OnviSource

𝗥𝗲𝗱𝗲𝗳𝗶𝗻𝗶𝗻𝗴 𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗖𝗲𝗻𝘁𝗲𝗿 𝗔𝗜: 𝗜𝗻𝘁𝗿𝗼𝗱𝘂𝗰𝗶𝗻𝗴 𝘁𝗵𝗲 𝗘𝗿𝗮 𝗼𝗳 𝗨𝗻-𝗧𝗼𝗼𝗹𝗶𝗻𝗴 𝗔𝗜 AI in the contact center shouldn’t feel like another tool to manage. It should operate like a 𝘁𝗿𝘂𝗲 𝘁𝗲𝗮𝗺𝗺𝗮𝘁𝗲, supporting agents, elevating performance, and evolving with the organization. At OnviSource, we’re setting a new standard by delivering 𝗖𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗔𝗜 𝗧𝗲𝗮𝗺𝗺𝗮𝘁𝗲𝘀, not traditional AI tools. Our humanized, outcome-driven approach transforms how contact centers work, coach, and perform. 𝗪𝗵𝗮𝘁 𝗠𝗮𝗸𝗲𝘀 𝗢𝘂𝗿 𝗔𝗽𝗽𝗿𝗼𝗮𝗰𝗵 𝗗𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝘁? 𝗨𝗻-𝗧𝗼𝗼𝗹𝗶𝗻𝗴 𝗔𝗜 Virtual employees, not tools, designed to collaborate and deliver real outcomes. 𝗔𝗜 𝗮𝘀 𝗧𝗲𝗮𝗺𝗺𝗮𝘁𝗲𝘀 Advisors, analysts, and real-time coaches integrated into daily operations. 𝗟𝗲𝗮𝗿𝗻𝗶𝗻𝗴 & 𝗘𝘃𝗼𝗹𝘃𝗶𝗻𝗴 𝗔𝗜 AI-native architecture that continuously improves, just like live staff. 𝗔𝗜 𝗥𝗲𝗮𝗱𝗶𝗻𝗲𝘀𝘀 𝗙𝗶𝗿𝘀𝘁 Ensuring processes, people, and practices are optimized before AI is deployed. 𝗥𝗶𝘀𝗸-𝗙𝗿𝗲𝗲 𝗔𝗜 Outcome-driven delivery, POC validation, onboarding, and measurable ROI. 𝗣𝗼𝘄𝗲𝗿𝗲𝗱 𝗯𝘆 𝗢𝗺𝗩𝗶𝘀𝘁𝗮 𝗢𝗻𝗲 – 𝗢𝘂𝗿 𝗔𝗜 𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺 A unified ecosystem for: • 𝗔𝗻𝗮𝗹𝘆𝘁𝗶𝗰𝘀 – Multichannel interaction analytics, meta-analytics, social media management • 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻 – Data unification and process automation • 𝗘𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁 – Conversational orchestration, real-time guidance, gamification • 𝗢𝘂𝘁𝗰𝗼𝗺𝗲-𝗗𝗿𝗶𝘃𝗲𝗻 𝗔𝗽𝗽𝘀 – CLV management, performance assurance, AI-assisted coaching, and more 𝗧𝗵𝗲 𝗥𝗲𝘀𝘂𝗹𝘁 • Higher agent performance • Stronger customer satisfaction • Smarter, more efficient operations The future of contact center AI isn’t more tools. It’s 𝗵𝘂𝗺𝗮𝗻𝗶𝘇𝗲𝗱, 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗔𝗜 𝘁𝗲𝗮𝗺𝗺𝗮𝘁𝗲𝘀 driving measurable outcomes. ▶ Watch the 2-minute overview: https://lnkd.in/gnddyDNw #UnToolingAI #ConversationalAI #ContactCenterInnovation #CX #AIPerformance #OnviSource #DigitalTransformation #CustomerExperience

The Conventional Contact Center QA Is Dead. Transforming Quality Assurance (QA) to Outcome Assurance (OA). Traditional QA, scores interactions after the fact. Versus OA that assess and provide feedback in real time. It separates compliance, agent performance, and outcomes, then connects them through a learning system that improves results as interactions happen. This paper introduces Outcome Assurance as the next evolution of contact center quality. Learn more about Outcome Assurance: https://lnkd.in/gmYg8Tbh #OutcomeAssurance #ContactCenter #CustomerExperience #AI #QualityManagement

Today, OnviSource announced the release of ChatOrchestra™, an initiative focused on “un‑tooling AI.” This approach positions AI not as a set of isolated tools, but as an operational workforce composed of coordinated virtual consultants, analysts, supervisors, and other specialized roles. The press release outlines how ChatOrchestra interprets requested outcomes through natural conversation, evaluates its reasoning, identifies compliance and ethical considerations, and then coordinates AI agents to execute tasks under governance and human oversight. ChatOrchestra as an AI‑native, layered architecture built with domain‑specific language models and operational intelligence designed for contact center environments. Read the full press release: https://lnkd.in/gyyPsRkT

Wishing everyone a joyful holiday season and a happy, healthy year ahead.

We’re excited to announce the launch of EngageHub™ - OnviSource’s new AI-Native platform designed to elevate agent performance, customer experience, and operational excellence. EngageHub brings together three powerful capabilities: • ChatOrchestra – Conversational AI that helps chat your outcome • AgentAssist – Real-Time Guidance (RTG) for accuracy, confidence, and consistency • AgentEngage – Engagement, gamification, and retention tools to support workforce success Together, they create a unified environment where conversations, guidance, and collaborations come together - driving higher performance, satisfaction, retention, and throughput gains of up to 30–60%. Read the full press release: https://lnkd.in/gNjKBsya #CustomerExperience #ContactCenter #BPO #OnviSource #EngageHub #DigitalTransformation #CXInnovation #AI

As we prepare for the Thanksgiving holiday, our gratitude goes to the people who make our work meaningful - our customers, our partners, and our OnviSource family. Thank you for being part of our journey. We wish you a wonderful and safe Thanksgiving.

As we prepare for the Thanksgiving holiday, our gratitude goes to the people who make our work meaningful - our customers, our partners, and our OnviSource family. Thank you for being part of our journey. We wish you a wonderful and safe Thanksgiving.

As we prepare for the Thanksgiving holiday, our gratitude goes to the people who make our work meaningful - our customers, our partners, and our OnviSource family. Thank you for being part of our journey. We wish you a wonderful and safe Thanksgiving.

Great turnout for yesterday's AI Beyond QA webinar - thank you to everyone who joined us live. For those who could not attend we would be happy to have a one-on-one session to share the insights from the webinar.  https://lnkd.in/gFN97tB9 A special thank you to Kindra Fox (Direct Line Answers) and James Galvin (Advance Communications, Inc.) for joining us and speaking to their case studies. Hearing results directly from our customers is always the highlight.

Most TAS providers are using less than 10% of what AI can do for productivity, profitability, and growth. On Wednesday, we’re breaking down how to change that. AI Beyond QA - live webinar. https://lnkd.in/gJ5RVG2y