This weekend is a chance to slow down, spend time with family, and enjoy the start of summer. But it’s also a moment to remember what made that possible. Memorial Day is about honoring those who gave their lives in service - people who showed up, stepped forward, and never came home. As we head into the weekend: Enjoy the time. Be present with the people around you. And take a moment to reflect on those who made it all possible. 🇺🇸 Wishing everyone a safe and meaningful Memorial Day weekend.
About us
For over 25 years, Synergem Technologies has pioneered the advancement of technology in the 9-1-1 industry. First to market with an i3 Emergency Services IP Network (ESInet), our mission is to provide an easy, seamless, and efficient process for communities to upgrade their legacy systems to the NENA i3 standard. We have partnered with Oracle Communications and other network providers to build a highly-reliable and fault-tolerant virtual infrastructure for Next Generation 9-1-1 (NG9-1-1) services. The result of these partnerships are our i3 NextGen9-1-1 Core Services with the security, capacity and resiliency that is unrivaled in the industry. Synergem’s True-i3™ services include: i3-Interconnect™ Technology that accepts calls from anywhere in the country, and converts them from legacy traffic to i3 format. i3-Route™ Providing location lookup, routing functions, handling TTY and multimedia traffic, and terminating calls into any available PSAP – including those still using legacy equipment. i3-Log™ End-to-end network event logging and reporting service that records and documents all i3-Log events from an OSP, through SynergemNET™, to an available PSAP. Synergem’s focus on training, communication and customer service is what transforms our product offerings into world class solutions for our customers. With a dedicated account manager and multiple channels for communications, we ensure that the Synergem solution meets the needs of your staff. To learn more about our company or our services please contact us at info@synergemtech.com at any time.
- Website
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http://www.synergemtech.com
External link for Synergem Technologies, Inc
- Industry
- Telecommunications
- Company size
- 11-50 employees
- Headquarters
- Mount Airy, North Carolina
- Type
- Privately Held
- Founded
- 2001
- Specialties
- Next Generation 9-1-1 solutions, Emergency Services IP Network (ESInet), 911 call taking, NG 9-1-1, Geospatial call routing, CAD to CAD, and i3 standards
Locations
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Primary
Get directions
Mount Airy, North Carolina 27030, US
Employees at Synergem Technologies, Inc
Updates
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Migrating to Next Generation 911 means that instead of reacting to emergencies, systems can begin to understand them in real time. That shift changes everything. Legacy 911: • Built for voice calls • Relies on older infrastructure • Depends on the caller to explain everything NG911: • Supports text, images, and video • Routes calls through the Emergency Services IP Network • Uses real-time data to build the situation faster 👉 Dive into the details in our blog Legacy 911 vs NG911: https://lnkd.in/eNcUj3e5 #NG911 #PublicSafety #EmergencyResponse #911Technology #Legacy911 #UpgradeToNG911
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Most people think 911 is about speed. But speed without accuracy creates a different problem: 👉 the call gets there fast… just not to the right place. That’s exactly what Next Generation 911 is designed to fix. It’s not just faster. It’s smarter. Behind every call, location data is being validated in layers: - Before it enters the network - As it moves through the Emergency Services IP Network - Against Geographic Information Systems that determine where it should go Learn more in our latest blog about location data validation: https://lnkd.in/eVaR_bK8 #NG911 #PublicSafety #911Technology #EmergencyResponse #PSAP #GIS #DataAccuracy
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Not all 911 systems are built for today’s reality. Legacy 9-1-1 was designed for fixed locations, static routing, and limited data. But emergencies don’t happen that way anymore. Next Generation 9-1-1 (NG911) introduces IP-based networks, real-time location data, and more flexible call routing. This modern network helps ensure calls reach the right place faster, and emergency responders dispatch quicker. This isn’t just an upgrade. It’s a shift in the foundation of emergency. #NextGeneration911 #NG911 #PublicSafety #PSAP #NextGen911 #EmergencyResponse https://synergemtech.com/
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Most people assume a 911 call goes exactly where it should. But many calls are still routed using legacy 911 logic built for a landline world, and this is how misroutes happen. Next Generation 911 changes this by routing calls based on real-time location data, not outdated assumptions. Better outcomes start with getting the call to the right place. Learn more about NG911 call routing in our latest blog. #NextGeneration911 #NG911 #PublicSafety #PSAP #NextGen911 #EmergencyResponse #ESInet #911CallRouting #NG911CallRouting https://lnkd.in/emsA2YvP
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This week, we proudly recognize National Public Safety Telecommunicators Week (NPSTW) and the incredible individuals who serve as the first first responders. Behind every emergency call is a calm, steady voice guiding people through some of their most critical moments. Public safety telecommunicators work tirelessly to ensure that every call is answered, every detail is captured, and every response is set in motion without delay. At Synergem Technologies, we’re honored to support the systems and infrastructure that help make this possible. But this week is about the professionals who show up every day with focus, resilience, and a commitment to keeping communities safe. To all public safety telecommunicators: thank you for your dedication, your expertise, and your unwavering service. Learn more about the NPSTW celebration here: www.npstw.org/ #NPSTW #PublicSafety #SynergemTechnologies #PSAP
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911 has changed. The systems behind it need to as well. Today’s emergencies happen on mobile devices with text, images, video, and constantly changing locations. But many PSAPs are still operating on infrastructure built for landlines. Upgrading to Next Generation 9-1-1 (NG911) changes what’s possible: • More accurate location data • Multimedia communication (text, photo, video) • Built-in resilience with no busy signals • Seamless interoperability across agencies This is about future-proofing how your PSAP serves its community. #NextGeneration911 #NG911 #PublicSafety #PSAP #NextGen911 #EmergencyResponse https://lnkd.in/eZrWZQJr
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Emergency response in our national parks is about to change, and it’s long overdue. The proposed Making National Parks Safer Act is pushing to upgrade 911 infrastructure across the National Park System with Next Generation 9-1-1 (NG911) technology, which will bring real-time location data, text, photo, and video capabilities to some of the most remote environments in the country. This could be incredible news, as any park emergency systems still rely on outdated 911 technology with limited interoperability and location accuracy. NG911 will change that, and improve how quickly responders can locate and assist people, even in hard-to-reach locations. #NextGeneration911 #NG911 #PublicSafety #PSAP #NextGen911 #EmergencyResponse #NationalParkSafety https://lnkd.in/eaTFxCYf
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Upgrading to Next Generation 911 isn’t just about technology. It’s about trusting the people behind the systems that communities depend on. Behind every NG911 network are engineers, operators, and public safety professionals working to ensure calls are delivered reliably when it matters most. With more than 25 years supporting emergency communications, the team at Synergem Technologies has helped design critical 911 systems, develop new call-handling technologies, and support agencies transitioning from legacy networks to NENA i3-compliant NG911 infrastructure. As PSAPs plan their upgrade to NG911, the experience and commitment of the people behind the technology can make all the difference. Read more about the Synergem and the team here. https://lnkd.in/euWfzyrt #NextGeneration911 #PublicSafety #EmergencyCommunications #SynergemTechnologies #NextGenerationCoreServices #UpgradetoNG911 #911Interoperability
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Upgrading to Next Generation 911 is more than moving to IP-based infrastructure. It’s about enabling interoperability so agencies, systems, and responders can work together seamlessly when every second matters. NG911 allows voice, text, video, and critical data to move across agencies in real time, helping PSAPs coordinate faster and respond more effectively during emergencies. In this article, we explore: • Why interoperability is essential in NG911 • The role of ESInet in connecting PSAPs • Challenges agencies face today • Steps to build a more connected emergency response ecosystem Read the full blog: https://lnkd.in/eyEtGVFg #NextGeneration911 #PublicSafety #EmergencyCommunications #SynergemTechnologies #NextGenerationCoreServices #UpgradetoNG911 #911Interoperability
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