What I have found is that maintaining both empathy and objectivity with a client who pushes boundaries starts with recognizing what’s being activated within me. If I feel resistance or frustration, that’s a cue to ground myself before reacting. Clear, compassionate communication is key—reinforcing boundaries isn’t about shutting someone down; it’s about creating a safe, structured space where real work can happen. Holding firm while remaining present allows the client to feel seen without enabling patterns that undermine their growth. It’s a balance of strength and compassion.

Yes. As a coach, we have learned the skills to maintain empathy and objectivity. We make our boundaries clear when they become our client. We make them aware when they are about to cross the line. Having the posture and composure to speak up and be transparent is critical when dealing with a challenging client. The challenges enhance our skills and increase our experience, in my opinion.

Set Clear Boundaries: Firmly, yet respectfully, communicate your limits to protect professional integrity while addressing their concerns 📋. Stay Curious, Not Defensive: Approach their behavior with empathy by seeking to understand their perspective, asking, “What’s driving your frustration?” 🧠. Practice Active Listening: Acknowledge their feelings without taking them personally, showing that you value their input while staying composed 👂. Reframe Conversations: Redirect discussions to focus on solutions and mutual goals, keeping the interaction constructive 🎯. Take Breaks to Reflect: Step back when needed to maintain objectivity and avoid emotional overwhelm 🌱.

When dealing with a client who pushes boundaries, active listening and listening to what isn't being said can be helpful in figuring out why the boundaries are being pushed. Sometimes, a client can have a sense of urgency that they aren't able to communicate, and that ends up coming out in inappropriate ways. If this is the case and you can get to the bottom of the issue while still maintaining your boundaries as a coach, then big breakthroughs can happen.

1. Acknowledge Their Perspective I’d strive to understand the client’s behavior and motivations, recognizing that their challenges may stem from stress, unmet needs, or miscommunication. Empathy begins with seeing the situation from their viewpoint. Example: “I understand that this is an important issue for you, and I’m here to help address it effectively.” 2. Set Clear Boundaries I’d calmly and assertively reinforce the boundaries of the professional relationship. Clear communication about what is and isn’t acceptable ensures mutual respect. Example: “I want to make sure we work together productively. Let’s agree on how we can best communicate and collaborate moving forward.”