What are the most important KPIs for ERP testing and why?

Na minha experiência em implementações no Agronegocio posso indicar como testes importantes: 1-Taxa de defeitos: Mede a quantidade de erros antes e depois da implementação, garantindo que o sistema funcione corretamente. 2-Tempo de processamento: Verifica se o sistema está funcionando rapidamente, sem atrasos em processos como controle de estoque e rastreabilidade. 3-Precisão dos dados: Avalia se as informações estão sendo registradas corretamente no ERP. 4-Aceitação dos usuários: Mede se os colaboradores estão conseguindo usar o ERP com facilidade, garantindo que o treinamento foi eficaz. 5-Erros de integração: Verifica se o ERP está se conectando corretamente com outros sistemas, como financeiro e logística.

According to my experience implementing ERPs, reaching user requirements, and minimizing defects require achieving high test coverage. I always begin by carefully examining the system specifications and business processes to ensure all important and high-risk aspects are handled. Creating thorough test cases helped me deliver systems that meet business requirements and standards.

Key KPIs include system performance and uptime, user adoption rate, data accuracy and integrity, , customer satisfaction, cost savings and ROI, project milestones and deadlines, and employee productivity. These KPIs provide a comprehensive view of the ERP system's performance, user engagement, and overall impact on the business. By monitoring these metrics, organizations can identify areas for improvement and ensure that the ERP implementation delivers the expected benefits. Tracking these KPIs is essential for making informed decisions and achieving a smooth and effective ERP rollout.

Engage business users and key stakeholders in the testing process to validate that test cases truly reflect business requirements. Their hands-on involvement helps ensure that the system meets real-world needs, not just technical specifications.

I believe the key KPI’s for ERP testing relates to process alignment, the accuracy of data, system usability & user training effectiveness, customization & integration quality with standard quality control metrics - DRE & code coverage ➥➥ Process alignment - Verifies ERP workflows align with existing business processes ➥➥ Data Accuracy & consistency - Tracks how ERP system stores master & transactional data ➥➥ System Usability & User Training Effectiveness - Measures how well users can perform business functions ➥➥ Customization & Integration Quality - Evaluates how well customizations & integrations are built ➥➥ DRE - Code coverage - Primarily to track quality performance and test case automation applicability.

According to my experience with ERP implementations, a successful rollout depends on effective test execution. I use automation tools to expedite the process and rank the test cases according to their impact. For reliable results, a stable test environment is essential. I've been able to deliver dependable systems and raise the test execution rate with this method.

Run test cases in parallel across multiple environments to speed up execution. This method allows you to test different modules or scenarios simultaneously, reducing overall testing time while maintaining high reliability.

Efficient test execution is key to project velocity. Leverage automation where it makes sense, but don't underestimate the value of exploratory testing. Balance speed with thoroughness - you want to catch issues early, but also ensure comprehensive validation. It's a bit like cooking - you need the right mix of ingredients and timing to get the perfect dish.

Test execution is the heart of the testing phase—it’s where the rubber meets the road! It’s not just about running tests; it’s about ensuring everything works as expected. A high execution rate means you’re catching issues early and efficiently, which can save time and money down the line. To boost your execution rate, lean on automation for repetitive tasks; this frees up testers to focus on more complex scenarios. Prioritizing test cases helps you tackle the most critical areas first, while a stable environment ensures that you get reliable results. Remember, consistency is key to building confidence in your ERP system!

Engage in testing early in the development cycle to identify and address defects at their root, minimizing their impact on the final ERP system. This proactive approach can significantly lower defect density and improve system quality.

According to my experience with ERP implementation, a high-quality system must be delivered by controlling defect density. To reduce errors, I make sure to test everything thoroughly and follow to best coding practices. Low defect density can be maintained with the support of an effective defect management procedure that involves tracking, fixing, and verifying defects. Both system performance and user satisfaction are enhanced by this strategy.

Defect density is a critical metric that gives you insight into the quality of your ERP system. It’s calculated by comparing the number of defects to the size of the system, helping you gauge how many issues lurk within. A low defect density signifies a well-built system, while a high density points to potential trouble spots. To keep defect density in check, focus on thorough testing and adhere to coding standards. A strong defect management process is essential, too—reporting and resolving issues promptly ensures that your system remains robust and reliable. Remember, quality today means fewer headaches tomorrow!

A low defect density indicates high quality, suggesting effective testing and development processes. Emphasizing thorough testing, including functional and user acceptance testing, is crucial for reducing defects. Following coding best practices prevents issues, while a robust defect management process ensures effective reporting, tracking, and resolution of defects.

When testing an ERP system, tracking defect resolution is a crucial KPI. It measures how quickly and effectively issues are identified and fixed. A short resolution time indicates a smooth testing process, while long delays can signal underlying problems that need more attention. It's not just about speed, though—tracking the number of defects found and their severity helps assess the overall quality of the system. By focusing on defect resolution, you ensure that the ERP is stable and ready for deployment without compromising on performance.

In my experience, Defect Resolution is a critical KPI in ERP Testing phase. It measures 1. No of defects 2. Time taken for Defect Resolution 3. Repeatation of defect No. of defects indicates ERP system relevance and stability. More defects means ERP system is coming to close to requirements, more defects initially indicates about the stability of ERP system. Time taken for defect resolution is indicates about team's capability. Less time taken to resolved the defect indicates team is capable to handle and address all defects. Repeatation of defects is also indicates team's capability and ERP system stability. Low repeatation indicates more stable ERP System.

Defect resolution, in my experience with ERP implementation, is critical to preserving system quality. I constantly make sure that roles related to defect handling are well defined and that development and testing teams have open lines of communication. The secret to accelerating the process and preventing rework is to use the appropriate tools for defect analysis and debugging. By stabilizing and enhancing the system, this method guarantees a seamless user experience.

Defect resolution is all about how swiftly and effectively you tackle issues in your ERP system. It involves fixing defects and confirming they’re truly resolved. A high resolution rate indicates a stable system and efficient handling of problems. To boost this rate, clarity is key—ensure everyone knows their roles in the resolution process. Foster open communication between development and testing teams, and leverage tools that streamline defect analysis and debugging. The quicker you address defects, the smoother your system will run, leading to happier users and fewer headaches down the line!

Tracking defect resolution means more than just tallying bugs; you have to understand the quality and reliability of your ERP system before it goes live. A quick fix isn’t always the right fix, though. The goal is to ensure defects are genuinely resolved, not just patched. And why is this so important? Because unresolved defects in testing can snowball into full-blown chaos post-launch, the kind that has everyone asking, “Who thought this was ready?” Spoiler: You don’t want that to be you

Based on my experience implementing ERPs, ensuring user satisfaction is essential to their success. I always encourage ongoing feedback from users and involve them early in the testing process. User acceptance testing (UAT) should be done thoroughly to make sure the system is user-friendly and meets their expectations. Long-term success and better adoption have been associated with high user satisfaction. It all comes down to ensuring that the system is user-friendly and provides actual value for all users.

User satisfaction measures how happy end users are with your ERP system and its performance. It reflects whether the system meets their expectations and is easy to use. High user satisfaction signals that the system adds real value, encouraging users to embrace it. To boost satisfaction, engage users throughout the testing phase—ask for their feedback and suggestions! Conduct user acceptance testing (UAT) to ensure the system works well for them. When users feel heard and see their needs addressed, they’re more likely to be satisfied and invested in using the system effectively.

According to my experience implementing ERPs, proving business value is essential. Aligning the system with the company's objectives and monitoring important metrics like productivity, profitability, and expansion are my main priorities. I can demonstrate how the system leads to improvements by analyzing performance before and after implementation. In addition to streamlining processes, a well-implemented ERP increases ROI and long-term business success.

KPI - Bugs (counting) No software is without bugs, and counting bugs is not a common practice, but it is very important in software development and ERP implementation. The total number of bugs can be counted after the first implementation or following any major release. Monitoring the number of bugs will certainly help developers write better and simpler code.

Too expensive in LATAM all this !!! We need extremely lean testing, else ERP projects are too expensive and will push users to less valuable tools that aren't even ERP, but it's what they can or want to afford.

Build a culture of quality where testers feel empowered to raise concerns. Consider implementing "bug bounties" to gamify finding critical issues. And remember, sometimes the most valuable insights come from unexpected places - that intern might just spot something everyone else missed!