Bland

☎️ Bland's AI calls, answers, and texts your customers. 💬 Starting today, it can also chat with them on your website. Introducing: Bland Chat. Today’s customers expect fast, reliable, and intelligent support on every channel they use. With Bland Chat, we’re extending your existing conversational pathways to the web. 💡 Bland Chat connects directly to Pathways/Prompts, the same logic that powers your phone and SMS flows. That means every interaction, whether it starts on a call, continues via text, or begins in a chat window, draws from a consistent source of truth. With Bland Chat, you can: ✅ Deploy real-time AI support on any webpage without building new pathways ✅Guide users through your existing call logic via chat, including qualification flows, routing, and scheduling ✅Maintain full control over your branding and design, with a customizable interface that fits easily into your site ✅Support your customers on the channel that works best for them, whether that’s voice, SMS, or live chat For enterprise teams already using Bland for voice or SMS automation, this is the next step in building a truly multimodal, omnichannel customer experience. It’s live on our platform! Read more in docs below ⬇️

🚨 Big news! Bland was just named to the CB Insights AI 100 — their list of the 100 most promising AI startups in the world. We made the cut out of 17,000+ companies. Even better: CB Insights highlighted Bland as one of the top companies driving the future of AI customer support. When we started Bland, we didn’t want to build another chatbot or helpdesk plug-in. We wanted to rethink how businesses talk to customers. Today, some of the fastest-growing companies trust Bland agents to: -Verify customer identity instantly and securely -Collect payments and process transactions in real time -Handle inbound customer support — from FAQs to complex issue resolution -Complete detailed intake flows across industries like healthcare, logistics, and legal -Route calls intelligently based on customer responses -Schedule meetings live while the customer is on the phone -Provide proactive outreach to follow up on bookings and customer inquiries This is just the beginning. Thanks to our customers, partners, and team for helping us get here, and for pushing us to keep raising the bar. Link to the article in the comments below 👇

⚡Bland cuts speed to lead to zero. So we showed up at LeadsCon to prove it. A few members of our sales team went to Las Vegas to show how Bland helps reps reengage leads and follow up faster — at a fraction of the cost and infinitely more scalable. Shoutout to Joseph Mejia, Jack Patnoe, and Blake Subbert for leading on the ground and demonstrating the value Bland brings to sales teams. Their live demos gave attendees a look at where the future of outbound is headed. AI isn’t replacing sales — it’s redefining how great salespeople win 🚀

New preprint from our lab! Kurmanbek Kaiyrbekov, Nic Dobbins, PhD, Sean Mooney. The authors test the use of Bland's AI phone agents for conducting surveys, coupled with GPT-4o to analyze the transcripts and extract answers. It works quite well!! AI phone agents will greatly reduce the cost of implementing clinical trials recruitment and survey-based research. Read => https://lnkd.in/ezKuwFhn

🚨 SMS is here! You can now build AI agents that text, one of our most requested features from enterprise teams. Now, any enterprise number in Bland can become a personal contact. Users can call and text with no extra set-up. It’s simple too: -Use any number (yours or ours) -Connect it to a prompt or pathway -And you’re live — send SMS for $0.015 per message 🔒 And on top of that, we’re now fully GDPR compliant. That means enterprise-grade privacy and data protection across the board: SOC 2 Type II, HIPAA, and now GDPR. Stay tuned for more updates! 🚀

Proud to support Parade and help power their expansion into inbound phone agents for drivers!

AI is now indistinguishable from a human customer support representative… And we did it all just by adding: 1️⃣ Hold times 2️⃣ Random disconnections 3️⃣ “Have you tried turning it off?” It’s so real, you’ll forget it’s AI.

🚀 We're hiring! We’re offering $10,000 if we hire someone you refer (DM us) ➡️ Bland is hiring: – Account Executives (high-velocity enterprise deals, OTE $300k+) – AI Engineers (Forward Deployment meets AI voice, full customer ownership) – Senior Software Engineers (build scalable systems, voice AI infra, real-time ML) We're a team of great people building better ways to talk to machines. Apply on our LinkedIn or website!

We just taught our AI to analyze anyone’s emotions from a call. Today, we’re happy (and we know you will be too) to announce that our public API now includes AI powered emotional analysis. Bland can detect the dominant emotion behind every conversation your AI phone agent handles, giving you real-time insight into how your users truly feel. This is just the beginning of our suite of emotional intelligence tools to come. Over time, every detail of a phone call will be analyzed. It’s all data you can use to refine your agent’s behavior to perfection. So, whether you're in healthcare, customer support, sales, or anything in between, now you won't just hear your customers—you'll understand them. Go experience emotional AI. 👇 Links 👇

100 humans or 1 AI? Change Blandy's mind. 👀