Mission, a CDW Company

Fewer will. 🔥 The instinct when something breaks is to patch it. Another integration. Another vendor. Another contract. But fragmented contact centers don't fail loudly, they bleed slowly through budget waste, poor CX, and teams that can't move fast. On April 16, we're making the case for consolidation — and backing it with real TCO data. Join us: 👉 https://hubs.ly/Q048F4d_0

Your contact center has too many cooks — and too many tools. 🔧 Routing platforms. Video tools. CRMs. Custom integrations. All disconnected. Fragmented environments don't just slow teams down — they quietly drain budgets and stall innovation. Join us April 16 to see what contact center consolidation on Amazon Connect actually looks like, and the business case behind it. 👉 Save your spot: https://hubs.ly/Q048F6Qp0

Proof that the Mission crew works hard and plays hard 📸 Team lunch and Kraken vs. Lightning game. Not a bad way to spend the week.

Denver friends -- this one's for you! Join us on March 26th at Wynkoop for a beer tasting & buffet where you'll meet: 🔐 Henry Williams, Cloud Security Specialist, CrowdStrike – bringing real-world insight from cloud-native incidents. ⚙️ Jason Gay, Sr. Manager Cloud Operations, Mission – sharing how to align cloud operations with risk, governance, and scalable growth. 📍 Wynkoop Brewing Company, Denver 📅 Thursday, March 26, 2026 | 4:00–6:30pm MDT 👉 Register today: https://hubs.ly/Q046YYxj0 👉 Connect with Mission’s AWS experts: https://hubs.ly/Q046Z1q00

Is your contact center a patchwork of disconnected tools driving up costs and slowing down innovation? On April 16th, join Joel Suarez, Principal Field Solution Architect of Mission Cloud for a live webinar where we break down real-world TCO wins from two companies that consolidated four legacy systems into a single Amazon Connect platform — and what that actually looked like in practice. You'll walk away with concrete metrics, modernization patterns, and outcome-based storytelling you can bring straight to your leadership team. 📅 April 16, 2026 | 1:00 PM PT / 4:00 PM ET 🔗 Register now: https://hubs.ly/Q047pjVd0

It's time to meet the people who power Mission. 🧑💻 For the second takeover in our "Day in the Life" series, we're heading to Chicago to meet Ryan Schilter, Technical Account Manager. 🚶♂️➡️ What’s your morning ritual before diving into work? I start every day with a long walk! Getting outside, soaking up a little sunshine, and wandering along the lakefront path in Chicago always starts my day out on an upbeat note. I always pair my walk with one of my favorite podcasts (Smartless or Good Hang) or a fun playlist and an iced coffee! After that, I make sure to do the NYTimes Wordle before diving into work. 🤝 How would you describe what you do at Mission?  As a Technical Account Manager, my role is to guide our partners throughout their AWS journey by consulting on best practices and identifying AWS and Mission solutions that best fit our customers' needs. I also continuously review and recommend next steps to modernize their AWS environments, improving security, reliability, fault tolerance, and cost efficiency. 🕺 Favorite memory or project at Mission Cloud, and why? My favorite memory at Mission is attending any in-person event, especially our annual IGNITE party at AWS re:Invent! It is an incredible opportunity to connect in person with colleagues and customers that are spread across the country, learn about new innovations and offerings at AWS, and of course, go to the best party at re:Invent!   🧠 What’s your favorite thing you get to do each day at work? My favorite thing I get to do each day at work is learn from my colleagues! Every single person at Mission & CDW is a wealth of knowledge, with a shared goal of best supporting our clients and helping them maximize their return on their AWS investment. Continuously learning and subsequently watching a client’s roadblocks and problems disappear through our expertise and guidance is truly rewarding. 🍦 If you weren’t a Technical Account Manager, what would you do? I would own a little store in Cape Cod that is an ice cream shop by day and a wine bar by night! And I’d definitely offer free scoops and free pours to anyone who brings their dog along. 🚀 What’s the best career advice you've received? The best career advice I’ve received came from one of my leaders at Mission - embrace change and practice being uncomfortable. Change is inevitable and presents the best opportunities to grow, challenge oneself, innovate, and mold it into something remarkable. 

Can your Amazon Web Services (AWS) security architecture keep pace with both attackers and auditors? Join Mission Cloud and CrowdStrike in Denver to explore security patterns that work in production—including controls for PCI, HIPAA, and SOC 2—and how to operationalize them with continuous monitoring, threat hunting, and incident response. Hear from experts who live this every day and see how to align cloud operations with risk, governance, and business outcomes. 📍 Wynkoop Brewing Company, Denver 📅 Thursday, March 26, 2026 | 4:00–6:30pm MDT 👉 Register now: https://hubs.ly/Q046YGMm0 👉 Talk to our team about your AWS environment: https://hubs.ly/Q046YGS20

It's our favorite day of the week, Photo Dump Friday! 📸 We had a busy week. A 7k, CxO Builder Day in Staten Island, and Dr. Ryan Ries representing on the course at the Anthropic golf event. Good people, even better week. 🙌

We've covered healthcare, financial services, and ticket management in our AI use cases series. What industry should we tackle next? Don't see yours? Drop it in the comments. Don't miss the next one: https://lnkd.in/gAtmQrxy

From $17 to $2 per minute: the video dubbing revolution 📉 During our Ask Us Anything Gen AI webinar, Na Yu shared how Mission helped MagellanTV slash video dubbing costs by nearly 90% using AI to auto-sync translations with video timelines. That's not a typo. We're talking about a solution that went from seventeen dollars per minute to two dollars per minute. Hear the full breakdown and more real-world use cases on-demand: https://hubs.ly/Q04639jD0