IMPACT’s cover photo
IMPACT

IMPACT

Marketing Services

Cheshire, Connecticut 12,874 followers

We coach businesses to become the most known and trusted brand in their market with the Endless Customers System™.

About us

Take control of your growth and turn your team into a customer-generating machine with the Endless Customers System™ (the next evolution of They Ask, You Answer). This system teaches your company how to become the most known and trusted brand in your market by building in-house expertise, aligning leadership, and training your marketing and sales teams to own every stage of the buyer’s journey. Instead of relying on agencies, your team learns to create content, shoot video, manage your website, and drive revenue from the inside out. With coaching from IMPACT, gain the skills, tools, and confidence to attract better-fit leads, build trust faster, and close deals more consistently. Whether you're focused on improving conversions, streamlining sales conversations, or building brand authority in your market, Endless Customers shows your team how to do it. We understand that some aspects of marketing require specialized expertise. To accelerate momentum and amplify results, we offer optional services like website design and development, HubSpot implementation, and paid media management.

Website
http://www.impactplus.com
Industry
Marketing Services
Company size
51-200 employees
Headquarters
Cheshire, Connecticut
Type
Partnership
Founded
2009
Specialties
Endless Customers, Marketing Coaching, Sales and Marketing Coaching, HubSpot Partner, Lead Generation, Web Design, Web Development, HubSpot Implementation, Content Marketing, and Video Marketing

Locations

  • Primary

    125 Commerce Court

    Suite 9

    Cheshire, Connecticut 06410, US

    Get directions

Employees at IMPACT

Updates

  • View organization page for IMPACT

    12,874 followers

    Would you be willing to create content that directly compares you and your competitors? Whether it's a video or an article, comparison content can be one of the most powerful tools for earning buyer trust and winning more customers. Comparison content isn't meant to put down your competition to make your company look good. It's meant to provide honest, unbiased information about your differences and similarities, and who is/isn't a good fit for your business. By doing this, you help buyers make more confident decisions and become the source of truth for your industry. #contentmarketing #contentcreation #marketingstrategies

  • View organization page for IMPACT

    12,874 followers

    Pricing is the first thing that buyers want clarity on. "About how much should I expect?" "What affects the cost?" "Am I about to waste everyone's time?" When they can't find an answer, they hesitate. When they can estimate the cost, they move forward. A good pricing calculator isn't meant to give an exact number. It should give buyers a realistic range, the variables that drive it, and the confidence to keep going. These are our top tips for creating a pricing calculator that benefits both your business and your buyers: - Start by mapping your pricing logic, so that you understand what variables need to be accounted for in your calculator. -Determine the range that will give customers a rough idea of costs, but still lets sales evaluate the situation and refine that number later. -Ask the right questions. The ones that move price up and down. Give options. Most importantly, keep it simple. Clarity creates confidence. Vague pricing creates exits. #pricingtransparency #pricingestimator #pricingcalculator #salesandmarketing

  • View organization page for IMPACT

    12,874 followers

    Why would you EVER write about your competitors on your website or talk about them on your social channels? It's actually really simple. This is how you build trust. When Daniel Kerr and the team at AdjusterPro decided to go all in on Endless Customers, they knew comparison content was going to be part of the strategy even if it was difficult. Even if it is a 50-50 comparison between them and their competitor, they know they still come out on top. Daniel put it this way, "Where is the trust of the customer going to go?" The company willing to be the most honest and transparent wins. Check out Daniel and AdjusterPro's full story on the Endless Customers Journey on our latest podcast episode. Watch, read, or listen in on the link below. #contentmarketing #contentstrategies #marketingandsales #endlesscustomers #marketing

  • View organization page for IMPACT

    12,874 followers

    This can be one of the hardest types of content for most companies to tackle. Comparison content between you and your competitors. ↔️ It's uncomfortable because how can you possibly be unbiased when talking about competitors? What if they still choose your competitors over you? The truth is people are doing these comparisons anyways. They are looking at you vs. them and drawing their own conclusions. BUT if you are the driver of that conversation with honest insights and fair assessments, you automatically win more trust than those who avoid it. #contentmarketing #contentstrategy #marketingstrategy

  • View organization page for IMPACT

    12,874 followers

    Even good marketing teams can struggle. Priorities get jumbled. Tasks feel overwhelming. And a lack of strategy means no one sees progress the same way. That's what Daniel Kerr and Adam Gardiner from AdjusterPro found in their marketing department. They knew they needed a plan to help inspire, drive, and motivate their team towards the same goal. Shortly after, they discovered Endless Customers. On the latest episode of the Endless Customers Podcast, CEO Bob Ruffolo steps into the host's chair and talks with Dan and Adam about how they turned their marketing department from demoralized to high-performing. It wasn't always easy, but just 9 months into their Endless Customers journey, they are starting to outperform competitors who have 10x the budget by building trust and transparency. Watch, listen, or read their story in our new episode. Linked in the comments. #marketingteam #marketingstrategy #digitalmarketingstrategy #salesandmarketing #endlesscustomers

  • View organization page for IMPACT

    12,874 followers

    Not every company is ready to change how they market and sell. And that's okay. Change is disruptive and can be uncomfortable. But, it might be worth taking a deeper look at what's worth keeping and what's worth changing for. Here are five warning signs we see in organizations that are struggling to grow: 🔹You're looking to "hack the system" or quick fixes 🔹Sales and marketing aren't working together 🔹Leadership wants to delegate instead of leading the change 🔹You're not willing to get transparent about pricing or potential downsides 🔹Your organization resists change New growth requires new habits, new processes, and a genuine willingness to do things differently than before. #marketingstrategy #salesandmarketing #businessgrowthstrategies

  • View organization page for IMPACT

    12,874 followers

    How deep is your website content buried? Most companies who regularly create content hit publish, pick some tags, and the article sits at the top of the list until something new is published. Slowly, but surely, great content gets buried by new content, even if it's valuable and still relevant. This makes it almost impossible for buyers to find and diminishes the impact that content could have on the buying process. That's why Learning Centers are so key to content management. Not only do your buyers have a centralized place to find all of your best articles, videos, guides, and resources, but your internal team can use it just as efficiently. Stop letting great content get buried, and give it a better chance to make an impact on your business. #contentmarketing #contentmanagement #websitestrategies

  • View organization page for IMPACT

    12,874 followers

    When you use content to educate your prospects upfront, something shifts in the sales process. Prospects show up more informed. Bad fit prospects self-disqualify. Sales spends less time answering the same questions. For Mark Rodgers at Trailstone Insurance Group, that resulted in doubling their close rate. 👏 Hear how Mark and his team are using content to attract better-fit sales opportunities on the latest episode of the Endless Customers Podcast. Link in the comments. #salesandmarketing #salesstrategy #contentmarketing

  • View organization page for IMPACT

    12,874 followers

    If you're creating content for your buyers, a Learning Center is essential to ensure that content stays useful. Traditional blog pages often become a black hole of content, with only the latest content visible and often inconsistent tagging attempting to keep it organized. A Learning Center brings all your best articles, videos, guides, case studies, and resources into a single, filterable hub that makes it easy for buyers to find exactly what they need. And the best part is that a Learning Center scales with you as your content grows. A one-time build for a long-term solution for content management. 👏 #contentmarketing #contentlibrary #websitestrategy

  • View organization page for IMPACT

    12,874 followers

    You have a great team, but no one wants to get on camera. But you know that video is one of the best ways to answer buyer questions, build trust, and be more human than your competitors. So, what do you do? Mark Rodgers, president and founder of Trailstone Insurance Group, has successfully built a culture of a media-first company, from the hiring process to sharing his own bloopers with his team to show that no one is perfect. With the help of marketing director, Marquece J., Mark and the Trailstone team continue to create industry-disrupting content, including addressing one-star reviews head-on, on camera. Check out the latest episode of the Endless Customers Podcast, where Mark, Marquece, and host Alex Winter talk about the strategies that have helped them double their close rate and improve the quality of leads reaching out to their sales team. Link in the comments below. #contentmarketing #videomarketing #marketingstrategy #trustandtransparency #endlesscustomers

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