I believe that most has already been covered in other comments, but I would like to reinforce that openly acknowledging the feedback, thanking it (as harsh as it was), and devising an action plan for the same mistakes to not happen again, in other events, is the way to go. Don't shut the doors for critics just because you don't like what you hear, don't try to hide the mistakes and don't blame others for it. Own what happened and do it better. You can't change the past, but you can definitely avoid its repeat.

First and foremost, there is no perfect event. Every Event will have certain areas that can be improved on, or has been overlooked completely or partially, etc. One should always be open to improvement and for taking the live experience to the next new level. That said I will break down the feedback to 5 steps. 1. Acknowledge the feedback: Be it mixed, good or bad, & thank them for the same. 2. Appreciate the positive feedback. The Team needs it, as do you. 3. Address the concerns with an open mind. Be open to criticism and use them as steps to learn, become better, & grow. 4. Provide Solutions wherever possible, rather than excuses. Your positive attitude could help overturn a negative situation. 5. Close with positivity.

I agree with a lot of what has already been said. - How the feedback is received is important. - Whom the feedback is received from is even more important. - Is it something truly in your wheelhouse or is it on the organizer. All feedback has a nugget of wisdom to be gained but being able to parse what is valuable to you, valuable to organizers, or just noise, is the real skill.

Thank attendees for their feedback, highlight positive outcomes, and outline steps to address concerns. Use their input to improve future events, showcasing your commitment to excellence

First and foremost receiving feedback is a big plus, it shares what was good and what could have been better. Superb learnings. * Acknowlege and respond * Brainstorm within on the why and how and what steps to avoid the same in the future * zero in on the cause of the feedback / feedbacks of elements in subject * if you were right in terms of delivery share the same with facts * A post review on every touch point to share and future prevention of repeat of the same issue * respond on comments, suggestions on social media with sincerity and steps you will take on corrections