Growth Molecules™

Free download: a complete rolestorming toolkit for customer-led experience design. Inside From Roles to Revenue: -A 6-step playbook to run a 60-minute journey mapping session -Pre-filled persona cards for 6 customer and internal roles your team interacts with most -A printable worksheet to capture ideas by role and friction point -A 2x2 prioritization grid to turn session output into an action plan Built for CS, RevOps, Product, and PS teams who want to design experiences from the customers’ seat (instead of inside-out). Download it today: https://lnkd.in/gW4899Db

Most customer journeys aren’t designed. They’re inherited. And that’s why so many post-sale experiences feel disconnected across teams. We built From Roles to Revenue to change that. It’s a practical toolkit for running rolestorming sessions to help cross-functional teams design the customer journey from the customer’s perspective, not internal silos. If your teams are struggling to align around the customer experience, this is for you. Download it free: https://lnkd.in/gG2ZgiDQ

AI in post-sale is no longer a future conversation. It’s happening now. That’s why Growth Molecules is proud to sponsor the Atlanta Customer Success Network Summit on April 23, where CS leaders are turning AI from concept into execution. Our team will be there sharing and learning what it really takes to deliver outcomes at scale. If you want 10% off your ticket, comment below and we’ll send you the code.

It’s here! From Roles to Revenue is a practical toolkit for running rolestorming sessions, a structured way for cross-functional teams to design the customer journey from the customer’s perspective, not the company’s. Inside: a full playbook, role card templates, a printable worksheet, and a session canvas to take ideas through to a prioritized action plan. Everything you need to run a focused session in under an hour. 👏 Download it free: https://lnkd.in/g4iG5cag

Growth Molecules is a proud partner of this year's Women of Customer Success At The Top: a half-day leadership forum for senior women in post-sales on March 25, in NYC.   Sabina M. Pons and Page Bullington, MPA will be hosting an executive roundtable discussion. If you're attending, join their roundtable for a candid conversation on leading post-sales organizations at scale. A few spots remain across select roundtables for Director+ women in CS, Support, and RevOps. Apply for your seat here: https://luma.com/zn084o5v #AtTheTop

We are overjoyed to share that James Scott and Sabina M. Pons have been nominated for Base's 2026 Top 100 CLG (Customer-Led Growth) Leaders.   This award recognizes the people redefining how customer success, advocacy, and community come together to drive real business impact. Cast your vote and help elevate the leaders building growth through customers. Vote here: https://bit.ly/4lU0ZAB #TOP100CLG26

We’re proud to share that our Chief Executive Officer & Chief Customer Officer, Sabina M. Pons, has been recognized as a member of Influential Women. This community spotlights and verifies leaders driving meaningful impact across industries. In Sabina’s words: “This recognition is a reflection of the work being built across Growth Molecules and the broader post-sales ecosystem. Progress at scale is never individual; it comes from bold teams, generous collaborators, and a shared commitment to raising the bar.” Congratulations, Sabina. We’re proud to be in your corner! #InfluentialWomen #WomenInTech #WomenInLeadership #CustomerSuccess

Most customer journey mapping sessions have the same problem: everyone in the room is thinking from the inside out. Our new toolkit introduces a different approach — rolestorming. Instead of mapping the journey from your team’s perspective, you step into your customer’s role, their pressures, their priorities, their reality, and design from there. The result is faster alignment, fewer blind posts, and journey decisions that hold up in the field. From Roles to Revenue is coming soon. Stay tuned. 👀👏

The theme of this year’s International Women’s Day is “Give to Gain.” The idea is simple: when women support other women, we all rise. While March 8 marks the day, the entire month is an opportunity to celebrate the contributions, leadership, and impact of women across our industry. We’re proud to work alongside so many talented women in tech and Customer Success who continue to move the industry forward. Happy International Women’s Day and Women’s History Month. #IWD2026 #WomenInTech

“Our CS platform doesn’t work.” We hear this a lot. And almost every time, when we dig in, the platform is fine.  The CSMs just don’t trust it yet. That shows up in specific ways: ✨ Parallel spreadsheets running alongside the platform ✨ Health scores nobody references in 1:1s ✨ Managers pulling ad hoc reports instead of looking at the dashboard Building platform trust takes time and it has to be deliberate. A good starting point: pick one metric, make it sacred, and inspect it every single week. Not occasionally. Every week. Trust is built through repetition. 👏 Our new blog walks through three signs your team is stuck in low trust mode and how to start getting out. Read it here: https://lnkd.in/gYmhsNqP What do you see most often on your team...is it the spreadsheets, the ignored health scores, or something else?