight into commercial action across the ECCA and TTEC research: https://okt.to/ptVs5k
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The gap between airlines adopting AI and passengers trusting AI is wider than you might think🤔. A TTEC survey of air travelers found: 👉 66% want AI for real-time flight status updates 👉 65% see value in AI for disruption management 👉 But only 18% trust AI to make travel decisions on their behalf The takeaway? Passengers aren't anti-AI. They're waiting for it to prove itself where it counts most — in the chaotic, high-stakes moments that define the travel experience✈️. 📎 https://okt.to/zC6W5g
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Gartner CSO Las Vegas has been full of conversations about growth, AI, pipeline pressure, and where revenue generation is heading next. But one thing kept coming up again and again: People are tired of disconnected experiences. Disconnected teams. Disconnected customer journeys❌. That’s why so many of the conversations centered around connection. How to make technology feel more useful. How to make customer interactions feel smoother. How to create momentum across the funnel without adding more friction to the experience. Over the last few days, we had the chance to connect with incredible leaders, share ideas, explore new perspectives, and talk honestly about what modern growth actually requires today👏. Thanks to everyone who visited TTEC Booth 504 and spent time with us in Las Vegas🫶. We're excited for the opportunity to continue building smarter revenue generation strategies where AI, technology, and high-performing sales talent work together to create more connected customer experiences across the funnel💡. 👉 Explore how TTEC is helping brands lead the next era of Revenue Generation here: https://okt.to/ApXPt9
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Airlines are accelerating AI adoption faster than passengers are building trust in it💨. At Aviation Festival Americas 2026, TTEC and TTEC Digital will explore how airlines are modernizing CX through AI Gateway orchestration connecting contact centers to AI tools from AWS, Google, and Microsoft, alongside AI powered learning, conversational intelligence, and disruption management designed for real travel complexity🛫. Meet Chris Wilson, Dominik Rus, Ph.D., and Michael Racz from TTEC and TTEC Digital at Booth #509 in Miami. Drop a comment or send them a message to connect with the experts and schedule a meeting during the event👇. ✈️ Explore how leading airlines are turning AI into measurable CX outcomes: https://okt.to/hHcf65
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𝐌𝐞𝐧𝐭𝐚𝐥 𝐰𝐞𝐥𝐥𝐧𝐞𝐬𝐬 𝐢𝐬 𝐚𝐛𝐨𝐮𝐭 𝐦𝐚𝐢𝐧𝐭𝐞𝐧𝐚𝐧𝐜𝐞 💙 In this trailer for Talking Off the Clock podcast Season 4 Episode 4, host Helen Maijub is joined by Justin Campbell, Benefits Analyst, for an honest conversation about mental wellness, self-care, and healthy habits that help us show up as our best selves every day. Justin shares a powerful perspective on mental health, describing it as “maintenance” — the everyday practices that help us care for ourselves. From movement and sleep to breathing exercises and stress management, the conversation highlights how small routines can make a meaningful impact on overall well-being. It’s a thoughtful glimpse into a bigger conversation about breaking stigma, building healthy coping mechanisms, and creating supportive workplace cultures where people feel empowered to prioritize their wellness. Listen to the full conversation: 🎙️ Spotify: https://ow.ly/m68y50Z4X1C 🎥 YouTube: https://ow.ly/an3A50Z4X1w 💼 Explore opportunities at https://ow.ly/xRll50Z4X1B #ExperienceTTEC #TalkingOffTheClock #MentalWellnessMonth #MentalHealthAwareness
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It looks like a simple conversation on the surface. Underneath, there is a system making every interaction count. That is where the difference begins👏. This story reveals how chat becomes a coordinated experience. Customers are routed with intention, associates are chosen for the moment, and every step is supported by a plan that brings more conversations into live chat when it matters most. The result feels effortless. The impact is anything but😉. Discover how this approach comes to life. 👀 Take a closer look: https://okt.to/ZJ41Q6
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When disaster strikes, “later” isn’t an option🚨. Support is needed NOW. That’s why readiness matters. For one public sector client, TTEC mobilized fast—launching a Remote CX operation with 600 U.S.-based associates to help people access critical resources including food, shelter, transportation, financial, medical, and mental health support. The result: 📞 287K calls handled in 5 months ⭐ 90%+ QA performance 🌎 25% bilingual workforce at peak Because when communities need help most, speed and empathy have to show up together🫂. Read the client story: https://okt.to/VSnGRC
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