Chatbase

Today we are celebrating West Coast Batteries. West Coast Batteries is a 27-year-old family business in Corona, California, supplying industrial batteries for cars, trucks, airplanes, boats, and data centers. The team set out to build a world-class direct-to-consumer experience for battery buyers. The challenge: battery recommendations are complex, and getting them wrong is expensive. West Coast Batteries built Rafa on Chatbase, their AI battery recommendation expert. At Chatbase, we love partnering with teams like West Coast Batteries who are building real ecommerce experiences in industries that don't usually get the spotlight. Full case study in the comments. 👇

For our latest Chatbase Around the World episode, we sat down with Connor O'Leary from the Testicular Cancer Foundation to hear the story behind the work, and why it matters so much to the men who find them. We talked about the founding story of TCF and the mission that started it all, and why verifiable information is so important when you're navigating a diagnosis. We also touched on how TCF has built a community where no one has to go through the process alone. Connor shared how Chatbase helps them keep up with the volume of questions people bring to them every day, without ever losing the human touch that defines their work. Thank you to Connor and the entire TCF team for opening up and sharing the mission with us. It was a privilege to learn from the people driving this work forward.

Across most of the world, WhatsApp is the default communication channel between businesses and their customers. And we kept hearing the same thing from our users: they wanted their Chatbase agent to proactively start conversations, not just reply to them. So we built it. Outbound WhatsApp Campaigns are now live in Chatbase. Send updates, promos, reminders, follow-ups, re-engagement, all at scale through approved WhatsApp templates. One AI agent. Every customer channel.

The Testicular Cancer Foundation is the leading non-profit for testicular cancer, which is the most common cancer in young men. They run education, awareness, and survivor support programs that reach guys at every stage of the journey. For thousands of men, TCF is the first place they turn after a diagnosis. To scale with their growing volume of constituent conversations, they built the TC Navigator on Chatbase. It's trained on TCF's clinical content and walks people through self-exams, treatment options, recovery, survivorship, and how to get involved with TCF programs. Kenny Kane, CEO of TCF: "The Chatbase agent is like having a full-time employee. It's really allowed us to scale our impact and help more people." Thank you to the TCF team for having us at the Testicular Cancer Foundation Summit this year. It was a privilege to be in the room with the survivors, clinicians, and advocates driving this work forward.

Chatbase is now HIPAA compliant. This is a big step for us, especially because healthcare is one of the industries where AI agents can create a huge impact. Clinics and hospitals use Chatbase to build AI agents that support patients and customers while meeting important privacy and security requirements. Huge work from the team.

Thotis is the most-trusted academic and career guidance media in France, helping 7 million students navigate one of the most consequential decisions of their lives: what to study, where, and why. When they turned to AI to scale their impact with personalized guidance, a solution that was "mostly correct" wasn't going to cut it. A hallucinating chatbot could ruin a kid's life. So Pierre Desbois built something he could actually trust with Chatbase: a constellation of 18 specialized AI agents, each grounded in official data from their partners at the French Ministry of Education and Ministry of Higher Education. One agent for Parcoursup. One for predicting your chances. One for writing your thesis. And 15 more. Watch Pierre explain how it all comes together ↓

Hey everyone, mark your calendars. On Wednesday, June 17 at 11:00AM ET, we're going live to build a production-grade AI agent for enterprise customer support, from scratch. Your hosts: Eesa Bilal (building) and Sandra Đajic (moderating + Q&A). We'll go deep on what enterprise teams actually need: widgets, integrations, documentation, AI models, and everything holds it all together. See you there 👋

Today we are celebrating Jumia Group and the J Force team. Jumia is Africa's leading ecommerce platform, operating across 8 markets including Nigeria, Kenya, Ghana, Egypt, and Morocco. J Force is their network of independent agents who serve their local communities, place orders on their behalf, and earn commission. J Force deploys Chatbase on WhatsApp to support their agents at scale, 24/7 across all 8 markets. Full case study in the comments 👇

A closer look at Chatbase widgets As AI agents take on more of customer support, the way information is delivered matters as much as the answer itself. Widgets turn long replies into something a customer can see, scan, and act on in a second. Here's a walkthrough on how to set up widgets and start using them, as well as what the final product might look like on your website.