Effective feedback involves engaging employees in discussions, fostering trust, and using insights to enhance customer experiences.

Para compartilhar feedback de forma eficaz com a equipe, crie um ambiente aberto e colaborativo onde todos se sintam à vontade para expressar suas opiniões. Utilize ferramentas de gestão de projetos para documentar e categorizar o feedback recebido, facilitando a análise e a priorização. Realize reuniões regulares para discutir o feedback, focando em soluções práticas e melhorias. Encoraje a equipe a contribuir com suas próprias observações e experiências. Além disso, reconheça e celebre as implementações bem-sucedidas, incentivando uma cultura de melhoria contínua.

I strongly believe team feedback should emphasize the impact each individual and the team as a whole have on the company. Feedback should highlight how their efforts not only improve the customer experience but also support and enhance the work of other departments. Furthermore, I believe feedback should focus on what the team is doing right—celebrating successes and recognizing the newly implemented actions that contributed to those achievements. When addressing any challenges or issues the team has encountered, the conversation should always center on learning from the experience and identifying actionable steps to move forward effectively.

In myriad professional situations, the ability to assess customers and their wants before deciding how to approach them comes in handy. I’d engage with my team so we can put feedback into perspective. This way we are able to adjust our actions and analyse strategies to achieve our desired goals. I strongly believe a supportive team can produce resilience and is essential to building the muscles necessary for eventual success.

One thing I've found helpful is to create an environment where every team member's opinion on building good customer relationship is respected and treated with serious attention.