Pomeroy

The reactive IT service model is officially hitting a wall. For twenty years, the industry's answer to complexity has been the same: more tools, more headcount, and more tickets. But more tickets isn't a solution. It’s a symptom of fragmentation. Today, we’re drawing a line in the sand. We are thrilled to announce the launch of SmartServices and SmartWorkplace—a unified, AI-powered ecosystem designed to end the era of "ticket-driven" IT. 🦾 Built on our BanzAI platform, this isn't just another service desk update. We’re moving toward a zero-friction operating layer that unifies IT, HR, Finance, and Facilities into a single, high-intelligence service layer. What does this actually change? 💡 From Reactive to Autonomous: We’re not waiting for a user to flag a problem. SmartWorkplace reads signals and resolves issues before they even reach an employee’s desk. 🔗 Beyond the Silos: No more disconnected systems. One unified model for device management, workplace support, and user experience. ⏰ Resolution in Seconds: By leveraging proactive L1–L3 automation, we’re cutting down resolution times from hours to literally seconds. As our CEO, Tom Signorello, puts it: "When AI can predict, act, and resolve without being asked, IT stops being a cost center and starts being a competitive advantage." The role of IT is being rewritten. It’s no longer about managing the "break-fix" cycle—it's about orchestrating digital transformation. We’re excited to put these tools in our customers' hands today to help them lead that charge. Read the full announcement here: https://buff.ly/eHpTKnS

Tech is essential for every organization. So why is IT still viewed as just a cost center? 🤔 CIOs are facing a challenge in showcasing IT's true value. Here are some quick tips for effectively communicating IT's impact. 💡 https://buff.ly/QPPtdop #ITLeadership #ValueOfIT #Communication

DYK the average enterprise juggles thousands of IT tickets monthly? Help desk teams often spend 60-70% of their time on repetitive issues, leading to slower response times, rising costs ($15-25 per ticket), and employee burnout. 🤝 Meet BanzAI: the adaptive AI platform changing the game! 🤖 With zero-touch operations, we automate IT processes for fast resolutions and consistent service quality. 👋 Say goodbye to waiting in queues and hello to a seamless experience where problems are solved before they impact users. ⬇️ Learn more: https://buff.ly/9QcBHuV

Agentic AI isn't just a buzzword. It's transforming essential business functions right now! Check out our whitepaper for real-world examples where autonomous agents are making a significant impact: https://buff.ly/cvZj8Cx

Pomeroy has been named to the CRN Tech Elite 250 list for the 7th consecutive year! 🎉 This accolade reflects our commitment to top-notch training and strong partnerships with leading IT vendors. 💼 Check out more about Pomeroy here: https://buff.ly/U7ArTaA #CRNTechElite250 #IT #Technology

Unlock the power of adaptive AI! 🔑 Our BanzAI platform integrates conversational and agentic intelligence, unifying your enterprise. 🔗 Empower your teams to focus on what truly matters. 💪 Fuel human ingenuity with AI that works as hard as you do. 🔥 Automatically handle service requests with human-level intelligence, ensuring a seamless experience across all business areas. Learn more: https://buff.ly/BKDhYIz

We are incredibly proud to recognize the superstars who received the prestigious Shining Star Award at Pomeroy! 🌟 At Pomeroy, we are grateful to those who go above and beyond to create a positive impact. Great job, everyone! Saravanakumar M Karan Beri Rahul Yadav

Virtualization is back on the executive agenda, and here's why: 1️⃣ Cost transparency is crucial. 2️⃣ Diverse application portfolios call for tailored solutions. 3️⃣ Modernization is on the rise. 4️⃣ Operational simplicity is non-negotiable. 5️⃣ Risk and resilience are top-of-mind for the board. Together, these trends signal a shift. It’s not about moving away from virtualization, but ensuring that every aspect of our environment operates on the best platform for its unique needs! 🔗 Read more in our blog: https://buff.ly/11g0Jte

Are you feeling the pressure of inefficiency? You're not alone—2/3 of business leaders think the same, and 50% are bracing for changes ahead. At Pomeroy, our Advisory and Consulting Services (ACS) are here to help you tackle these challenges and leverage the latest technology trends. From AI implementation to next-gen security tools and cloud migrations, we've got the expertise to drive your success. https://buff.ly/AGQHSwU #ACS #Consulting #Technology

Many organizations are crafting a portfolio strategy that effectively balances stability, cost management, and future adaptability. Some common approaches: 1. Optimizing Current Strengths 2. Selective Adoption of Hypervisor Successors 3. Leveraging Public Cloud for Elasticity 4. Deliberate Container Modernization 5. Rethinking Disaster Recovery and Data Protection The key takeaway? Coexistence is normal. Mixed environments can thrive for years when elements like identity, networking, observability, and governance are intentionally designed. Learn more 👉 https://buff.ly/11g0Jte