Your network is down and clients are waiting. How will you keep communication flowing?
When your network goes down, maintaining communication with clients is crucial to uphold trust and ensure smooth operations. Here are some strategies to keep the lines open:
- Activate backup communication channels: Use mobile phones, messaging apps, or social media to stay in touch with clients.
- Deploy a temporary network solution: Set up a mobile hotspot or use a secondary internet provider to restore connectivity.
- Inform clients promptly: Send out notifications about the outage and estimated resolution time to manage expectations.
What are your go-to strategies for handling network outages? Share your insights.
Your network is down and clients are waiting. How will you keep communication flowing?
When your network goes down, maintaining communication with clients is crucial to uphold trust and ensure smooth operations. Here are some strategies to keep the lines open:
- Activate backup communication channels: Use mobile phones, messaging apps, or social media to stay in touch with clients.
- Deploy a temporary network solution: Set up a mobile hotspot or use a secondary internet provider to restore connectivity.
- Inform clients promptly: Send out notifications about the outage and estimated resolution time to manage expectations.
What are your go-to strategies for handling network outages? Share your insights.
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When my network is down, I will immediately switch to a back ISP to ensure the services are not discontinued and also give timely updates so that my clients and stakeholders are carried along on the issues.
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Clear, timely communication is key. I would immediately send a short update acknowledging the issue, explaining that we’re working on it, and setting expectations for updates. Staying transparent and proactive builds trust, even in tough situations.
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Rule # 1 - silence kills trust. At RaftLabs, if network is down, we switch to mobile hotspots or phone data in minutes. We inform clients early - quick Slack, email, or even WhatsApp if needed. Short, honest updates. No drama. Fast heads-up >>> perfect explanations.
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1. Be prepared. Communication channels won't matter if you don't have a clue about the network architecture and don't have contingency plans prepared. 2. Schedule frequent updates or have an open teams call going with a manager from your side managing it. Here is the most important part, protect your engineers...let them focus on fixing the issue. A tech person can't fix an issue if they are pinged by the client every two minutes. Hout Hout.com
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If all options is down then I have my Backup plan let's discuss For example I have client and I communicate via WhatsApp,or Facebook,fiver etc I have setup the automation and link all that platforms and activite the bot which is running 24/7 in VPS so if the message reply delay or not respond with in one hour so bot will reply as I have trained the bot ,BOT know who is messaging and what client say etc etc if my access to the internet was complete off
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