Five9

“To unlock AI’s full potential across the enterprise, start small and iterate. Early wins and proven ROI can help align stakeholders and build confidence," said Jonathan Rosenberg, CTO at Five9. In this BizTech Magazine article, Jonathan shares actionable advice for IT leaders deploying AI agents in the enterprise. Read the full article: https://bit.ly/4jvgXyS #AI #CustomerExperience #DigitalTransformation

We are pleased to report record revenue of $280 million for the first quarter. “We are very pleased to report strong first quarter results, exceeding expectations across key metrics, while remaining laser focused on delivering balanced growth for both top and bottom lines...with continued momentum in AI for CX and execution against the massive core CCaaS market opportunity, we look forward to sharing our progress as the year unfolds.” - Five9 CEO Mike Burkland Learn more: https://bit.ly/3RFZxDw #CustomerExperience #AI #TheNewCX

Only 22% of customers today can choose how they engage with brands—by 2030, they’ll expect complete control. Discover the future of omnichannel CX and the technology reshaping customer interactions. Join Five9 CX expert Steve Blood, Experience Investigators, and Mason Companies, Inc at the CCW Digital Seminar Series on Tuesday, May 20, at 10 am PT to explore how AI-powered solutions are bridging self-service and assisted channels with more connection to create an effortless customer journey. Register now: https://bit.ly/4kjJojx Jeannie Walters, CCXP, CSP Kateri Miller Nicole Darby #TheNewCX #CustomerExperience #Omnichannel #CCWDigital

The best way to measure success is through the stories of our customers. At Five9, these stories drive everything we do. Every solution we build is designed to elevate customer experience and deliver real, lasting impact. The 2025 edition of our Customer Success Book highlights how businesses across industries overcame CX challenges to drive growth and innovation — with Five9 providing the technology and expertise to support their journey. Get the e-book: https://bit.ly/3RF7icX #TheNewCX #PowerOfMore #CustomerSuccess #AI

Today, we announced Five9 Fusion for Salesforce, an offering that combines Five9’s real-time system of action with Salesforce’s #1 AI CRM, to create a fully integrated, AI-elevated solution for customer experience. With a new product and services bundle available today, this enhanced integration helps businesses deliver better customer experience, hyper-personalized self-service, and achieve smarter results with a future-ready foundation to drive meaningful business outcomes for our joint customers. Read the full press release: https://bit.ly/3Ex8bRT #PartnerPowered #CustomerExperience #AI #CRM #Salesforce

Get ready for our next AI/IRL tour stop in Raleigh, NC. Join us on May 13 for an evening exploring how AI is reshaping customer engagement across industries. Hear real-world insights from experts at Five9, Cresta, and Northwestern Mutual as they share real-world use cases, insights, and inspiration. Secure your spot: https://bit.ly/4jNv56q #AIIRL #TheNewCX #CustomerExperience #AI

Five9 is heading to Las Vegas for ServiceNow Knowledge. 🙌 Visit booth 3617 to learn how our AI-powered solution with ServiceNow can boost agent efficiency with: ✔️Real-time Transcription ✔️Unified Routing ✔️Single Agent Experience Schedule a demo to learn more: https://bit.ly/43VhGob #Knowledge25 #PartnerPowered #ServiceNow #TheNewCX

For many government agencies, improving customer support for citizens is the key to becoming more cost-effective. Resolving customer inquiries on the first call increases productivity and helps maintain a positive reputation too. Join us Tuesday, April 29th at 10am PT to learn why the Five9 UC integration with Microsoft Teams increases first call resolution and improves calling experiences for citizens and agents. Register now: https://bit.ly/4iBDA3v #PartnerPowered #TheNewCX #CustomerExperience #UCaaS

"The more we can have that personal touch in interactions, the more we are going to see our guests and our customers really embrace The New CX," says Kristine McNamee, VP Global Guest Contact Centers at Wyndham Hotels & Resorts. Kristine explores what The New CX means to her and the power of customer experience personalization. Learn more about our customers' stories: https://bit.ly/44El9aQ #CustomerSuccess #TheNewCX #PowerOfMore

The CX landscape is evolving faster than ever, customer expectations are soaring, and companies must adapt quickly to avoid falling behind. Based on customer experience research from Five9's survey of over 1,000 global consumers, it's clear that while customer experience is a critical factor for success, many brands are still struggling to meet these rising demands. How can businesses stay ahead? The key is a proactive approach: 1️⃣ Design frictionless experiences—meet customers on their preferred channels (social, email, web, voice) while ensuring interactions are simple yet effective. 2️⃣ Empower agents with the right tools—giving employees access to better information enables them to resolve issues efficiently. 3️⃣ Leverage customer feedback—establishing a continuous cycle of listening and improvement keeps CX aligned with evolving expectations. Read on 👇 #TheNewCX #CustomerExperience #AI