Guestcentric

Yesterday at BTL - Better Tourism Lisbon Travel Market, we had the privilege to introduce Melissa Sales Assistant to a crowd of independent hotels and collections. The booking process itself is not the problem for guests. Deciding on their own is. “What’s the real difference between these rooms?” “Is this package worth it?” “Is this the right choice for our anniversary?” Small doubts. No one to ask. So they leave. Melissa doesn’t change your booking engine. She supports the guest decision by: Answering the question at the moment it matters Guiding the guest to the right room Suggesting ways to make a stay special Melissa your best Sales Assistant — without the guest ever leaving your website. Melissa turns a silent checkout into a conversation. And conversation converts. If direct revenue matters more this year than last, it’s time to see what Melissa can do for your hotel: https://lnkd.in/eY_st4X9

Next week, our team will be at ITB Berlin — and we’re looking forward to connecting with hoteliers, partners, and travel industry professionals from around the world. At GuestCentric, we’re on a mission to help independent hotels maintain control of their online commercial strategy through HyperCommerce — connecting marketing, distribution, data, and direct bookings into one powerful growth engine. If you’re rethinking your commercial strategy for 2026, exploring smarter ways to drive direct business, or simply want to exchange ideas on what’s next for our industry, let’s meet in Berlin. 👉 Learn more about our HyperCommerce mission and its impact here: https://lnkd.in/g492Q6JE

Coming up at ITB Berlin! 📣 Hoteliers, this is one panel you’ll want front row for — 2026 is full of opportunities, and now’s the time to grab them.👇

Revenue managers, this HEDNA webinar is for you! You’ll get insights on: - Why a high direct booking share isn’t always more profitable than OTAs - How operational “leaks,” such as housekeeping overtime from upsells, impact your bottom line - Hidden labor costs and fragmented technology that quietly erode profit Register now and join for the deep dive next week!

A BTL - Better Tourism Lisbon Travel Market aproxima-se a passos largos! Os hóspedes já não reservam de forma linear. Exploraram, hesitam, comparam, fazem perguntas, mudam de planos — e regressam às OTAs ao primeiro sinal de atrito. Por isso, estamos a lançar o próximo passo da nossa visão HyperCommerce — para ajudar os hotéis a adaptarem-se a esta realidade e a reforçarem a relação direta com os seus hóspedes. Curioso? Vamos conversar 👉: https://lnkd.in/gM3vBK3d

🎉 We’re thrilled to welcome Unlock Boutique Hotels to the GuestCentric portfolio! Unlock Boutique Hotels represents a curated selection of independent and intimate boutique hotels across Portugal, each offering unique experiences that immerse guests in the region’s culture and hospitality. 👉 Learn more about them here: https://lnkd.in/eV6wvDKn At GuestCentric, we’re honoured to partner with Unlock Boutique Hotels and support their strategy with our HyperCommerce booking engine, helping them elevate guest experiences and drive direct bookings with guest-focused technology. 🚀 👉 Explore how GuestCentric's HyperCommerce booking engine can power your strategy here: https://lnkd.in/ex3ZfsS6 #GuestCentric #UnlockBoutiqueHotels #HyperCommerce #HospitalityTech #BoutiqueHotels

The future of how hotels sell their story and guide guests' online journey to booking direct is about to arrive! 📣 Join us at BTL on Feb 26th, 16:30h at Stand 3E24 to be among the first to experience it live and set the pace for your peers in the industry. You'll also get to enjoy a cocktail on us! 🍸 If you can't make it to the official launch, don't worry! Simply reach out to our team with your questions or to see it in action once available: https://lnkd.in/eDQ8GYzA #HotelTech #HyperCommerce #GuestJourney #DirectBookings

A few highlights from the recent SIBS Awards! 🎉 It was a great moment celebrating how hotels, partners, and teams are working together to create smoother guest experiences. Digital payments are just one piece of the puzzle, helping journeys run seamlessly from booking to checkout. See how payments can enhance your guest journey here 👉 https://lnkd.in/eJpKxzdM #GuestCentric #HyperCommerce #HotelPayments #HospitalityTech

🎉 GuestCentric has been nominated for the Best Hotel Management Software acolade at the Publituris Portugal Trade Awards 2026 🇵🇹✨ As the Portugal continues to attract global attention, it's truly an honour and a privilege to bring the HyperCommerce vision to life alongside hoteliers who put authenticity, personality, and guest experience at the heart of their online business strategy. 🏨💙 If you believe in hotel tech that powers hotel business autonomy and stronger direct results, then leave us a vote. Thank you to everyone who’s already voted — and to all the hoteliers who inspire us every single day. This nomination is yours as much as ours 💫 PT: 🎉 A GuestCentric foi nomeada para o prémio de Melhor Software de Gestão Hoteleira nos Publituris Portugal Trade Awards 2026 🇵🇹✨ Num país que continua a captar a atenção do mundo, é para nós uma honra — e um privilégio — dar corpo à visão de HyperCommerce, lado a lado com hoteleiros que colocam a autenticidade, a personalidade e a experiência do hóspede no centro da sua estratégia digital. Hotéis com identidade própria, que sabem quem são e ao que vêm. 🏨💙 Se acredita numa tecnologia hoteleira que reforça a autonomia do negócio e devolve força aos resultados diretos, deixe-nos o seu voto. Obrigado a todos os que já votaram — e a todos os hoteleiros que nos inspiram, todos os dias. Esta nomeação é tanto vossa quanto nossa. 💫