SuccessHACKER

The job you're doing in 2026 isn't the job CS training was designed for. You're carrying revenue targets, running executive business reviews, building expansion pipeline, and proving customer ROI in financial terms. The CS pros who thrive in this environment don't wing it. They have a system. That's why we built CS Foundations, a complete evolution of the CCSM program that has trained 36,000+ CS professionals worldwide. It’s not just a refresh, it’s a ground-up rebuild for what the role has actually become. This on-demand certification delivers the full skill set today's CS role demands: ✅ 18 courses covering the customer lifecycle: from discovery ➡️ expansion ✅ Progressive exercises that build on each other ✅ A capstone project that brings it all together, proving you can connect the full lifecycle If you're ready to operate at the level CS roles now demand, CS Foundations gives you the system to do it. Enroll now at the link in the comments 👇 #successcoaching #customersuccess #customersuccessmanager #professionaldevelopment

Value-based selling is about connecting what your product does to the outcomes customers actually care about. For CS professionals, this skill shows up across the entire customer lifecycle, from discovery to renewal. #successcoaching #customersuccess #customersuccessmanager #professionaldevelopment

A customer’s journey begins the moment they enter your organization’s orbit, so it’s important that everyone has access to the same information across departments, making each handoff as smooth as possible. In the latest CS Mastermind, Seamless Handoffs: Eliminating Gaps in the Customer Journey, panelist Eleni Vorvis discusses the importance of creating common metrics that incentivise each team towards shared customer outcomes, rather than individual department goals. During this live, online event, the panelists discussed: ✅ Pain points customers typically experience during handoffs ✅ Ensuring Sales sets accurate and realistic expectations ✅ Effective tools or systems for creating visibility across teams ✅ Maintaining strong customer momentum during the onboarding handoff And more! Watch the replay, read the transcript, and get the key takeaways on the SuccessCOACHING blog. Link in the comments 👇 Meet the Hosts: 🌟 Andrew Marks Founder and CRO at SuccessHACKER 🌟 Kristi Faltorusso, Founder and CEO at Kristi Faltorusso Meet the Panelists: 🎙 David Ellin, Chief Customer Officer at Centric Leadership Strategies LLC 🎙 Eleni Vorvis, Fractional VP of Customer Success at CoachEm 🎙 McKayl Bergman, Customer Experience Professional #successcoaching #customersuccess #customersuccessmanager #professionaldevelopment

Customers aren’t buying products; they’re seeking outcomes. Yet too often, Customer Success, Support, and Service teams focus on explaining features rather than helping customers achieve meaningful business results. Join us live online for April’s CS Mastermind, Beyond Features: Driving Outcomes and Value Realization, where revenue teams can learn how to effectively connect what customers are using to the outcomes they’re achieving, transforming them into trusted partners instead of merely service providers. In this free live session with Andrew Marks, Kristi Faltorusso, and a panel of CS pros, you'll learn: 👉 What value realization means in the context of Customer Success, Support, and Service 👉 What outcomes truly matter to each customer 👉 Metrics or indicators that best reflect customer value and success 👉 Effective tools or processes for tracking and proving customer outcomes And more! 📅 Wednesday, April 15, 2026 ⏰ 11am PT/ 2pm ET Register today, mark your calendar, and don’t miss this crucial conversation on moving beyond product features to consistently drive, measure, and communicate the business outcomes that matter to customers. Link in the comments below! #successcoaching #customersuccess #customersuccessmanager #professionaldevelopment

The first live call of the CS Foundations Executive Education Certificate Program is coming up THIS THURSDAY, MARCH 26! Enroll now so you don’t miss a minute of this career-changing program. In 2026, a Customer Success role means you're expected to protect renewals, drive expansion, and prove business impact and value to your customers. Instead of figuring it out as you go, get comprehensive training with expert guidance to help you build these critical skills. Join the online CS Foundations Executive Education Certificate Program, offered in partnership with the University of San Francisco’s School of Management. This program includes the full CS Foundations curriculum, plus 20 live coaching calls led by experienced CS practitioners. That means you can: ⭐️ Get expert guidance on your actual customer situations ⭐️ Work through real-world scenarios with experienced CS practitioners ⭐️ Master the full CS lifecycle from onboarding to expansion in one structured program ⭐️ Access 30+ proven CS tools and frameworks ⭐️ Earn a CS Foundations credential from a CPD-accredited program The program runs in two parts: Part 1 is starting now, and Part 2 continues in the fall. You'll complete both to earn your certification, giving you the full system to demonstrate customer value, protect revenue, and drive expansion. With the first call on Thursday, if you've been thinking about getting serious about your CS skills, this is the time to get started. Save your spot now with promo code USFCSF25 to get 25% off this in-depth coaching program! Get details and register at the link in the comments 👇 #successcoaching #customersuccess #customersuccessmanager #professionaldevelopment

Customer health scores and predictive analytics are essential tools for CSMs who want to move from reacting to problems to preventing them. By combining product usage data, sentiment signals, engagement activity, and historical trends, health scores give Customer Success professionals a clear, data-driven view of which accounts are thriving, which are at risk, and where to focus their time. January’s CS Mastermind, Customer Health and Predictive Analytics: Using Data to Get Ahead, guided our listeners through measurable improvements made using data as a catalyst and strategic tool. Catch the replay and key takeaways at the link in the comments 👇 Meet the Hosts: 🌟 Andrew Marks 🌟 Kristi Faltorusso Meet the Panelists: 🎙 Ariel Benzakein, Founder & Principal Consultant at RetentionForge 🎙 Krista Roberts, Director, Success Services at ClientSuccess 🎙 Rachel Jennings-Keane, Principal Customer Success Manager at https://lnkd.in/gajQPPgf #successcoaching #customersuccess #customersuccessmanager #professionaldevelopment

Learn how to craft seamless handoffs that create momentum, strengthen customer confidence, and set the foundation for long-term partnerships! Tune in this Wednesday to the latest CS Mastermind, Seamless Handoffs: Eliminating Gaps in the Customer Journey. During this live online event, hosts Andrew Marks & Kristi Faltorusso, along with a panel of 3 frontline CS pros, will discuss: ⭐️ Pain points customers typically experience during handoffs ⭐️ Ensuring Sales sets accurate and realistic expectations ⭐️ Effective tools or systems for creating visibility across teams ⭐️ Maintaining strong customer momentum during the onboarding handoff And more! 📅 Wednesday, March 18, 2026 ⏰ 11am PT/ 2pm ET Join us to learn effective strategies for handoff that lead to reduced churn, improved adoption rates, and standout customer experiences. Join us live on LinkedIn or register at the link in the comments below!👇 Meet the Panelists: 🎙 David Ellin, Chief Customer Officer at Centric Leadership Strategies LLC 🎙 Eleni Vorvis, Fractional VP of Customer Success at CoachEm 🎙 McKayl B., Customer Experience Professional #successcoaching #customersuccess #customersuccessmanager #professionaldevelopment

Join the next evolution of our flagship coaching program! In 2026, a Customer Success role means you're expected to protect renewals, drive expansion, and prove business impact and value to your customers. Instead of figuring it out as you go, get comprehensive training with expert guidance to help you build these critical skills. Join the online CS Foundations Executive Education Certificate Program, offered in partnership with the University of San Francisco’s School of Management. This program includes the full CS Foundations curriculum, with 20 live coaching calls led by experienced CS practitioners. That means you can: ⭐️ Get expert guidance on your actual customer situations ⭐️ Work through real-world scenarios with experienced CS practitioners ⭐️ Master the full CS lifecycle from onboarding to expansion in one structured program ⭐️ Access 30+ proven CS tools and frameworks ⭐️ Earn a CS Foundations credential from a CPD-accredited program The program runs in two parts: Part 1 begins this spring, Part 2 continues in the fall. You'll complete both to earn your certification, giving you the full system for demonstrating customer value, protecting revenue, and driving expansion. The first live call of the CS Foundations Executive Education Certificate Program is coming up next Thursday, March 26! Save your spot now with promo code USFCSF25 to get 25% off this in-depth coaching program! Get details and register at the link in the comments 👇 #successcoaching #customersuccess #customersuccessmanager #professionaldevelopment

🚨ENDING SOON 🚨 50% OFF the new CS Foundations Training and Certification Program! The job you're doing in 2026 isn't the job CS training was designed for. You're carrying revenue targets now. Running executive business reviews. Building expansion pipeline. Proving ROI in financial terms. That's why we built CS Foundations, a complete evolution for what the role has become. This on-demand certification delivers the full skill set today's CS role demand. It includes: ✅ 18 courses covering the complete customer lifecycle: from discovery through expansion ✅ Progressive exercises that build on each other in the way your accounts actually progress ✅ A capstone project that brings it all together, proving you can connect the full lifecycle The CS pros who thrive in today’s environment have a system. CS Foundations gives you that system. Get CS Foundations for less than $300 (regular price $595). Use promo code CSFOUND50 at checkout. Special launch pricing closes THIS SUNDAY, MARCH 15 at 11:59 PM PT. Enroll now at the link in the comments 👇 #successcoaching #customersuccess #customersuccessmanager #professionaldevelopment

Handoffs between teams can make or break your customer relationship. That means that every misaligned expectation, repeated question, and disjointed communication can lead to frustrated and dissatisfied customers. Seamless handoffs between Sales, Onboarding, Support, and Customer Success, on the other hand, can create momentum, strengthen confidence, and set the foundation for a long-term partnership. In the next CS Mastermind, hosts ✨ Andrew Marks and Kristi Faltorusso ✨ will be joined by a panel of CS pros–David Ellin, Eleni Vorvis and McKayl B.–to share advice on implementing smooth handoffs and eliminating gaps in the customer journey. During this live, online event, the panelists will discuss: ⭐ Maintaining strong customer momentum during the onboarding handoff ⭐ Collaborating with Support to ensure ongoing, cohesive customer care ⭐ Effective tools or systems for creating visibility across teams ⭐ Pain points customers typically experience during handoffs And more! Register today and mark your calendar for Wednesday, March 18 at 11am PT/ 2pm ET! Link in the comments below. #successcoaching #customersuccess #customersuccessmanager #professionaldevelopment