The results are in. 🏆 The 2026 8x8 Partner Awards recognize the partners who drove the strongest revenue growth, net-new customer wins, and year-over-year performance across North America, EMEA, and ANZ, and this year's class set a new bar. In the words of our Global Head of Channel Sales, Emily Masterton: "These are the teams who leaned in, pushed hard, and delivered real results for our joint customers. I'm incredibly proud to recognise them, and even more excited about what we're going to build together next." Agent Partner of the Year North America: Optus EMEA: Softcat Resell Partner of the Year North America: Spectrotel EMEA: Wavenet Partner of the Year - ANZ Arrow Voice & Data Contact Center Partner of the Year North America: UPSTACK EMEA: Wavenet Partner of the Year - 8x8 Consumption Model Callmetrics Ireland Technology Solutions Distributor of the Year North America: Intelisys EMEA: AVANT Communications Distributor of the Year North America: ScanSource EMEA: Nuvola Technology Solutions Growth Partner of the Year North America: FORGE Technology Advisors EMEA: Croft ANZ: Ignite Telecom Growth Technology Solution Distributor of the Year AppDirect CX Excellence Technology Solution Distributor of the Year Telarus Global Technology Partner of the Year Capacity (formerly Creovai by Capacity) Reseller Partner of the Year - CPaaS Fazpass Rising Star Partner of the Year - CPaaS One Depot One platform. One partner. Shared success. Congratulations to all our 2026 winners! #8x8 #ChannelPartners #PartnerAwards #CX
8x8
IT Services and IT Consulting
Campbell, CA 135,332 followers
Conversations drive your business, and we make them count. Connect, resolve, and lead—all from one intelligent platform.
About us
8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.
- Website
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https://www.8x8.com
External link for 8x8
- Industry
- IT Services and IT Consulting
- Company size
- 1,001-5,000 employees
- Headquarters
- Campbell, CA
- Type
- Public Company
- Specialties
- enterprise global communications, business phone systems, unified communications, Enterprise Engagement Management, customer experience, employee experience, video conferencing, contact center, voip, CCaaS, UCaaS, CPaaS, AI, agentic AI, flexible work solutions, hybrid work solutions, team communications, hosted VoIP, and web conferencing
Locations
Employees at 8x8
Updates
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Every CX vendor talks about AI, and most of them are talking about themselves. This issue of Updates is about the people on the other side of the platform - the IT leaders, the CX professionals, the contact center managers who are actually making things work. Those who have the power. At 8x8, that's what The Power of You means, and it's the thread running through everything we're sharing this month. Inside this issue: • Why your teams need context, not just capability • Joel "Thor" Neeb on why AI fails when organizations skip the groundwork • The build-vs-buy decision that's splitting CX teams right now • Why WFM has moved beyond the spreadsheet 👉 If you're leading CX or IT and something here speaks to a problem you're working on, reply and tell us. We'll point you to the right person. 👇 Subscribe at the bottom so the next issue comes to you automatically. #CX #IT #AI #AgenticAI
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Our CMO Bruno Bertini has been nominated for Gartner CMO of the Year. This is a HUGE accolade, and already an honor that we're proud of Bruno for. But we believe his work with The Power of You™ campaign will take him all the way. 💪 When your CMO is a visionary, the rules get rewritten. The customer is the hero, not us. It's the customer who has the skill, the wisdom, and the courage to step out of the norm and into a masterful future. That's what Bruno instilled into the core of The Power of You, because the Power of Bruno is in his encouragement, his imagination, and in his creative approach to change. You'll never catch Bruno saying that the old, stale B2B playbook is good enough. He takes what's tried and true, and then reinvents it. Thank you for considering our CMO, Gartner for Marketing & Communications! We hope to see him win the title soon. 🏅 #CMO #B2Bmarketing #B2BCreative #ThePowerofYou #Gartner
Just learned I'm a finalist for Gartner CMO of the Year 2026 — recognized for "The Power of You: Rebuilding a B2B Brand Around Customer Success." The Power of You. Because none of this is mine. What I do on birthdays, anniversaries, and recognitions like this is the same thing: look up and thank the people who made it possible. To the 8x8 marketing team: this is yours. You rebuilt from the ground up. You delivered. To Samuel C Wilson and our leadership team: thank you for trusting marketing to lead, not just support. To our customers, analysts, and partners: thank you for trusting us, challenging us, and building with us. To my colleagues across sales, product, customer success, finance, channel, and ops: a CMO nomination is recognition of cross-functional work. None of this happens alone. To the mentors who've shaped how I think about this work: thank you for the hard conversations. Gartner for Marketing & Communications honored to be a finalist!! Link in the comments bellow:
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AI isn’t doomed to fail. But it’s not destined to fix everything, either. The most direct path to success: when AI does one specific thing, perfectly. Watch & read this Executive Insight from 8x8 CEO Samuel C Wilson and Constellation Research, Inc. Principal Analyst Liz Miller here: https://bit.ly/4e9bQnK
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Most businesses offer multiple support channels. Few actually connect them. Companies with strong omnichannel strategies retain 89% of customers, compared to just 33% for those without. 8x8 Converse unifies WhatsApp, SMS, LINE, email, voice, and more into one workspace with shared context, smart routing, and real-time analytics built in. One conversation. Every channel. Read how ➡️ https://bit.ly/3RTsjDK
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Our CRO Stephen Hamill has a lot of real-world business wisdom to share. Don't miss hearing the insights that have brought him to the top. Available to listen to on the Revenue Mavericks podcast, linked below.
A customer told Stephen Hamill he was ranked 14th out of 15 on their vendor list. Most salespeople would panic and rewrite the proposal. Stephen told them their strategy was wrong. Bold move? Maybe. But he came back with a completely different recommendation, pitched it to their CEO, and went from 14th to winning the deal. Sometimes the best thing a seller can do is tell the customer something they don't want to hear. Especially when all 13 vendors ahead of you are telling them what they do want to hear. Stephen joined Justin Shriber on Revenue Mavericks to talk about conviction, scaling revenue organizations across APAC, and the multiplicative growth framework he's used across every sales role he's held. Listen here: https://lnkd.in/gXX9ZWG3
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London, join us for lunch on 30 July for practical, real-world insights with us, Digital Space, and Cavell Group. RSVP below 👇
AI is reshaping customer experience faster than ever - and we’re bringing together 8x8, Cavell Group and industry leaders to unpack what this really means for organisations right now. Join us on 30th July in London for an exclusive, insight‑rich session designed for teams who want to turn AI from a buzzword into practical CX impact. 📍 Thursday 30th July 2026 🕐 13:00 (lunch & refreshments will be provided) 🏢 8x8 London Offices, 14 Whitechapel High St, London, E1 7PT 💷 Free to attend This session is designed for organisations looking for practical, real‑world insight into how AI is transforming customer service, boosting productivity and enabling more efficient service models. Across the afternoon we’ll explore: ☑️ AI‑driven CX improvements: what leading organisations are doing today ☑️ Real‑world use cases: delivering measurable results ☑️ Market insight and AI trends: from Cavell Group ☑️ Practical adoption strategies: for teams ready to take the next step ☑️ What high‑performing CX teams do differently If AI, CX transformation or operational efficiency is on your roadmap, this is a session you won't want to miss. Register your place: https://lnkd.in/ea76iYjQ #AIinCX #CustomerExperience #DigitalTransformation #AIAdoption #ContactCentre #FutureOfCX #Productivity #OperationalEfficiency #TechLeadership #UKBusiness
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This summer at Cavell CX Summit 2026, we're bringing you the best and brightest by sponsoring a Breakout Session. Last year's Cavell was impactful. This year, we're taking it to the next level. (It's a trend around here, in case you haven't noticed!) See you on 16 June at Cavell. 🙌
We’re excited to welcome 8x8 as a Breakout Session Sponsor for the Cavell CX Summit 2026. 8x8 believes that CX limits were meant to be shattered. They connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. 8x8 help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity. Don’t miss the conversation on 16th June - a day of insight, discussion, and networking across the CX industry. You can secure your ticket for the CX Summit here: https://hubs.li/Q04j0Wth0 | #CavellCXSummit #CX #CloudCommunications #CustomerExperience
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Great energy here at Dublin Tech Week. We're deep in conversation with CX leaders who are serious about getting the customer experience right. If you're here, swing by stand B13 and let's chat! #DublinTechWeek #DublinTechWeek2026
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Speed matters. That's why we're thrilled 8x8 has been recognized by G2 as the Summer 2026 Fastest Implementation in Small Business. Our customers are up and running quickly, and with 8x8 AI Studio, they can go even further by building their own custom AI agents without needing a dev team. Fast to deploy. Easy to scale. Built to grow with you. Get all the 8x8 AI Studio details here: https://bit.ly/4dLhHhF #CXLeader #AITech #8x8AIStudio #AgenticAI
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