CXps

Is your firm at risk of losing clients without ever knowing why? Discover how to listen better and protect your business today: https://hubs.li/Q03vGSJr0

Your clients are already telling you how to grow your business—are you listening? In the AEC industry, reputation and relationships drive success. But relying solely on gut instinct and informal conversations can leave valuable insights untapped. We just published a new article: 🆕 “9 Ways to Leverage Client Feedback in AEC Marketing & Business Development” From refining brand messaging and strengthening proposals to driving referrals and smarter Go/No-Go decisions—this guide shows how structured client feedback can transform your firm’s growth strategy. 📈 Real data 🎯 Practical applications 🤝 Proven results Check out the full article and start turning feedback into a competitive advantage: 👉 https://hubs.li/Q03tDqcM0 #AEC #AECMarketing #ClientExperience #CX #BusinessDevelopment

The true innovation challenge in professional services isn't coming up with new ideas—it's breaking free from the gravitational pull of "how we've always done it." When firms cultivate environments where questioning assumptions is encouraged, they discover opportunities for client delight hiding in plain sight. The most transformative client experiences often come from looking at familiar challenges through entirely new lenses. This requires more than brainstorming sessions—it demands developing a systematic approach to creative thinking that permeates your entire organization. 💡 Consider how Intuit revolutionized tax preparation by applying design thinking principles typically used in consumer products. They didn't just digitize tax forms—they reimagined the entire experience from the perspective of customer emotion and journey. By focusing on reducing anxiety rather than just streamlining processes, they transformed a dreaded annual chore into something remarkably different. The firms that will lead tomorrow are those building innovation capabilities across every client touchpoint today. 🚨 CXps 2025 is just around the corner — and there's still time to register! This year’s keynote speaker, Carla Johnson, will deliver a powerful message for firms ready to move beyond the status quo. She’ll unveil a proven framework that transforms creative thinking into your firm's sustainable competitive advantage. If you're ready to unlock true innovation—not just new ideas, but a new way of thinking—CXps 2025 is where it starts. 📅 Date: June 12-13, 2025 *Bonus Client Feedback Tool (CFT) User Group June 11 📍 Location: Wyndham Grand Rio Mar Resort | Rio Grande, Puerto Rico 🔗 Secure Your Spot Now: https://hubs.li/Q03qVXzb0 💥 Need a Discount Code? Email hello@clientexperience.org to get exclusive savings #CXPS2025 #clientexperience #cx #professionalservices #aec