Unlock Contact Centre ROI with a Smarter Modernization Approach AI investments should lead to measurable outcomes, not more complexity. tryvium empowers organizations to modernize customer engagement with intelligent automation, AI copilots, workflow orchestration, and real-time insights — helping contact centers improve efficiency, scalability, and service quality. #tryvium #AIContactCenter #ConnectedCX #tryviumTalksCX #CustomerExperience #CCaaS #Automation #CXTransformation
tryvium
Software Development
Woodbridge, New Jersey 287 followers
Experience Orchestration Platform
About us
tryvium is an AI-powered, Cloud Contact Center (CCaaS) platform with 106 innovative and advanced features, built on a modern microservices architecture running on Azure. It unifies self-service (AI virtual assistant), copilot-assisted agent support, live human agent engagement, and real-time supervisor analytics — all embedded within Microsoft Teams. tryvium simplifies the Microsoft Teams environment into a full contact center — eliminating the need for complex legacy platforms like Avaya, Genesys, or Amazon Connect for employee support. Not just that, Tryvium transitions the same Microsoft Teams into a full blown CCAAS platform without needing for enterprises an all new CCAAS platform. Most importantly, Tryvium brings 250+ features that a typical CCAAS solution would have but scaling on top of Microsoft Teams integrated within its Unified model. tryvium delivers 4× ROI on existing Microsoft Teams investment. Organizations already invested in Microsoft 365 and Azure can transform their service desk without deploying a separate contact center platform. tryvium eliminates tool-switching, collapses the UCaaS + CCaaS gap, and drives measurable results: 45% ticket deflection via AI self-service, 40% reduction in Average Handle Time, 25% increase in calls per agent, and 30% higher resolution rates.
- Website
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https://www.tryvium.ai/
External link for tryvium
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- Woodbridge, New Jersey
- Type
- Privately Held
- Specialties
- Cloud Contact Center, Customer Experience, Employee Experience, CCaaS, Contact Center Platform, AI Powered Contact Center, Intelligent Routing, Sentiment Analysis, Contact Center AI, Built on Microsoft Teams, Unified Communication Platform, Unify Certified, Contact Center Solution, Employee Helpdesk, and Customer Support
Locations
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Primary
Get directions
1460 US Highway 9 N
Suite 303
Woodbridge, New Jersey 07095, US
Employees at tryvium
Updates
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tryvium reposted this
Collaboration powers modern customer engagement. tryvium helps organizations deliver connected, AI-driven customer experiences with a unified Microsoft Teams contact center. We’re growing our partner ecosystem to expand our reach and create impactful experiences together. Drop “PARTNERS” or reach us at sales@tryvium.ai #tryvium #ConnectedCX #AIinCX #CustomerExperience #ContactCenterAI #MicrosoftTeams #CCaaS #Partnerships #tryviumTalksCX
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Collaboration powers modern customer engagement. tryvium helps organizations deliver connected, AI-driven customer experiences with a unified Microsoft Teams contact center. We’re growing our partner ecosystem to expand our reach and create impactful experiences together. Drop “PARTNERS” or reach us at sales@tryvium.ai #tryvium #ConnectedCX #AIinCX #CustomerExperience #ContactCenterAI #MicrosoftTeams #CCaaS #Partnerships #tryviumTalksCX
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Modern Contact Centers Need More Than AI Copilots AI copilots should do more than suggest replies. tryvium’s AI Copilot brings in real-time guidance, summaries, next-best actions, and workflow support directly into every customer interaction. Built for faster resolutions, better agent productivity, and consistent customer experiences. 👉 Know more: https://lnkd.in/dM6nBtuM #tryvium #AgentAssist #AICopilot #ContactCenterAI #CustomerExperience #AIinCX #MicrosoftTeams #CCaaS #tryviumTalksCX #Employeeexperience
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Better partnerships build smarter customer experiences. tryvium enables organizations to unify teams, workflows, and conversations within Microsoft Teams. We are seeking partners for collaboration to scale our AI-powered contact center ecosystem and drive wider customer reach. Drop “PARTNERS” or connect with us at sales@tryvium.ai #tryvium #ConnectedCX #AIinCX #CustomerExperience #collaboration #ContactCenter #MicrosoftTeams #CCaaS #Partnerships #tryviumTalksCX
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From Agent Assist to Automation: The Smarter AI Approach in Contact Centres Today AI in contact centers isn’t about choosing between Agent Assist and Virtual Agents. Choose tryvium to help you start with real-time agent support and scale into automation—on one unified platform. 🔗 tryvium.ai #tryvium #AIContactCenter #AgenticAI #AIinCX #CustomerExperience #CCaaS #MicrosoftTeams #tryviumTalksCX
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Partnerships drive better customer experiences. tryvium brings teams and workflows together for consistent, connected engagement. As a Microsoft Teams–based contact center solution, tryvium is growing partnerships and are inviting partners to scale our ecosystem. Drop 'PARTNERS' or reach out to us over email: sales@tryvium.ai 🔗 tryvium.ai #tryvium #ConnectedCX #AIinCX #CustomereXperience #ContactCenterAI #Sensiple #MicrosoftTeams #CCaaS #partnerships #EmployeeeXperience #tryviumTalksCX
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Collaboration is the foundation of modern customer experience. tryvium empowers organizations to connect teams, automate workflows, and deliver consistent, personalized user experiences. 🔗 tryvium.ai #tryvium #ConnectedCX #AIinCX #CustomerExperience #ContactCenter #MicrosoftTeams
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Most CX stacks look unified—but still operate in silos. More tools don’t fix fragmentation. They often add complexity, reduce TAT, and break customer context. tryvium brings communication, AI, and orchestration together in one platform—so journeys stay connected, decisions stay real-time, and teams stay aligned. 🔗 tryvium.ai #tryvium #ConnectedCX #CustomerExperience #CCaaS #AIinCX #AgenticAI #MicrosoftTeams #Omnichannel
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Collaboration is the foundation of modern customer experience. tryvium empowers organizations to connect teams, automate workflows, and deliver consistent, personalized user experiences. 🔗 tryvium.ai #tryvium #ConnectedCX #AIinCX #CustomerExperience #ContactCenter #MicrosoftTeams
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