Para lidar com um membro da equipe que não cumpre os padrões de qualidade, comece com uma conversa aberta e construtiva para entender as causas do problema. Ofereça suporte, como treinamentos ou recursos, para ajudá-lo a melhorar. Estabeleça expectativas claras e acompanhe o progresso regularmente. Se não houver avanço, implemente ações corretivas alinhadas às políticas da empresa, sempre buscando resolver o problema de forma justa e eficaz.

Addressing a team member’s shortfall in quality standards requires a direct yet supportive approach. Start with a private conversation to understand the root cause—whether it's a skills gap, workload issues, or miscommunication. Use specific examples to highlight concerns while reinforcing expectations. Offer guidance, training, or mentorship if needed, & set measurable improvement goals. Keep the conversation constructive, emphasizing their role in the team’s success. Follow up regularly to track progress & provide feedback. By tackling the issue head-on with clarity & support, you can help them improve while maintaining overall quality.

Address quality issues directly by identifying gaps, discussing them privately, and understanding the root causes. Offer support through training or resources, set clear improvement goals, and monitor progress regularly. If necessary, escalate the matter to leadership or HR. Taking prompt, fair action reinforces commitment to quality.

Los estándares de calidad de una empresa no se deben discutir. Para eso hay, o debería haber, un comité que velará por ella. Otro factor a tener en cuenta es si esa falta de calidad ha sido a propósito o no. En el primer caso, se debe poner en conocimiento de RRHH inmediatamente. En el segundo, es obligación del responsable de equipo asegurar que el equipo ayudará a ese miembro que por el motivo que sea ha fallado en calidad. Para ello lo más adecuado sería la explicación de por qué se ha producido y cómo evitarlo en el futuro.

We must provide additional training for this team member about quality standards. Then we must be sure if him has reached finally our quality standards. In short, my opinion is that we must give most of the time a second opportunity, as this behaviour make the team stronger.