You need to manage client expectations for app updates. How do you ensure stability doesn't suffer?
Keeping clients happy while maintaining app stability is crucial. Here's how to manage expectations effectively:
- Set realistic timelines: Clearly communicate update timelines to avoid overpromising and underdelivering.
- Prioritize stability: Test updates thoroughly to ensure they don't disrupt the app's core functionality.
- Educate clients: Explain the importance of stability and how it benefits their long-term use of the app.
What strategies have helped you manage client expectations for app updates?
You need to manage client expectations for app updates. How do you ensure stability doesn't suffer?
Keeping clients happy while maintaining app stability is crucial. Here's how to manage expectations effectively:
- Set realistic timelines: Clearly communicate update timelines to avoid overpromising and underdelivering.
- Prioritize stability: Test updates thoroughly to ensure they don't disrupt the app's core functionality.
- Educate clients: Explain the importance of stability and how it benefits their long-term use of the app.
What strategies have helped you manage client expectations for app updates?
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Why stability should suffer? As long as the client is aware of the stakes and is well educated about different solutions, a good plan for the future should not make stability suffer if not enforce it.
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In my opinion, if we're talking about something like a mobile application that will be downloaded; the best way to ensure stability on an ongoing basis where you have to balance launching larger features alongside ongoing small improvements is to leverage a release train and a feature flagging platform. The release train will allow you to take as conservative of an approach as you want to testing the binaries, while at the same time, allow you to release on a consistent basis. The feature flagging platform has holistic benefits but specifically to stability, it allows the developers to partially roll out features to very small percentages of users, allowing for validation and testing in production before full roll out.
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Client expectations regarding cost, scope, resource and time required for version updates should be quantified with pivotal consideration the following core pillars: - Seamless customer experience change management - Strict security standard adherences - Robust quality assurance strategy and test executions - Residual risk management strategy - Roll-back strategy and troubleshoot data capture mechanism
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To ensure app stability while managing client expectations, set realistic timelines, prioritize thorough testing, and educate clients on the importance of stability for long-term benefits.
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When managing client expectations for app updates while ensuring stability, it’s all about finding the right balance. It’s important to set clear expectations from the start, explaining that stability is just as crucial as introducing new features. Timely updates are a priority, but with a strong focus on testing and quality control to prevent any performance issues. Gradual rollouts help catch potential problems early, minimizing the impact on all users, and having a rollback plan in place adds an extra layer of security. Post-update, continuous monitoring ensures any issues are quickly addressed. At the end of the day, a stable app keeps users happy, which ultimately leads to long-term success.
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