Show confidence and show that you know what you are doing. One of the biggest mistake made by people is to troubleshoot yet not understanding the simple basic principle of operation of the problem they are trying to figure out. Speak technical jargon with confidence. It's easy for a layman client to see that you want to take Chances. When you are a technical person you must never cease learning and reading technical material.

I always try to be transparent with customers. Especially when you can see they are uneasy about the level of work being performed. Engaging them and allowing them to understand the process goes a long way and builds trust. Most folks don't want to hand hold or watch over someone during the entire process. They simply want to know they are in good hands. Taking the opportunity and the time to briefly walk through the plan is oftentimes enough to ease any concerns and allow me and my team to dig in and implement a solution or resolve the underlying issue we are attempting to tackle. Keep it simple. Keep it honest. Treat folks like you would like to be treated. Folks appreciate that.

I will listen to the client’s concerns, explain troubleshooting steps systematically, provide relevant experience data, use video calls or visual guides if necessary, and ensure follow-up until the issue is resolved. This demonstrates my expertise and commitment to client satisfaction.