Agentic AI is delivering efficiency gains, particularly across IT and operations. Adoption is easy to declare. Execution is harder and that’s where long-term advantage will be built.
65% of organizations say they’re using AI agents, but average workflow automation sits at 31%. Only 10% have automated more than half their processes. Security and governance rank first. Ease of integration ranks second. ROI ranks last. Only 2% cited time-to-value as a primary driver. The real barriers to scale are structural. Data readiness and integration challenges lead the list, followed closely by skills gaps. Organizations see the opportunity for agentic AI to drive efficiency (particularly across IT and operations), but execution depends on clean systems, clear ownership, and governance frameworks that extend to non-human identities.