Xperience on Tour Toronto has wrapped but the CX+AI insights will make waves. ✨ Thanks to all involved! It was great to hear from leaders who are creating more powerful and connected experiences for customers and employees alike. #Xperience26
Genesys
Software Development
Menlo Park, CA 353,927 followers
Orchestrating billions of remarkable experiences in more than 100 countries – through cloud, digital and AI technology.
About us
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
- Website
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http://www.genesys.com
External link for Genesys
- Industry
- Software Development
- Company size
- 5,001-10,000 employees
- Headquarters
- Menlo Park, CA
- Type
- Privately Held
- Specialties
- Call Center Software, Cloud Contact Center, Customer Experience Software, Contact Center as a Service, Customer Self-Service, Workforce Engagement Management, Workforce Planning, Enterprise Call Center, Outbound Call Center Services, Digital Customer Engagement, Conversational AI, Chatbots, Automated Routing, Web Messaging, SMS Messaging, and IVR Self-Service
Products
![Click here to view Genesys Cloud CX]()
Genesys Cloud CX
Customer Engagement Software
Genesys Cloud CX is our all-in-one, composable cloud contact center solution. Genesys Cloud CX helps businesses offer fluid, effortless interactions that are faster, smarter, and more personalized, all via an easy-to-use proven cloud product. With the flexibility to configure CX and EX capabilities that are built, bought, or brought – you can adapt, scale, and create impactful customer experiences with confidence.
Locations
Employees at Genesys
Updates
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Today, we’re excited to announce the finalists for the 2026 Genesys Orchestrators Innovation Awards. 🎉 Honoring the companies and leaders transforming customer and employee experiences through AI-powered orchestration, creativity and measurable business impact. And this year’s competition? Bigger. Bolder. More inspiring than ever. Congratulations to all the finalists helping shape the future of experience excellence. We can’t wait to celebrate you at Xperience 2026 🏆 Check out the full list: https://gsys.cx/4vkXx5t
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Building what’s next starts with supporting the people behind it. Providing our people with flexible work options, employee assistance resources creates a culture designed to help people grow professionally while maintaining balance personally. This #MentalHealthAwarenessMonth, we’re proud to spotlight the voices of One Genesys Orchestrators and the experiences that help make Genesys a destination for individuals building the future of AI in CX. #OneGenesys https://gsys.cx/4o0h5tl
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The walk we needed (for the best in CX and AI). 👟 Xperience on Tour Toronto, thanks for all the insights. #Xperience26
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What’s trending at Astro right now? A better kind of customer experience. 📈 After moving to #GenesysCloud, Astro: ✔ reduced friction for agents ✔ improved confidence and productivity ✔ enabled better customer interactions See how they made it happen: https://lnkd.in/eZC8skGA
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CX teams: Have you had to choose between customer loyalty and operational efficiency? AI is ending the trade-off. 💥 Join Paulette Toynton, VP Strategic Sales EMEA at Genesys to see how leading brands are using #AI to deliver smarter experiences, stronger loyalty and real business impact ⬇️
The end of the CX trade-off: How AI powers loyalty AND efficiency
www.linkedin.com
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See you at CCW 2026 👀 Genesys is heading to Las Vegas to talk AI, CX, and the future of customer experience. See where you can meet us there: https://lnkd.in/etNCGEvC
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🎶 Meet the Maestros: Lorena Lovrić 🎶 Lorena leads with an unapologetically agent-first mindset, removing friction so empathy can show up at scale. By focusing on confidence, learning, and real-time coaching, she empowers teams to deliver more human, meaningful customer experiences. As part of the Genesys Orchestrators program, she brings a thoughtful perspective on leadership, resilience, and what it really takes to create standout CX. Learn more about Lorena’s journey to Maestro: https://gsys.cx/4eo4BsJ
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“This or that” is fun, unless it’s your customer experience. InspiriTec, Inc. didn’t settle. They stepped up their service with #GenesysCloud, speeding up onboarding and reducing handle time to create smoother, faster experiences all around. Read the story: https://gsys.cx/4wc0eaD