Thread offers an efficient, AI-powered workspace—including chat, inboxing, automations, and AI—to enable MSPs to be real strategic partners as an AI Service Desk. Customers get help when and where they want it without unsatisfying processes and frustrating resolution times; MSPs can support more requests and provide true value rather than being bogged down by phone calls, broken processes, and complex tech stacks.
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Thread seamlessly connects MSPs with their clients in the apps they use every day. This shared digital context empowers providers to deliver: 1. Meticulously-crafted experiences; 2. That meet people where they work; 3. with AI-powered automation. And it feels like magic ✨ Experience service magic at: https://bit.ly/46FU1FS
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I’ve written a new post exploring how we’re using Thread to elevate day‑to‑day support work, reduce repetitive tasks, and empower #MSP teams to focus on what really matters: solving complex problems and improving end user experience. If you work in tech—whether in support, engineering, or leadership—this is a look at where our workflows are heading and how we can use AI thoughtfully and effectively. Read it here: https://lnkd.in/eM9MAasp #Helpdesk #AIinIT #AI
It started at a karaoke bar the night after AI Service Unleashed. A few rum shots in, and what was supposed to be a little bit of team bonding turned into rehearsals… then songs… then something else. Somewhere between picking out new pirate costumes and reimagining the AI service desk Mark Alayev, Matt Linn, and Michael Evers decided to start a band! Check out their first single 🤘 https://lnkd.in/g6cubRN2
Microsoft’s move away from Classic Teams is just 1 day away, and for many organizations, it hasn’t been a smooth ride. With the legacy client now deprecated, teams are being pushed to fully adopt the new Teams experience , a faster, rebuilt platform designed to modernize collaboration. But the transition is creating real friction: • Feature gaps and workflow changes • Adjustments to integrations and day-to-day usage • A firm timeline to migrate We’re seeing many partners hustling to get their Teams environments migrated and stabilized, all while trying to minimize disruption for end users. This is one of those updates that’s bigger than it looks. Has your team complete the updates?
A 4.5 CSAT score can hide a failing client relationship because CSAT tells you how one moment felt, not how the relationship is trending. Recurring issues. Rising ticket volume. Shifting sentiment. That’s where churn actually starts. The MSPs pulling ahead aren’t asking “how did we do?” They’re understanding what’s coming next. 👉 Here we break down what to measure instead: https://bit.ly/40MsPoD
We're #hiring a new Senior Software Engineer in United States. Apply today or share this post with your network.
This is what it looks like to show up locally. Our Houston team is actively involved in supporting future business leaders at the University of Houston, and helping build what comes next. Strong communities create strong companies. Great work 🎉 Ken Webster and Bobby Jacobs #HoustonTech #UniversityofHouston #FutureLeaders
University of Houston's The Stephen Stagner Sales Excellence Institute, is regularly the number one ranked in the country. Go Coogs! Ken Webster and I had a great time hosting a team of students at our office in Houston. We thought it was going to be a general chat, but they'd done their research. They wanted to know everything about how Thread got started, what it took to raise a Series A, and our plans for the future. Please don't reach out to Bitanya G-Mariam, Oshin Campos, Charles Valma II, or Anthony Smith because we plan to hire all of them. Kidding, definitely connect with this awesome team!
We're #hiring a new Senior Product Manager in United States. Apply today or share this post with your network.
Channel Pro sat down with Mark Alayev to talk about Voice AI, and why it’s becoming a critical part of modern service delivery. The reality for most MSPs today: Voice is still disconnected from the rest of the service desk. Calls get missed. Context gets lost. Work starts late. In the conversation, Mark shares how that’s changing—and what it looks like when voice is fully connected to the flow of service. This isn’t about adding another tool. It’s about removing a major point of friction. https://lnkd.in/gFi8qRg5
We're #hiring a new Senior Product Designer in United States. Apply today or share this post with your network.
We're #hiring a new Sales Development Representative in Houston, Texas. Apply today or share this post with your network.